IOS7.0 Mail shows Flagged message count when there aren't any

Question

Level 1

21 points

IOS7.0 Mail shows Flagged message count when there aren't any

I go to the Edit option in IOS7.0 mail and elect to display the "Flagged" messages special/smart folder.

Then when I select Done and return to the mailboxes view it shows that I have 10 Flagged messages, by the number "10" being displayed on the right hand side. BUT when i click on that it is empty but still displays "10 Flagged" at the bottom on the status bar. Very odd! Especially as I don't believe that I have any flagged.

Also if i search for flagged messages none are returned.

If i deliberately flag a message then count is increased to 11 and when I unflag it it goes back to 10. Try as i might i can't get it to display zero or work out where the Flagged messages it things I have are.

Does anyone have any ideas about what is going on here?

I think I have found my first IOS7.0 bug!

iPhone 4, iOS 7, 32G

Posted on Sep 19, 2013 8:16 AM

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Answer 1

Sep 19, 2013 12:48 PM in response to collumend

My flagged email folder is likewise empty despite the number 1 displayed outside the folder. Dang if I can find that flagged message, when none exist. I never flagged any message prior to ios7 upgrade yesterday morning. Help bug fixers!

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Answer 2

Sep 19, 2013 2:51 PM in response to In Denver

I'm having the same issue and have likewise never flagged messages in the past. So far shutting the phone on and off, shutting mail on and off and resetting accounts has not worked

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Answer 3

Sep 20, 2013 7:38 AM in response to collumend

I had 10 showing up with no flags.

Goto to your Inbox,

Edit

Flag all

Then Unflag all

That cleared it for me.

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Answer 4

collumend Author

Level 1

21 points

Sep 20, 2013 7:58 AM in response to Sempai-MJ

Ah ha!

I Just tried your approach Sempai-MJ (flag and then un flag all) and that worked for me too.

Thank you.

🙂

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Answer 5

Sep 20, 2013 8:33 AM in response to collumend

Thanks. Worked like a charm. Smart *****! I just love em

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Answer 6

Sep 20, 2013 10:08 AM in response to collumend

I do not have any flagged messages and yet my count states 83. This is awfully annoying. I've tried to flag a message and follow the steps shared by Sempai-MJ, but I'm not even offered an option of "flag all" and "unflagging all" weren't even options for me:-(

Help anyone?

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Answer 7

collumend Author

Level 1

21 points

Sep 20, 2013 10:27 AM in response to Princessmarkiki

Click on All Inboxes...

then Edit...

then Mark all (bottom left corner)

then on teh menu that comes up select "Flag"

(all your messages are now flagged)

then repeat this but select Unflag when you click on Mark all.

try that Princessmarkiki

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Answer 8

dandjr

Level 1

0 points

Sep 21, 2013 6:23 AM in response to collumend

this worked perfectly for me. i was showing over 6000 flagged but nothing there, after doing this i was back to zero. thanks for the tip

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Answer 9

Sep 21, 2013 8:24 AM in response to collumend

collumend...thanks for the tip. But it didn't work. First, once I click edit, "mark all" doesn't appear an option for me. When I select edit, mark, move and trash are grayed light and I cannot select them. I have clicked on "edit" then selected each individual email and "mark read", "unflagging", and "move to trash" are my only options. When I select "unflag", the flagged inbox becomes empty but the counter still says that I have 83 flagged messages. Does it matter that I have an iphone5 that I've updated and not the new iPhone 5C or 5S?

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Answer 10

collumend Author

Level 1

21 points

Sep 21, 2013 8:51 AM in response to Princessmarkiki

Princessmarkiki,

I have an iPhone 4 so your 5 should work fine with this.

Some more tips to help make this work for you:

- make sure you have some emails in your inbox when you try this. (If i try to do it when no emails are present then I too find that the mark option is greyed out: it is logical because if there are no emails what is there to mark?) Send yourself one if necessary! ;-)

- also if you have more than one mail account set up then make sure you are in "All Inboxes" when you try this.

- you need to select "mark all" before you select flag. Flagging individual emails and then unflagging them won't work as that is not touching the "invisible" emails that email seems to be thinking are flagged.

I hope this helps you.

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Answer 11

Sep 21, 2013 7:21 PM in response to collumend

collumend YOU ROCK! It worked!!!!!

Now, just to correct the counter on one of my email accounts....URGH!

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Answer 12

Sep 25, 2013 4:54 AM in response to collumend

Solved my problem as well.

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Answer 13

Sep 29, 2013 2:26 AM in response to dandjr

Thanks for that!i had been ignoring this anomaly for a while but just got round to trying to fix it.

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Answer 14

ChadBaus

Level 1

4 points

Oct 23, 2013 8:04 PM in response to collumend

Confirmed - this worked for me too. Apple - please fix this bug!

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Answer 15

Nov 14, 2013 3:36 AM in response to collumend

Thank you Sempai-MJ! I have tried so many things found on the internet & none of them worked! This took a couple of tries, it FINALLY worked & my 388 flagged messages are finally gone!

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