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iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app. Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

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518 replies

Jan 30, 2015 2:43 PM in response to MISakaGOD

I also have an iPhone 5c without a back camera. No problem, then all of a sudden its stops working.

Been in touch with Apple, very helpful, but could not sort it out and recommended to speak to the company i bought it from as I am 51 days outside warranty but speak to them, CONSUMER LAW will cover it for 2 years.


No joy from the mobile phone company, so called Apple back and they have said, 'the CONSUMER LAW will only come into effect once the iPhone is 2 years old (December 2013)'. My choices

  • reset the iPhone to original settings - did not work
  • update to newest iOS - did not work.
  • turn it off and on again - did not work.
  • Pay £200+ for a Apple recycled one, plus you get 90 days warranty - can not afford that.

If any one has any ideas, please let me know.


Wayne

Apr 11, 2015 1:58 AM in response to talatozoral

I had the same problem for months and months and after reading all these posts about the camera not working, and Apple doing nothing about it, I decided to make an appointment with an Apple Genius. I took the phone in, and the Genius came to meet me. He obviously knew I was having a problem with the camera as I'd had to state it before making the appointment. He looked at my phone for approx 10 seconds and asked me to wait for a few minutes. He came back, gave me a brand new phone and I just stared at him. My phone was 1 1/2 years old. Obviously some people have taken their phones in and had no success. Maybe I was lucky.....

Jun 13, 2015 3:54 PM in response to talatozoral

have the same problem, and no genius nor apple stores nearby my city (I live in Brazil) to take my phone to.. Being an Apple user since 2005, I'm very disappointed that no one at the company states anything about this problem, or even read this thread... Tried to see the branched "new discussion", it says I'm not authorized to see this new thread, so I guess I'll have to take this matter elsewhere.

iPhone 5 camera not working after ios 7 update

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