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Level 1

9 points

iOS 7 Update and Configurator Problems

Since the iOS 7 update, we have been unable to 'Check In' devices with Configurator, and refreshing devices has been difficult. We have iPad 2s and Configurator 1.3.1 running on Mac OS 10.7.5. Sometimes the message is, "Could not create a backup", and sometimes the message is, "Unable to fetch a list of installed apps". Is anyone else having the same problems?

We have updated all software - OS, Configurator, iTunes, and all iOS Apps. We have 4 paid apps (iMovie, Pages, Keynote and Configurator), and no free apps for the VPP account on each iPad. Each iPad is named and assigned to one student. Students have their own iTunes account to add free apps as needed. The only way I have found that this works without error is to delete the student name from "Assign", but then I can't transfer any of their information when a device has problems. I have tried this with devices that are not having any problems to make sure it is not related to other problems. These problems did not exist until the iOS 7 update. Hopefully a Configurator update will be on the way soon?

Mac OS X (10.7.5)

Posted on Sep 19, 2013 1:32 PM

Best reply

geoffkhall

Level 1

10 points

Posted on Sep 19, 2013 2:23 PM

I called Apple support today about this. Apple said to not upgrade to 7.0 untill the new Apple Configurator is out. They told me to download 6.1.3 and use as a custom iOS. I have had major issues.

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80 replies

KTechNE

Level 1

0 points

Nov 28, 2013 3:10 PM in response to dlbieber

I eventually got some re-supervision profiles back from Apple and they have worked! 🙂

Feb 13, 2014 8:51 AM in response to dlbieber

I have found I have to disable Find My iPhone on the device before updating with configurator, ensure the backup I am applying doesn't have Find My iPhone on, and then turn it on after the update has been fully completed. Otherwise lots of issues. I wish Apple would have thought about configurator control iPads with Find My iPhone on.

dlbieber Author

Level 1

9 points

Mar 10, 2014 12:24 PM in response to dlbieber

Apple recently announced enhancements to the way schools and businesses deploy devices. It looks like it will be possible to deploy devices without touching them, and without connecting to configurator. Students / employees can connect to your MDM, and set everything that way. There is also a way to set up iTunes accounts for students. See this page for details. Hopefully next summer our work will be considerably streamlined! We have not tried any of this yet.

Sep 18, 2014 10:04 AM in response to House On The Hill

I couldn't agree more. It's clear that Apple cares nothing for the people who are managing and deploying their devices on huge scales across the world.

Configurator is a terrible program and a HUGE waste of time.

Sep 18, 2014 10:07 AM in response to dlbieber

Sure. As long as you're ready to set up and admin an MDM server specifically for this purpose. Because that's just a breeze. It takes no time at all.

iOS 7 Update and Configurator Problems