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My wife's iPhone 4s has 11.1GB of "documents & data" that is Messages (saved). How the heck do we get rid of those so she can free up needed space on her iPhone? Deleting the message threads doesn't affect it when we sync.... AARGH
Thanks, but... I'm at a loss. Been trying to make head or tails out of this "Documents & Data" for a couple of weeks now, since I found it chewing up 29gb out of my 64gb phone. I'm pretty sure I know the solution -- factory reset, reload apps, etc., but am still hopeful there's a less painful way to correct this. Searching the Apple forums and Google, it seems no one has really found a good answer, however.
After plugging my 64gb iPhone 6s in and bringing iTunes up about a couple of weeks ago, I noticed with a bit of alarm that this "Documents & Data" category was chewing up a little over 29gb (!!!) of space. So, I went through, deleted a few apps, cleared out some old messages and some old voicemails, etc..
Unplugged the phone, restarted, plugged the phone back in. Now, iTunes was reporting that Documents & Data were taking up 19gb of space. Quite an improvement, but that's still a pretty good chunk... So, figured I'd back up and delete my old photos (about 1gb worth) off the phone. Tracked down and found another small app I could delete. Restarted and plugged the phone back in. iTunes fires back up, and now reports Documents & Data are taking up 26gb (!!!???). This made no sense to me whatsoever as I didn't open any apps or install anything, but that's where it still stands today -- still around 26gb.
At this point, I went in to Settings -> Storage & iCloud Usage -> Manage Storage (under Storage), went in to each app listed, and tallied everything up. This is what I came to:
Apps: 9.91gb
Data & Documents: 9.32gb
This included native iOS apps like Photos & Camera, Music, Messages, etc. I know that's not 100% accurate, but I would think it should at least be in the ballpark. iTunes, for comparison, reports this:
Apps: 7.82gb
Data & Documents: 26.22gb
I don't know. I'll give it until this weekend to see if I can figure anything out... if I don't by then, I'll just get the wipe and reload over and done with. If I do have an epiphany, I'll be sure to post here what I figure out.
Thanks for trying, Nick, but I truly cannot be bothered with Apple any longer. I have been frustrated by their garbage for such a long time now, I am sick and tired of it. One question is inevitably met with not an answer, but another question, and as much as I trawl through forums and youtube clips, I can find nothing that works. In order to save my sanity, I''l use an MP3 player for music, a camera for photos, and my phone for calling people. Apple quite obviously do a lot of the big things well, but the small things they ignore, and that is what has driven me away. Once I used iPod, iPhone, iMac and iPad, however, they will all go in the New Year when the sales begin. My comments have been deleted from Apple forums for "ranting", when this is hardly a surprise, as these people so obviously hate either criticism or bad press. I'm sick of it. Ho hum.
Happy Christmas,
Andy
Hey Andy, it was no trouble at all. I know it can be frustrating especially when you are fed up from the start. And for all my advice and hours of "cleaning" my phone, I'm still stuck with 2 gigs of the data crap on my phone. But I just live with it for now and make sure to keep cleaning out my emails and browsers and such when I am done.
But one more option you could use is just go into an Apple Store. They can help you and show you step by step.
Have a Merry Christmas!🙂
In many cases its the apps that collect additional memory.
I found that deleting the big ones and then reinstalling will help ( ie. imovie, games like Simpsons, even Flipboard and online magazines)
Have you tried deleting Facebook and then reinstall it? Also delete all cookies
I've found that if you delete and reinstall apps it helps. (Especially games)
Videos
Email with attachments is the likely cause. If you cull it out that may help.
How do I delete "documents & data" that is consuming space?
