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Mail: Image attachments ios7

So since ios7 my photo attachments are no longer viewable in the message unless I "Tap to Download" each photo.


My issue is I when I receive an attachment with 10 or more photos, I don't want to "Tap" each individual file to download and view the photo.


This wasn't the case in ios6. Photo attachments were automatically download and previewed in the message.


FYI: I went into Settings > Mail > Load remote images and set it to ON with no luck.


Is this a bug? Am I missing something?


User uploaded file

iPhone 5, iOS 7

Posted on Sep 19, 2013 11:08 AM

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24 replies

Dec 4, 2013 11:21 AM in response to S. Sinclair

What i have noticed is that i can open photo email attachments if they don't exeed 800kb. Anything over that i get a greyed out icon of the photo attachment, which won't download.


Tried it on 3 seperate Iphones with IOS7. Same result on each.


Looks like an email size limit problem. Needs to be fixed fast APPLE.


Not tried downloading a PDF yet.

Dec 28, 2013 9:44 AM in response to S. Sinclair

I have just upgraded my iPhone 3GS to an iPhone5S and experienced exactly the same problem with my photo attachments in Gmail - Tap to Download; but could not download. So I did some further tests including all the suggested fixes about turning on & off Load Remote Images in Mail settings - none of those things worked for me. But when I changed the file extension on my photo attachments from ".jpg" to ".JPG" the photos downloaded immediately with the email message. I've tried this several times including with photos over 6Mb in size and have no problems now. So from now on any photo attacments that I create and want to view on my IOS7 device(s) will use the upper case file extension. I hope this helps.

Dec 28, 2013 11:27 AM in response to DaveinOttawa

Thank you DaveinOttawa!!!


Was going completely nuts trying to figure out how to get photos in Mail to show up on my wife's iPhone (I refuse to update my phone to iOS7). Renaming the file to JPG instead of jpg (uppercase versus lowercase) solved the issue. Well, solved getting that photo onto my wife's phone... clearly didn't solve the complete incompetence issue at the root of this. Wow. That is stunning.


So there's your solution (for now), folks.

Dec 28, 2013 1:18 PM in response to John H. Moore

Hi John. I'm glad that helped in your case with a photo for your wife. However, it has still been bothering me that the photos have been downloaded somewhere on the phone regardless of whether or not the file extension is upper or lower case.


Although I still don't know exactly where the photos are being (temporarily) stored on the IOS device, I have found a way to save & open them. Instead of hitting "Tap to Download", press the arrow icon at the bottom of the screen - the one for "Reply, Forward, Save Image(s) or Print". Select "Save Image(s)" and then go to the Photo folder and you will find the photos at the end of the Camera Roll. There you can view them, keep them or delete them. Seems to make no difference how the file extension is typed.



I hope that solves the problem for everyone who has experienced this problem on IOS7.

Mail: Image attachments ios7

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