Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
The solution proposed on Apple support chat today is to restore and set up the phone as new device.
Did this work for any of you ?
I contacted my broadband provider and they reset my router so I now get the wifi on my ipad again. Hope that helps.
Have you tried shutting down your wi/fi router and restarting it? (unplugging the router and then plugging it back it? )
Same problem with my daughter's iPhone 4s. Tried hard resets, network resets, the gamut. From an Apple Genius Bar staff member that tried to fix the problem: "We have heard back from engineering and they have suggest to try and restore a few more times. If the issue persists, they suggest to replace the iPhone at your local Apple Store." Of course... Apple isn't going to fund replacing the iPhone even though this was clearly an Apple created problem. Not impressed 😠.
i figured this was probably going to take a hard reset. mine worked fine after initial update. wifi stopped working after i using airplane mode. when i turned off airplane mode the wifi did not come back on and when i tried to turn it on through settings the button was greyed out and could not be accessed.
My wifi lasted exactly 3 hours using the keenovision fix. (Disable connection center at lock) I'm done!
@keenovision - thank you for your persistence and time, you should submit an invoice to Apple for troubleshooting their problem! You are a good person.
Went to Apple store today with my 4S that had a grayed out wifi and no bluetooth (2 days after installing IOS 7). Luckily, I still had 2 weeks left on my Apple Care agreement. They gave me a new phone which is now working perfectly (and is under a new 90 day warranty-- so if the issue happens again, I am covered). The Genius Bar tech said that if the chip that controls wifi and bluetooth was weak already, I might not have known it, but that a major update, with such a huge push of data, can send things over the edge.
Whatever the deal is, I have a new iPhone 4S. It is working fine for now, and I can enjoy IOS 7. Hard to be angry with that resolution. You know, stuff happens...
I went and had my phone replaced yet again last night (my 4s was under warranty when it faild, but only by a few days, luckily) my replacement failed in 3 hours, and just got over to the apple store to swap it out last night. updatesd to 7.0.2 in the store, and verified that it worked. it is currently still funtional. the apple employee that assisted me, told me he had three consecutive phones "brick the wifi", while assisting another customer with the same warranty issue. I'm wondering if they are inspecting serial numbers, to determine if a particual prodution line of that model is repetedly failing for whatever reason. maybe a bad anteana, or chip, or solder? who knows. as of now, I have wifi, and my phone is fully funtional once again. I feel for the people on this fourm that do not have warranty coverage, as you did indeed get a raw deal. I'm certainly going to do some research on my next phone purchase, and most likely it's not going to be the fruit company.
I have had the same issues. I have the iphone 4, my father has the iphone 4. His seems to be working still and he has not updated to the newest iOS 7 update. I did. My wife has a iphone 4s, she updated to the newest update and her wifi doesnt work. Seems like it is something with the newest update to iOS 7. All devices worked fine with wifi yesterday morning...
Just visited the apple store in brigton this morning, after my second 4s blew its wifif and acted strangely after an uograde, last year my handset of 9months went after ios6 and the second after ios 7, i spoke to the apple call centre and asked for a manager , they logged the call and the information was there when i went into the store today.
The advised i would need to pay £140 for a rfurb/new handset.... at this point we quoted that under uk consumer law the customer has the right to return faulty goods, even in this case 181 days outside warranty as the fault co incided with the upgrade.... they replaced my handset free of charge. wifi now working..... screen stable, phone fast and reliable.....
my faith was kind of restored.... though the woman next to me and another man in the shop both wigh 4s handsets had the same issue... something is very wrong somewhere....
our contract with t mobile comes for renewal in feb 2014... so not long.... will we stay with apple? im not sure.... i love the ipad/ iphones we have and they do everything i need .... but i dont need the hassle....
so there was a positive ending for me at least....
any questions please ask
all the best
chris
In my opinion it definitely is a hardware error of a substandard quality wifi chip in the iPhone 4S.
The installation of the new iOS 7 just pushed it over the edge, destroying our $700 iPhones.
When you do a search on the internet you'll find plenty of people having had the same issue with the installation of iOS 6. However, at the time of the introduction of iOS 6, all iPhone 4S users still qualified for Apple warranty, since all phones were still less than a year old. With as result that at the time people affected went to Apple, got their replacement, felt appreciated, and everyone was happy.
However now with the introduction of iOS7, the story is very different: practically all iPhone 4S users -unaware of their iPhone having a substandard quality Wifi chip- suddenly experiencing this problem after installing iOS 7 find they are in serious and costly trouble:
- the warranty has expired
- Apple has been aware of this issue since the itroduction of iOS6 (fact: just do a google search on "iPhone 4S wifi greyed out")
- apple does not take their responsibility
- and even now -being aware of this issue- Apple is not doing any damage control and taking their responsibility by warning other 4S users NOT to upgrade to iOS7, since that would mean having to admit there is something wrong with the 4s, which costs money and might mean reputational damage.
Well Apple executives; I can assure you not doing anything at all damages your image much more !!
I find this behaviour appalling; Apple really needs to address this issue ASAP and make the iOS7 firmware unavailable for the iPhone 4S. Not doing so and being fully aware by now of this present issue makes Apple imho fully responsible for all new cases of iPhone 4S users -unaware of this issue- installing the iOS 7 firmware from now on and getting this problem.
APPLE: PLEASE TAKE YOUR RESPONSIBILITY AND COMMUNICATE TO ALL iPHONE 4S USERS NOT TO INSTALL iOS 7 !!
The WIFI chip of the iPhone 4S is simply not trustworthy !!
Enough with the hardware bs !
...It's just a software bug in the new iOS. Every major company has this problem when they completely rewrite their software products. Take Microsoft for example...do you remember what happened when you upgraded to Windows Me ?! ...or Windows Vista ?! Was it your computer's fault then, that the intel or amd platform had problems running a stable Windows ?! ...then Windows 7 was released and everyone was happy and relaxed again.
So don't torture your devices anymore, just let Apple know about this wifi problem and wait patiently for a fix. It is not up to you to fix this bug unless you are working for Apple as a software developer.
Also, after upgrading to iOS7, my iPhone 4S works just like before !! (only the battery drains much faster)
But still, I have this wifi problem you all have, with my iPad 4 cellular !!!
So it is not only our old iPhones 4S, but most Apple devices which is obviously due to a software bug.
And one more thing ...I don't know if you noticed, but I think the cellular signal is now much weaker than before, at least on both my devices it does. I went from a full signal to 3 dots on the phone and 1 dot on the iPad.
The only thing that worked for me was to turn on airplane mode and turn the phone off. I left it off over night and the next morning the wifi toggle was no longer greyed out.
However no networks are being picked up now. Phone still randomly goes to black screen and only way to get it to work again is hard reset. (Home button and power button)
Settings menu still freezes/lags sometimes.
(iPhone 4s ios 7.0.2)
No problems until I updated to 7.0.2
Hi ash1981yeah,
Yours is the 3rd posting I've read on this forum reporting the wifi button becoming enabled after turning off cellular.
Please may I ask some follow up questions?
How did you turn off 3G? Was it by enabling airplane mode? Or was it through disabling cellular data?
Then did you have to do a reset? Hard reset? Or Reset-Network-settings?
And did you turn cellular data back on? Did wifi stay up aftter re-enabling cellular data?
Do you have iTunes Match turned on?
This problem, as I've read another poster report, may have something to do with too many switches between cellular data and wifi. The IP I got from my cellular connection is 10.x.y.z, and the wifi IP is 192.168.x.y.
I think even when we are on wifi, iOS may switch back to the cellular interface when needed. I say so because one time, but only one time, when I first got my iphone5 (still on ios6) I set up at&t international calling, and it wanted my credit card info. As soon as I clicked on submit, I saw the wifi logo change into LTE, then after a very short while, it changed back to the wifi logo!
This makes sense, because on the LTE network, we are on the carrier's private data network, where as on wifi we are on public Internet. They can't be sure if the user has wifi security turned on or not or if we are at a public wifi when we submit a credit card number. So it made sense to me that the app chose to use LTE at the crucial moment of submitting a credit card number.
My thoughts are: there may be some kind of feature in ios7 that needs to go back to cellular data for security purpose, then switches back to wifi when it's done authenticating. Since everybody has their own habits, turning on and off different features of ios7, this may explain why some people don't have this problem but some do.
It may well be hardware related too. The 4S has been on the market for so long, who's to say the wifi chip on every single one of the 4S is the exact same model?
Hope the powers that be think of an acceptable solution soon to everyone who's been afflicted with this.
You (Boardhedz) replied to my comment that Apple has just deleted - and therefore it seems that your reply has gone too.
To your reply that said:
"exactly we are all looking for a response from Apple; the link describes my phone precisely
BUT my understanding is that the OS update has caused a hardware malfunction, the wifi chip is damaged and can't be fixed by a software update, the phone is broken!
Apple - please don't delete my post, instead tell me whether my understanding is correct! give me some realistic information
as you say this has been caused by the OS update, one guy said his phone got really hotwhen updating!
so by my logic, unless Apple agree to physically repair our phones, or replace them we're on our own! "
... I would add that my wifi temporarily came back after 10 minutes in the freezer - so it might not be permanent damage ....
Message was edited by: dzseti - to make it clear who the "you" was ...
wifi doesn't work with IOS 7
