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iOS 7 defaulting to old iCloud email address and I can not remove it or reset

Hi, since up-dating my iPhone 5 to iOS 7, iCloud shows (greyed out) my old email address used for my Apple ID.


Becuase of the new 'Find My iPhone' feature I can not remove it or reset it. I'm asked for a password but of course that old password is not assocaited to an active account anymore.


I backed up to latest iTunes but again becuase of the new feature I am unable to reset and restore from back up my iPhone without that old inactive password. My old password will not work becuase I have a new iCloud / Apple ID email address.


I am also unable to sign in to iMessage using my Apple ID, keeps telling me to check my network connection, which is fine. I assume Apple servers just in major overdrive with downloads, or is the problem connected to my main issue above?


Anyone else getting the same problem? Anyone got a fix?

Thanks

Chris

iPhone 5, 1 x for me and 1 x for my wife

Posted on Sep 18, 2013 11:31 PM

Reply
48 replies

Sep 20, 2013 5:09 AM in response to HappyPig0

Yesterday I got the solution:

First accept the terms and conditions. (it will appear now, was a over helmet network problem).

Try as many times you can disable the "find my IPhone feature" yes with your current password.

You will see that now you are able to delete the Icloud.

Turn on again with the right e-mail.

* In my case I also didn’t access to my old e-mail.

Good Luck! I hope that’s could helps !!!

Sep 21, 2013 3:00 AM in response to SteelyP

Recon you could be right becuase it still fails for me! Even if i click Messages in Settings and enter my live Apple ID and password - all I get is a message "Could not sign in. Please check your network connection and try again". Needless to say, nothing wrong with my network connection, I'm using it right now. But everything is fine on my iPad to it's just my iPhone 5 giving me a headache. Cheers for the feedback SteelyP

Sep 21, 2013 10:24 AM in response to HappyPig0

Alright I had the same problem and apple told me to call iTunes which would have taken days so I figured out a quick fix for mine at least. The problem was that my old email address was still being used as my Apple ID for iCloud and nothing else (iTunes, App Store, Game Center, etc.) So all I did was changed my Apple ID back to my old email address which allowed iCloud to verify it, after I received a confirmation email to my old email address. Then I was able to access all of the options that had been frozen under the iCloud settings menu because my verification had been pending but was now confirmed. From there, I switched everything to my new email address because I had gained access to the iCloud page to do so. To change your Apple ID just requires a couple security questions but is relatively quick and easy.


Best of luck!

Sep 22, 2013 5:17 PM in response to HappyPig0

Woohoo, I just got mine sorted. Same problem as above, iCloud linked to old e-mail address and would not delete (iPhone 4 updated to ios 7 (7.0 11A465) on 22/9). First thing I did was slid the 'Find my iPhone' to off and entered my current password. This did turn it off. I then kept getting a message to sign in to iCloud which I ignorred (pressed cancel). Then was able to delete the account. Went back and signed in with current iTunes e-mail address and all sorted. Hope this helps!


Cheers


Greg

Sep 22, 2013 5:36 PM in response to gklop

HEY YO!


They finally fixed it. As Greg stated, you just need to put in your CURRENT password to your new email associated with iCloud. It finally accepted my new password and allowed me to delete the old email. I dunno about the process of order, but before I was just trying to delete the account and this time I slide the Turn off Find my Ipad slider and then it allowed me to delete it.


Hope this works for everyone else! Finally!


Thanks,

Sean

Sep 23, 2013 2:27 AM in response to nolanoconnell

Had the same issue but my old email adress was disabled, luckely, it reffered to the same account as my current iCloud/Apple ID, so this is how I managed to fix it:

1. Deleted my device from my iCloud account @ www.icloud.com/find

2. Forced the iPhone to Recovery mode and restored with iTunes (latest version)

3. Started iPhone as "new phone" logged on to my iCloud with my current Apple ID

4. DONE!


Hope this helps...

iOS 7 defaulting to old iCloud email address and I can not remove it or reset

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