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ios 7 install failed, will not restore backup.

I update to ios7 yesterday on my iphone 5, and as it finished, it said something about not being able to verify or authenticate. The phone had finished, but when it turned on it just gave me the option to start as new phone or restore from a backup.


Luckily I made sure I made 3 backups of my iphone before I updated, so went to restore from my itunes backup, but it said cannot restore as this backup is corrupt or not compatible with this device. I tried the other 2 as well, but both unsuccessful.


So now I have a phone that appears to be updated to ios7 fine, but has just dumped all of my apps etc on there, without taking and of my previously backed up data.


My iPad updated absolutely fine.



Really frustrating!!!


Does anyone else have any ideas what I can do, or why my backups wont restore?

iPhone 5, iOS 7

Posted on Sep 19, 2013 1:07 AM

Reply
19 replies

Nov 29, 2013 6:27 AM in response to Roizture

Roizture wrote:


When you "updated" to iOS 7, did you update or restore? If you restored, did you set your phone up as new, or did you restore iPhone from backup?


I suppose you could try getting your content back by connecting to the PC where you last backed up before you updated (your work PC in this case), and restoring from that backup. Connect your iPhone to PC, start iTunes, right click on the iPhone icon in the left-hand column, select "Restore from backup."


You will, however, lose any changes you made to your phone since you updated.


Or, you could try extracting your data from your backup by using a program. I haven't personally used it myself, but from what I understand, it should do what you need.


And from now on, I would recommend you make a backup of your iPhone backup occasionally for double protection!

Did you set up to back up to iCloud? If so you can still restore from that. I back up mine to both, for extra protection. See: http://support.apple.com/kb/HT5262


In addition to backing up, the phone is designed to sync notes, calendar and contacts with iCloud, gmail, MS Exchange, Yahoo or Hotmail. Alternatively, you can set it to sync with apps on your computer such as Outlook, Windows or Mac address book and calendar. If you did none of these then there is no way to recover your content.


<Link Edited By Host>

Dec 3, 2013 9:43 AM in response to bryanbenjy

the solution is pretty straight forward, its due to an unsuccessful backup initially, the quickest way to resolve this is to delete the corrupted backup from the iTunes (under preference) and re-backup again, ensuring that it complete successfully. Then connect the new iPhone and restore to that backup, ensure that the restore complete without any interruptions. Then there you have, a complete mimic of the original data/layout/apps/photo/music from the old iPhone to the new iPhone.


I successfully migrated from iPhone4S to iPhone5, iPhone5S, iPad Mini.


Its proven. The problem lies in the initially backup file.

Aug 6, 2014 1:58 PM in response to HeroPahn

HeroPahn is correct -- if you still have the device (with the files on it) to make a new backup, you should completely erase the existing backup (or rename the folder for it, which is good enough to "hide" it from iTunes) and then make a fresh backup.


On a Mac your backups are in /Users/<your username>/Library/Application Support/MobileSync/Backup

(Open Finder, hold the Option key, and select "Library" from the Go menu to get to your user's Library folder.)


In Windows, the fastest way to get to your backup folders is:

- (Windows 7 and below) Start -> Run -> type %appdata% (with the percents) and press return.

- (Windows 8) Search -> type %appdata% (with the percents) and press return.

From Application Data, navigate to Apple Computer, Inc. -> MobileSync -> Backup.


You can match your device identifier with the backup folder name by clicking on the Serial Number field in iTunes (which will switch it to your device identifier.)


If you no longer have the device to make a new backup, then you're in more of a pickle. I work for a company that does iPhone forensics, and we've seen these corrupted backups a lot recently -- so we decided to make a tool to fix them. 🙂 You can try out Decipher Backup Repair, to look at what the errors are in your device's backup in iTunes, and see how we can resolve the errors. I'd love any feedback, if you want to contact us (via our website linked here) and provide it (feel free to mention my name, Kelly, since I do most of the work on Decipher Backup Repair.)


http://decipher-backup-repair.html


I hope this information helps someone if they have a corrupted backup!


(Note: As I mentioned, I work for the company I've discussed above, so I stand to benefit, either financially or otherwise, from the links I'm recommending.)

ios 7 install failed, will not restore backup.

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