Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

This happed to me just now, yesterday is still fine, but then it does not sync anymore just now. I've tried deauthorize and authorize again but DID not solve this problem.


User uploaded file


I am using:

iTunes 11.1 on

mid-2011 macbook air running OSX 10.8.5

&

iPhone 5 A1429 32G running iOS7

iPhone 5, iOS 7, itunes 11.1 for mac

Posted on Sep 20, 2013 8:04 AM

Reply
163 replies

Nov 12, 2013 12:25 PM in response to Calvdon

I also saw this message appear today while attempting to migrate from my older iphone to my new one. The new one had beeen provisioned by my company so it had an mdm client installed using a different apple id; I suspect this was causing the problem. As soon as I fully erased the new iphone and restored from my encrypted backup (which also transfers passwords), the process seems to proceed just fine.

Nov 13, 2013 6:15 AM in response to Calvdon

This is riduclous Apple really dropped the ball here.


This needs to be FIXED. I can't sync Safari bookmarks, only apps and music, don't understand why everything was FINE in OS6, I update thinking everything wil be better...and POOF nothing but this annoying problem syncing.


My Apps are not authorized? I only have ONE account.

But since I had to change my username to a NEW email ( why can't I use my ORIGINAL EMAIL???? Why the hassle??? ) to use icloud if this is causing the problem it's their fault.


I'm not deleting all my ****** Apps and reinstalling EVERYTHING from SCRATCH.


That's not an option. Why do we have to waste our time and energy?

They have more money than the USA, hire someone who knows what they're doing instead of ANNOYING YOUR CUSTOMERS with these syncing problems


I tried everything except deleting al the data on my phone which is not going to happen, Sync button gives me this problem every time.

Nov 14, 2013 7:18 AM in response to Anthony Delduca1

For those who are still struggling with this issue:


Assuming you have 50 apps on your iPhone, 48 of them were downloaded from 1 apple account, and 2 of them were downloaded from a different apple account (lets say this is not a frequently used account and you might have even forgotten that you ever used this account like me!), this is when iTunes gets pretty confused and repeatedly asks you to authorize. This is when you need to really remember that near-forgotten ID and authorize iTunes using that account.


As long as those 2 apps are still on your iPhone, I think iTunes needs that apple account.

This is the reason, restoring the whole phone seems to work for some people here. Because once those 2 troublesome apps are gone, ITunes is no longer wondering where those 2 apps got downloaded from and it stops asking you for authorization.


Hope this helps someone.

Dec 14, 2013 9:40 AM in response to vaddie

This happens when you use multiple id (email addresses) to download it. Same this happened to me.

Here's what can be done,

Sync you app to itunes first or if it is already in your itunes app folder select the app and get the info ( Cmd I). Itunes will show you the apple id used to download that app. Now all you got to do is sign in to itunes with that same apple id and sync it to your iphone/ipad. This will definitely solve your problem.

the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.