Can't watch video playlist in landscape/fullscreen mode

I agree, this is a very good free app... I am still however very "ticked off" that Apple decided to value-out full screen videos in the Music Player. it still needs to be fixed!

thanks for updating everyone on the free app...

@rad1radio - me too having the excat problem and was looking for some other app. I couldnt find the app you mentioned. i tried VPM Lite, but its limited to only 10 tracks in this version. Any help...?

Have the same issue with no landscape music video in the music player.

Additional I wanted to mention that I used this functionallity also a lot at home with my Apple TV and this is also not working anymore since iOS7, not with AirPlay and also not with direct connection over universal dock and HDMI adapter. Apple TV is only playing the music without picture while the iPhone display "Video is displayed on Apple TV". In this case this not just a taken away functionality but a clear malfunction as the device is telling it is doing something what it actually doesn't do, apparently the music player does not support "video out" anymore. Extremely disappointed.

This has cost me several hours of time trying to find a workaround. I tried many apps. Video Playlist worked for a while and then started crashing. Same with MVP. I'm now using Run VT on both my iPhone and my iPad and it works great. Very customizable. You can create and edit your own playlists, which you can't in MVP. And editing in Video Playlist runs into odd reordering quirks. As for Apple, I had a nice "chat" with a tech, who said he hated the removal of the landscape playlist feature in iOS7 but had nothing to suggest - other than to complain.

Thank you for the tip on Run VT. I just downloaded it and whew!! It's going to be a pain to have to redo my playlists but will be worth it. I'm also renaming my songs with a date or initial in front of the name, so that they're easier to find in my list of videos. I did complain to Apple as well. I mean they're becoming a bunch of Meanies arent they? I dont think this is what Steve had in mind when he wanted to make things easier for the masses. I wish it would show you the name of the video and the other information that ITunes shows, but that is something that may be in the future.

Thanks again.

ANSWER.

Apple changed the functionality in the music app and added the ability to view your music videos in the videos app. This works for both the iPad and iPhone and you can view in full screen. Also an additional note, if you try to airplay a music video from your music app it doesn't work. It does however work from the video app.

Hope this helps. :)

Yes but you can't play music videos continuously using playlists in fullscreen landscape mode!

I am disappointed as well. I hope they fix the playlist issue soooooooooon.

So we will hope all together!!!

Hey Apple, I think you really screwed up on this, really man - a total screw JOB. Many use the landscape video option - like watching a movie on a airplane, now its the size of a postage stamp. Now I see whay many of my friends like the the Droid better.

Here is an idea Apple, how about giving us all the landscape video option back with you next sw upgrade. TAKE A LOOK AT ALL THE COMPLAINTS....

GET OVER IT... APPLE HAS DECIDED TO NOT SUPPORT ANY VIDEO IN THE MUSIC APP.... UR CHOICES ARE APPS...

MVP - WHICH ALSO RECOGNIZES UR EXISTING PLAY LISTS....

VIDEO PLAYLIST - PLAYS VIDEO PLAY LISTS THAT YOU CAN CREATE , BUT DOES NOT RECOGNIZE UR EXISTING PLAY LISTS...

AND RUN VT

THEY MAY COST U A FEW BUCKS - BUT GET OVER THAT TOO...

SORRY FOR THE BAD NEWS- JOESRQ

PS THERE ARE SHORT COMMINGS IN ALL THE APPS - GET OVER... WELL U KNOW

I understand a design decision to keep music videos in the Video app, but not allowing playlists? I purchased the MVP app but that does not work with DRM protected files. I think Apple owes us all a refund because those purchases are now useless to me.

Net result - I have not purchased any more stuff from iTunes, I am less motivated to do my workouts without this feature, I am even considering trying an Android phone.

I too requested a refund and let Apple know that I no longer have any interests in any of their products or media if something like this is the potential end result. Essentially, Apple making our purchased and rightfully owned media nulll and void as they see fit.

I've explained to them that I've begun exploring other avenues of obtaining software and media, and I refuse to do any further business with Apple until they refund me my money or fix the issue.

I suggest everyone else do the same.

For what it's worth, pasted below is the correspondence that I've had with Apple in regards to this issue:

Hello Vic,

Laura here again. You're very welcome. I understand that my offer of a few credits came off as patronizing, as it doesn't come close to the value you feel you've lost, and you would like a refund for the money you've spent on media through Apple. I also understand that you would like Apple to return this feature and that you will be using other sources for your iTunes Store purchases from here on out.

Please understand that certainly was not my intention to upset you, and I'm truly sorry. I really wish I could reverse the charges for you, however as per the terms of sale, all sales are final and I'm not able to do so. This is why I offered the credits, as we do value our customers and I didn't want to leave you empty handed, however you are by no means obligated to take me up on the offer.

As for having the option to flip music videos to landscape within the music app returned, this isn't something I personally have the power to do, however Apple may be able to do so if we let them know of the inconvenience it has caused you. While I have submitted my own request directly to Apple with the very same suggestion, I would highly recommend that you do so as well. The more they hear about this, the more likely we are to see change. Please follow the link below to send your concerns and suggestions right to Apple:

http://www.apple.com/feedback/itunesapp.html

If there is anything further I can personally do to help you out, please feel free to write back to let me know. I'm happy to help you in any way that I can. Have a wonderful day, Vic!

Sincerely,

Laura

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/

Hello and thank you for the reply.

Sorry it took me so long to reply but I wasn't even sure how to dignify that message with a response, and really couldn't find a way to reply without coming off as inappropriate or offensive.

I can't help but feel like I'm being patronized with your offer of a few free credits. Thank you for the offer, but I must respectfully decline as these few free credits would have absolutely no impact in resolving any of my issues. I don't think you guys there at Apple truly understand the implications of your actions and decision to remove landscape mode from the Itunes video player. What's even more frustrating is that there is no rhyme, reason, or logical explanation as to why Apple would remove such a key feature.

The only resolve that Apple can offer me would be, 1)refunding my money for the $1000's of dollars in money wasted for media that is obsolete and was made null and void by Apple's new IOS update, 2) Admitting wrongdoing and fixing what was never broken in the first place, 3) provide me with another high quality alternative to iitunes, featuring the very critical functions that Apple took away.

Rest assured, I've begun doing research on my own in regards alternative vendors and media players other than Apple and iTunes, since apparently Apple has gotten far too big for it's britches and is more concerned with dictating how it's products are being used by their rightful owners, instead of merely just listening to customer feedback and ensuring customer satisfaction.

Thanks, but no thanks.

Vic

PS I'll be using alternatives sources for all of my other media from here on out as well, including movies and TV shows. With that being said, I will be needing a refund for the remainder of MY American Horror Story Season Pass.

On Nov 26, 2013, at 6:10 PM, iTunes Store wrote:

Follow-Up: 301066496

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Laura

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/

Hello Victor,

My name is Laura and I am a Senior Advisor for the iTunes Store. I will be taking over for Aiwa to help you further. I understand that you upgraded to iOS 7 and your music videos no longer rotate to landscape view. I can certainly understand why you would want to have this corrected, Victor. It would be my pleasure to help you out.

As a Senior Advisor, I am empowered by Apple Management to address any questions or complaints you have for an Apple supervisor. I would be glad to work with you, not only to address this issue, but to pass on any concerns or comments about which you would like the Apple Management team to be aware.

I'm truly sorry for the trouble that this update has caused you, Victor. I realize that you do not wish to use the Videos application to watch your music videos, however, you should still have the ability to watch your music videos in landscape mode through that application. While I truly wish I could refund you for all of the music videos you've ever purchased, this is not something we will be able to accommodate, as the terms of sale state that all sales are final. To review the Terms of Sale, please follow the link below:

iTunes Store Terms and Conditions

http://www.apple.com/legal/itunes/ww/

Since I realize how upsetting this has been for you, I want to do what I can to make it up to you so I would like to extend an offer of a few credits for you. I am aware that it doesn't cover the cost of all the music videos you've purchased, however it's the most I am able to do. If you would like a few credits, please choose one of the options below:

1. 5 song credits

2. 3 movie rental credits

3. 3 video credits

Please let me know which of the three choices you would like and I'll be happy to issue them for you.

Victor, I wanted to let you know as well that Apple does read all of the feedback provided through the feedback page, despite the inability to respond to the suggestions, however it does take some time before changes in the software can be implemented if Apple chooses to make any changes based on the feedback provided. Since I know that you've already provided feedback, and I completely agree with your suggestion to bring the option back again, I've gone ahead and submitted the suggestion again myself.

If there is anything further I can personally do to address this issue, please don't hesitate to let me know. I'm more than happy to continue to help you out. Have a wonderful day, Victor!

Sincerely,

Laura

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/

I've sent plenty of feedback, to no avail. Apple doesn't give as hit about customer feedback or it wouldn't have fixed something that wasn't broken in the first place, or would have fixed by now.

Your cookie cutter reply about terms of service are all fine and dandy such, but when it comes down to it they are irrelevant as the consumer is always right and the consumer is the one employing you.

Please pass me on to your supervisor,as I am not satisfied with your reply, nor will I be until my money is refund or my videos are accessible once again.

Apple is circling the drain.

Get your act together before it's too late.

Please excuse my brevity as this message has been sent from my iPhone

On Nov 21, 2013, at 19:09, iTunes Store <iTunesStoreSupport@apple.com> wrote:

Hello Victor,

Thank you for contacting iTunes Store Support, my name is Aira and I'm glad to be your advisor today.

I understand that you're requesting to have all your purchased videos refunded, since you're unable to view it on landscape mode. I know how important this must be for you and I want to make sure that your Apple experience is at its best. Don't worry, I'll do my best to provide you the best assistance I can.

Victor, you might want to ensure that your Rotation Settings are not locked, to ensure that you can view your videos on landscape mode. You can check this article:

iPad: Understanding the side switch

http://support.apple.com/kb/ht4085

I can see how you are dissatisfied with the iOS 7 upgrade, and your request for a refund for your purchased videos was carefully considered; however, we are unable to provide a refund in this instance.

You can review the iTunes Store Terms of Sale for more information:

http://www.apple.com/legal/itunes/ww

Please understand that it is not our intention to bring trouble, thus we are following such rules, that is in line with the iTunes Terms of Sale, as mentioned above. If you have any comments, or suggestion for our refund policy, please let Apple know as we recognizes that no one is better qualified to provide feedback about our products and services than the people who use them. You may want to send your feedback about iOS 7 in the link below:

http://www.apple.com/feedback

Your efforts to share your feedback are very much appreciated.

Thank you for your patience regarding this matter. If you have any other concerns you would like to raise, please let me know. Have a nice day!

Sincerely,

Aira

iTunes Store/Mac App Store Customer Support

http://www.apple.com/support/itunes/ww

Please Note: I work Saturday to Wednesday

11:00AM - 8:00PM CST

After the new upgrade to ios 7, purchased music videos are no longer viewable in landscape view and this has made them obsolete for me. The videos app is worthless and not user friendly since it has no playlists, shuffle, etc. In turn, I'd like to request a refund on all music videos that I've purchased from iTunes, since Apple has no interest in resolving this MAJOR issue.

Best Regards,

Vic

Apple, Please Please revert original landscape and shuffle facilities for music videos, What a fool I was to upgrade the software on my iphone 4S and you have also now removed the possibility of changing back to IOS6. Unfortantley looks like I will be buying another Samsung device not the 5S.