Since the iOS 7 update, we have been unable to 'Check In' devices with Configurator, and refreshing devices has been difficult. We have iPad 2s and Configurator 1.3.1 running on Mac OS 10.7.5. Sometimes the message is, "Could not create a backup", and sometimes the message is, "Unable to fetch a list of installed apps". Is anyone else having the same problems?
We have updated all software - OS, Configurator, iTunes, and all iOS Apps. We have 4 paid apps (iMovie, Pages, Keynote and Configurator), and no free apps for the VPP account on each iPad. Each iPad is named and assigned to one student. Students have their own iTunes account to add free apps as needed. The only way I have found that this works without error is to delete the student name from "Assign", but then I can't transfer any of their information when a device has problems. I have tried this with devices that are not having any problems to make sure it is not related to other problems. These problems did not exist until the iOS 7 update. Hopefully a Configurator update will be on the way soon?
I called Apple support today about this. Apple said to not upgrade to 7.0 untill the new Apple Configurator is out. They told me to download 6.1.3 and use as a custom iOS. I have had major issues.