Can't open PDF email attachments from mail app. (iOS7, iPad2)

Hi, all.

I'm not sure this issue is still open.

I've been experiencing the same problem in iPad2 with standard iOS e-mail, but it started some time after I upgraded to iOS 7.

I've read in this issue something about SignIt app, by GameStruct. I tried almost everything, including deleting and re-creating e-mail accounts, and removing and re-installing Adobe Acrobat, but none of them worked.

Instead, just after I removed SignIt (I had SignIt Pro, but is is almost the same) and restarted iPad, .pdf e-mail attachments startet back to work fine, and I have now the option to open them in other apps.

I hope this could help.

Please remember: SignIt and SignIt Pro. The problem happens only with e-mail attachments, no other apps are affected.

Bye.

Giovanni

Milano - Italy

I experienced the same issue of not being able to open PDFs in emails on my iPad 2 after updating to iOS 7.

I tried a bunch of the tricks suggested here with no success. Chatted w/Apple support and said they'd never heard of this problem (so I sent them a link to this chat). Their advice was useless and laborious (restore to original settings!).

I resorted to opening up my email directly via the yahoo website and luckily had no problems reading PDFs that way.

Fortuitously, I tapped the "Open With" button (even though I had deleted all my PDF reader related Apps) and sure enough there was one choice left...CLOUD-ON, an app I never actually use. After I deleted Cloud-On everything worked perfectly in iPads native email..PDFs can be opened properly and the option to open in other readers such as iBooks is available as well

So the moral of the story is, if you have a bunch of PDF reader enabled apps make sure you delete them ALL!

Now I will go through the process of installing them one at a time to make sure there no more buggy ones get reinstalled.

Hope this helps!

I have same "sometimes" issues ((also don't know why this font i so small normally it is larger?) I nave noted if the pdf i receive looks like this: <March 26 change.pdf> (only in blue) it will NOT open at all. However I receive it is an attachment that looks like a "box" which has a small "pdf icon" inside (also blue in color) with the box and title of the pdf

then I can open it in a variety of programs----Kindle, ibooks etc. My only guess is that this depends on "how' the attachment was sent? I have no answer but thought more information may help some of the forum experts figure out a solution. Once again amazed (polite word for frustration and stronger!!) that the all things Apple experts did not address this in the recent iOS7 "upgrade".

Thanks for reading my comments, let me know how I can improve my posts---first time user.

HOW can I change this font???

Jay

Irving TX

We are having a similar issue where students using the Google Apps for Educaton at our school on iPads try to download PDF attachments and the files are destorted. This is only for the iPads where they have updated to the latest iOS7.1 release, which came out this week. The mail app is used for their email and we set up the accounts as exchange accounts. I'm not sure if I should speak to Google or Apple Support? Any ideas?

Thank you!

When sending a .pdf attachment from my iPad to "any" email (aol,gmail, yahoo, etc...) the attch appears as an image icon. Once I tried opening on a PC by right click the icon and open as url, it open as an image file, and I was able to print, but didn't have the ability to work on the form as in the past. IT IS ANNOYING to be with a client and had to run like a chicken without a head to print one page, when in the past it worked perfect, fill a contract on iPad, get it signed, and boom: print and done. I believe it had to do with Adobe forcing users to sign up to their cloud. If a bug, please call Terminix quick..., it starting to cost me time and money. I have not tried using an Apple computer.

I Just updated to ios7.1.2 and can no longer open some pdf attachments, while others open automatically to the first page only. I try to scroll to bottom looking for the "open rest of document" option but it does not appear nor is there any other option visible. Any ideas?

I have tried restarting ipad2 but no success.

After you open the pdf in email tap the screen. In the upper right corner tap the share icon (box with window). In the window that opens up tap open in iBooks. Then tap done.

aliensporebomb:

I am having similar problems on my iPhone 6. In my situation multi-page .pdf attachments display only the first page as an image in Mail rather than the traditional PDF icon attachment at the end of the email.

I did not have any of the offending third-party apps listed in the posts to delete, but had some other well-respected apps (Evernote, WebEx, etc.) that would appear in the past when the "Share" sheet or tab was activated after a long click on a PDF file. I deleted those apps, but no relief.

So far I have tried the following WITHOUT success:

-Hard reboot (Hold power and home buttons for 15-20 seconds and watch the Apple logo do its thing).

-Restore iPhone from iTunes Backup.

-Delete some of the Apps that use the Share sheet (e.g., Evernote, WebEx, etc.) and hard reboot.

-Uninstall the email accounts; hard reboot; and reinstall the email accounts.

-Update from iOS 9.2.1 to iOS 9.3.2.

I keeping wondering if the email type changed on my Exchange server as you elude to in your post.

Did you ever find any connection between Exchange settings and this issue?

Thanks.

Any luck with this?This happened on my iPhone and iPad. I wiped both and restored from backup. Both worked for two weeks, but now the iPad suddenly reverted back to the mail PDF fail. My iPhone is no doubt next.

This doesn't work on my ipad2. There is no option "open in iBooks" in the box-with-arrow menu nor in the "more" menu