Wifi greyed out on iphone 4s with ios 7

dragondx2 - forgive me as I'm not a technical person, but I've read the earlier posts and still don't see what the proposed fix is?

also, I'm still confused as to whether it's hardware or software?

and the suggested fix as far as I can see is the hairdryer?

I've had the hairdryer on my phone and my phone stating that it's too hot and needs to cool down; but still no wifi or bluetooth!

as a user it's pretty plain and simple to me; before ios7 my phone was perfect always wifi and bluetooth, reasonable battery etc. etc. THEN came ios7 update and now my phone won't work, despite hours reading possible fixes, and learning that 100's more have the same problem, as you say everyone asking the same question

but no official statement from Apple!!! WHY????

ftarr wrote:

Hi, i do not understand why i have to pay 200 dollars for a refurbished phone when mine was working ok until the upgrade. What garantee i have for the refurbished phone when my original phone is malfunctioning because of the new iOS. Both having the same hardware.

If the iOS7 stresses the wifi chip why they permit you to install it on a phone that does not support this new operating system ??. This is ridiculous.

Why? Because your warranty expired.

Guarantee? 90-day warranty on the remanufactured device, which has all new parts, except for the camera & processor, which are hand-inspected by an Apple repair technician. It is actually better than a 'new' iPhone, because it is hand-inspected, not mass-produced.

Your original iPhone had a hardware defect which you did not report to Apple during the warranty period. This is why you are required to pay an Out-Of-Warranty Fee.

I hope these replies answer your questions.

TJBUSMC1973 wrote:

Why? Because your warranty expired.

Guarantee? 90-day warranty on the remanufactured device, which has all new parts, except for the camera & processor, which are hand-inspected by an Apple repair technician. It is actually better than a 'new' iPhone, because it is hand-inspected, not mass-produced.

Your original iPhone had a hardware defect which you did not report to Apple during the warranty period. This is why you are required to pay an Out-Of-Warranty Fee.

I hope these replies answer your questions.

Everybody knows what your telling and it does not bring any new information or solution regarding the issue here. The iPhone had no defect before iOS7. As everyone else is writing if the wifi issue was provoked by the upgrading to the new OS then Apple should be held responsible.

Hello everyone, apple replaced my 4S for free... It's on 6.1.3 right now and I was wondering. Do you guys think I should record updating it before and after the iOS 7 update? I feel for you guys, it ***** not having wifi. Btw my wifi on 6.1.3 is awesome.

Hi Jowshuf,

So you got the free replacement with a broken wifi iphone 4s which is "out" of warranty?

I totally agree with you, ftarr. I am sick of hearing Apple customer service staff saying it is solely a "hardware" problem. There are tons of devices broken reported here and it is obvious that it is their software causing hardware break down. It is time for Apple to educate their staff and starts taking responsibility for this problem no matter the device is "out" of warranty or not. Otherwise, I would rather Apple stops OS upgrade for iphone 4S.

Yes I did. I'm happy with my iOS 6.1.3 iPhone 4S. I really am thinking of doing a video because I do have a 90 day warranty on this iPhone now. I want to shoot video of it working with like Netflix and then upgrade and then try the wifi. But I dunno... I'd keep calling everyday, that's what I did and finally someone replaced it :3

I'm tired of Apple constantly taking down my links to petitions and videos on this matter, it would help a lot if they would just address the issue and fix peoples' devices and stop being cheap. They will end up losing more money in the long haul.

Yes I think you should do that. If there is no problem with iOS 7 as APPLE claimed, why did they give you a 4S replacement with iOS 6 on it???? I would suggest Apple to do the same. They should upgrade all their current stocked iphone4S to iOS 7 and see how many devices will fry the wifi chip after the upgrade. (If they dare to).

Wi-Fi not working on i phone 4s? Ok, how to get a positive result! 🙂

I had wi-fi greyed out and not working after downloading iOS 7. Today I got a FREE replacement phone after meeting with an in store Apple 'Genius'.

I am in the UK, I don't have an 'Apple care plan' and the phone is just out of its 12 months warrenty.

Here's how I did it:

1. Called my mobile service provider (Vodaphone), made a fuss about the product not being fit for purpose, was informed they are aware of problems. They put me through (free of charge) to the Apple care line.
2. With Apple I inisited I speak with someone who knew about the problems with the up date to iOS 7 and wi-fi. I told them about all the posts on this forum and other theories about overheating the wi-fi chip etc, basically let them know I understood the problem. Next I told them I expect Apple to resolve this problem for free as its created by their own software up-grade, know your consumer rights.
3. I am allocated my own technical expert at Apple who speaks with me on the phone, stays in touch and sends emails and arranges the Genius Bar appointment at my local Apple store for free.
4. I attend the appointment and after explaingin the problems I am given a FREE replacement phone.

So my advice is to be persistent, insist you get a satisfactory result, I can only praise Apple on this for sorting things out for me. I use my phone for business and personal use, so it effected me hugely not being able to connect to to wi-fi.

Apple are aware of these problems and apparently are willing to resolve things, despite my phone being out of warenty and me having no 'Apple Care' plan in place. Be persistent people, and good luck!

Hello! As per my ancient post in here - had exactly the same problems. Apple has exchanged my phone once, I did the update again and same thing happened. So I got another replacement (note I had two new iPhones 4s within a week replaced!). This time I haven't converted to iOS 7 and wifi is running absolutely fine. When I asked them about it, they blamed it on hardware issue - of course - the point is that it is caused by overheating during their nifty software update.

So the only solution for users of iPhone 4S is to not go for any further updates. Which is really stupid. If any more of iPhone 4S phones are being manufactured with the same wifi chip, or will Apple change them for some better ones? As I can only imagine we will get away with not updating our phones for certain amount of time only, until some bug will appear and we will be forced to update them.

I was lucky enough that my phone had 40days left on warranty, but that will be gone then and will I or other people do? I feel really let down by this, and to be honest Apple should be replacing our phones with iPhones 5 as they don't seem to suffer with this issue.

ftarr wrote:

TJBUSMC1973 wrote:

Why? Because your warranty expired.

Guarantee? 90-day warranty on the remanufactured device, which has all new parts, except for the camera & processor, which are hand-inspected by an Apple repair technician. It is actually better than a 'new' iPhone, because it is hand-inspected, not mass-produced.

Your original iPhone had a hardware defect which you did not report to Apple during the warranty period. This is why you are required to pay an Out-Of-Warranty Fee.

I hope these replies answer your questions.

Everybody knows what your telling and it does not bring any new information or solution regarding the issue here. The iPhone had no defect before iOS7. As everyone else is writing if the wifi issue was provoked by the upgrading to the new OS then Apple should be held responsible.

The iPhone had no NOTICEABLE defect before iOS7.

Stop posting if you intend to leave answers like that. What is the point of posting that if you HAVEN'T GOT a solution? Who cares if you've got the same problem? If you can't provide a solution, BE QUIET!

Hey, I'm telling you. Just keep calling everyday because mine was replaced out of warranty. Don't be mad/rude, it's not the phone operators fault.

Jowshuf wrote:

Hey, I'm telling you. Just keep calling everyday because mine was replaced out of warranty. Don't be mad/rude, it's not the phone operators fault.

Who's mad or rude? I'm glad you got lucky with a free out of warranty replacement. That's the exception that proves the rule. 99.9% of Apple customers will NOT get a free OOW replacement. It never hurts to ask, but if the answer is 'no', then people shouldn't complain that they are being cheated.

It is what it is. The 'fix' is to pay the OOW fee, or upgrade your phone with your carrier, or buy a new device.

Don't kill the messenger, ladies & gentlemen. I'm not happy about the situation. But I'm a realist, and a huge proponent of personal responsibility.