You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wifi greyed out on iphone 4s with ios 7

Hi, I have iphone 4s, before when I update my ios to 6.1.3 I got a problem connecting to my wifi it was greyed out. I researched some tips how to solve the problem still it doesn't work. They said that if you update your ios into ios 7 the issue will be solved, however I update my ios now into ios 7, I still have the same issue, tried some troubleshooting again still problem doesn't solve, help please I cannot use my wifi. I just got my phone last year and I am having this problem, I love apple products but this is a big inconvenience to everyone who is having the same problem, help. Thanks.

iPhone 4S, iOS 7

Posted on Sep 19, 2013 3:30 PM

Reply
592 replies

Apr 19, 2014 12:28 AM in response to Mela5

Is not wear and tear as they mentioned, mine was a replacement (which I pay 1000 originally + 280 for replacement) in Dec/2013 and after 3 months and 3 weeks right after IOS 7.1 wifi went down. Of course warranty is only for 3 months, so now the "genius" are asking more 280 for another replacement totalling 1560, which will not going to happen, and to think I have another 14 Apple devices...

Apr 19, 2014 4:48 PM in response to SnowWam

Quick update, much against logic as I'm a software engineer, and with nothing to lose, I've tried the freezer fix, put Ipad on a ziploc for 20 min (actually left for 25 as I almost forgot that it was there), took it out left 5-10 min resting out of the bag, and voilà the wifi is back (now for 10 minutes). Now of course this defies logic as to a real defective wifi would never work, some people say that it works for few days to months, so my question to those level 8 and "genius" is why Apple doesn't explain what the heck actually happens when hairdryer and freezer fix is applied to their devices, from physics I know expansion and contractions due to temperature and atoms, but really Apple how is this possible?

Either way I only need this Ipad to work till next Ipad release to keep my 6 yo daughter happy.

Apr 21, 2014 10:03 AM in response to Carla Marie Valencia

Just to let others know: IT WORKS!!!

I tried several hours to get wifi working again on my mother-in-law's iPhone 4s. No success, all tips from apple were useless. Resetting the network settings didn't fitx the issue, neither complete reset of the iPhone. Finally I came across this thread an the hair dryer / freezer trick. I was very skeptical and didn't expect it to work. But it really worked. Heating up the iPhone until the temperature error occurs and then in the freezer for 10 min. Vola, wifi is back. Working fine since 2 days now.

Apr 30, 2014 10:54 AM in response to TJBUSMC1973

4s as well. 7 update and now wifi is gone and battery dies quickly. spoke to Apple support and was told they hadn't heard of this problem! I recommended they check the user group sites on-line. the response was , "they just look for problems!" As the phone is just out of warranty they can't do anything about it. I said," all indications are your update "broke" it." Their response, "we haven't see any indication of that." THEY ARE WELL TRAINED

Jun 22, 2014 9:50 AM in response to apple_user_2013

@apple_user_2013


Subject: WiFi Greyed Out on iPhone 4s With iOS7


Have, only recently, encountered the greyed out issue after uploading iOS7--this is after almost two years of flawless operation with previous iOS versions.


Yesterday I was referred to my Apple Store by Apple Online Support after I was unsuccessful following Apple Support resolution - Knowledge Base (KB) TS155


In my case I was told that the one (1) year warranty has expired and I have to pay hundreds of dollars to either repair or buy a new smartphone. Man, I was so disappointed---because I suspect that it might be a hardware crash---precipitated, or triggered by upgrading to iOS: 7.1.1?


I think that, possibly, the hardware (part/ component) used in my particular iPhone's assembly---is not compatible with the new iOS 7.1.1?


I'll likely never know for sure because I'm not privy, or have access, to this type of detailed functional testing from either Apple or even a third-party review. To expensive and in my opinion Apple is entitled to their privacy.


I figure that may be the manufacturer (possibly a contract manufacturer) sourcing parts for the Bill of Materials (BoM) may have purchased parts from different vendors and manufacturing dates---and perhaps these component(s)' hardware specifications, tolerances are possibly not reflecting the requirements of the new iOS: 7.1.1? I'm thinking---hardware may include, but not limited, to antenna / transceiver assembly, passive, active, or electromechanical components?


My iPhone Specifications:

Product Type: iPhone4.1

iOS: 7.1.1

Build Version: 11D201


BACKGROUNDER - Apple Support Knowledge Base:

iOS: Wi-Fi settings grayed out or dim

http://support.apple.com/kb/ts1559

Last Modified: May 12, 2014


Symptoms


In rare instances, the setting to turn on Wi-Fi on your iPhone, iPad, or iPod touch may appear grayed out or dim. You might see the following when you tap Settings > Wi-Fi.


If this occurs, your device won't respond when you try to turn Wi-Fi on. If you're using iOS 7.1, "Wi-Fi Not Available" might appear in Control Center.

Jul 9, 2014 9:51 AM in response to megeres

I just got back from an Apple Store in Jackson, MS. They admitted this was a hardware problem. Yes Apple is aware of it, but the fix they suggests fixes nothing. Not having WiFi is eating up data - and this 'greyed out' setting is eating up battery as well. If an automobile company admits that there is a mechanical problem with a car they sell it doesn't matter if the car is still under warranty or not - they 'recall' the product and fix the problem. The Apple store rep admitted that the IPhone 5 is having issues that Apple has admitted to and they have 'recalled' those phones to fix them. So why not this universal problem with the 4s? It's not software. It's hardware and apparently it's a defective wifi chip.

Jul 28, 2014 4:43 PM in response to Carla Marie Valencia

hello everyone sorry for the wifi problems that we have all been miserable with

im here to help you to fix that problem

im sorry to say theres only two ways to fix this ive tried every solution and only these two work

1. get a blow dryer heat u your phone till the temperature message comes up and then out in the freezer for about 10 min (no longe!!!!r

2.or u can just go straight to putting your iphone in the freezer

make sure u seal your phone with a plastic bag of some sort

from experience! these both work

hope u try it out and its works thank you

Jul 28, 2014 5:07 PM in response to justinjay23

Thank you very much for your efforts justinjay23.


Early this morning I tried both. In my case the freezer option only lasted as long as my device was chilled (5-10 minutes). The hair dryer heat n' chill process got it working but 2 hours later---back to greyed out. Hopefully others will have better success than I. Cheers+ Mark


BACKGROUNDER ON MY ATTEMPTS


iPhone 4s Broken or Greyed Out WiFi

http://www.youtube.com/watch?v=4mVkiU2jNSE


Iphone 4s Wifi Greyed Out Victims

http://iphone4s-wifi-victims.blogspot.com/2013/10/apple-iphone-4s-wifi-errors.ht ml

Wifi greyed out on iphone 4s with ios 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.