Could not sign in. Please check your network connection and try again

Hi. I have been getting the error "Could not sign in. Please check your network connection and try again." For imessage and facetime on my ipad 4 16gb wifi only. This only started when I upgraded to ios7. i have tried resetting all and my network settings, changing the DNS to 8.8.8.8 and 8.8.8.8.4.4.4.4, setting my time and date to automatic, and changing my apple id password. I tried to use another person's apple id to sign in but I'm getting the same error. I'm pretty sure my network connection is not the problem because my parents are both using iphones and have upgraded to ios7 but imsg and facetime still works for them. Help?

iPad, iOS 7, null

Posted on Sep 19, 2013 10:46 PM

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Posted on Sep 26, 2013 1:54 AM

Just to let you all know I have just got off a 40 minute call from Apple and this has now been resolved.

I reset my full iPhone.....YOU have to ensure this is backed up before you do this as it basically starts your phone as a new phone. Once you have set your phone up and gone through all of the process, sync it with your Itunes and it restores all of your old data back onto it. This has solved my issue

31 replies
Question marked as Top-ranking reply

Sep 26, 2013 1:54 AM in response to Christian207211

Just to let you all know I have just got off a 40 minute call from Apple and this has now been resolved.

I reset my full iPhone.....YOU have to ensure this is backed up before you do this as it basically starts your phone as a new phone. Once you have set your phone up and gone through all of the process, sync it with your Itunes and it restores all of your old data back onto it. This has solved my issue

Jan 26, 2014 11:46 AM in response to Eringabriellee

I've have the same issue on the iPad running iOS 7. 😕

Resolved by synching time and rebooting.

1. Connect to Internet

2. Settings-->General-->Date & Time

3. Set time Automatically = YES

4. Then cold reboot. Hold Power button down 5 seconds and confirm shutdown (release power button). Wait 10 seconds and press power button again to turn iDevice back on.

5. Sign In into FaceTime (Settings-->Facetime) Launch FaceTime and answer a few questions to set up your preferences.


Hope it helps.🙂

Sep 28, 2013 4:45 AM in response to klhull0

Hi all, I have just fixed this issue on my daughters and her friends iPad, problem with iMessage and FaceTime, when you try to sign in it tells you to check your network.


No need to do a full back up and restore!!!


Go to Settings / General / Reset / Reset all settings.


This will not cause you to lose any photos apps or media.


Please note you will need to reset your time zone and wifi settings etc once you have completed this task so make sure you have your wifi key to hand.


Once it has restarted and you have re-entered the time and wifi settings go back into


Settings / Messages and sign in to iMessage using your Apple ID and password.

Then

Settings / FaceTime and sign in to FaceTime using your Apple ID and password.


All sorted. Enjoy.

Aug 30, 2014 4:23 AM in response to Eringabriellee

I had this problem on my iMac - FaceTime kept asking me to sign in and then wouldn't work and told me to check network etc. This happened several times and yet FaceTime was working fine on my iPad.


I tried turning off my Mac and when I turned it back on and went to FaceTime, signed in and magic it all worked again no problem.


It was that simple for me so worth a try!

Jul 26, 2015 7:30 PM in response to Eringabriellee

I had this exact same problem on my mac - restarting didn't help and neither did a couple of other forums. I finally found the fix and it was totally illogical - open date and time preferences by clicking on the clock in the top right of the screen, then check the box 'set date and time automatically:" After that, sign back i by going to messages > preferences > account > imessage sign in. Worked immediately after!

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Could not sign in. Please check your network connection and try again

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