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Can't open PDF email attachments from mail app. (iOS7, iPad2)

Since upgrading to iOS7 I cannot open PDF email attachments from the "Mail" app. The attachment appears as a "tap to download" icon, after downloading it appears as an image of the first page of the PDF. An extended press of the PDF image results in "save image" and "copy" options, but no "open in" option.

I have tried closing and re-opening mail, restarting the iPad, several different attachments. Still no "Open in" option.

Any help with this?

iPad 2, iOS 7

Posted on Sep 19, 2013 7:57 PM

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Question marked as Best reply

Posted on Sep 24, 2013 8:29 AM

Amazingly annoying!!! Huge bug! I work with PDFs all the time. Is there any way around it at all?

25 replies

Sep 29, 2013 4:11 AM in response to Eesoverbees

No solution yet. Some iPads have this problem, others don't.

New software update 7.0.2 did not fix the problem.

To clarify:

In Mail app, after "tap to download" of a PDF attachment the first page of the image is viewable, but when pressed on the "open in" option is not available. The only options are "save as" and "copy". Neither opens a usable PDF, and quick look also doesn't work.

Anyone find a solution?

Nov 7, 2013 7:38 AM in response to Eesoverbees

I work in a support organization and we've seen variations of this issue develop on various iphones and ipads with ios7. Oddly, not everyone is experiencing this, just some people.


In my own case, I simply downloaded Acrobat Reader for free and can read the things fine.


We use an exchange activesync email server and when each email comes in it indicates at the very bottom that it has been downloaded as plain text and to click to download the entire message. I've tried clicking to download and not clicking and I can read the PDF either way.


In my own case I can view PDF files and/or also save them by pressing and holding the icon of the PDF in the email.


The other thing one of our end users noticed: if she emailed the PDF directly to her iPhone5 and iPad it would not be readable but if she forwarded it to her offsite Yahoo account and then forward to her corporate email it would open.


I think there's definetely something going on with the formatting of the PDF (was it created by a true Adobe PDF distiller or one of the many clones?), what email application attached it? (Outlook, Eudora, IOS Mail, etc) and how many PDF reading apps are on your IOS devices?


For instance I have the default PDF reader, iBooks, Kindle, Adobe Acrobat Reader, and there may be others that I don't even know has PDF capability. Only Apple probably has a good idea of how many apps utilize this.


Message was edited by: aliensporebomb - clarification

Nov 7, 2013 11:34 AM in response to Eesoverbees

After trying severla different things suggested here and other sites I gave up. Then one day I decided to try again and it worked just fine. My only thoughts are there must have been various apps that were causing a conflict because some of the ones people mentioned I did not have. This might not have been the smoothest change over and I will not be an early adopter again!

Can't open PDF email attachments from mail app. (iOS7, iPad2)

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