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the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

This happed to me just now, yesterday is still fine, but then it does not sync anymore just now. I've tried deauthorize and authorize again but DID not solve this problem.


User uploaded file


I am using:

iTunes 11.1 on

mid-2011 macbook air running OSX 10.8.5

&

iPhone 5 A1429 32G running iOS7

iPhone 5, iOS 7, itunes 11.1 for mac

Posted on Sep 20, 2013 8:04 AM

Reply
163 replies

Dec 12, 2015 8:07 AM in response to Calvdon

This is how I fixed this problem. I could not sync my iPad. When the problem began a couple of days ago, I got this alert message. After many attempts to fix it, following the suggestions here, the sync was simply cancelled with no reason given as reported in the thread shown here <Itunes keeps cancelling sync ???>.


None of the suggestions given in that thread solved the problem, either.


I finally followed the suggestion to restore my iPad. I connected to iTunes and did a restore to factory settings and then restored the iPad data from my backup, which is on my computer. I was then able to run sync without any issue.

Dec 26, 2015 11:15 AM in response to Calvdon

I had the exact same problem. It looks like some things work for some and other things work for others.

After hours/days/weeks with this problem, this is what ultimately worked for me.

Forgive me (experts) if I am dumbing this all down for people... but I could have used the "dumbed down version" a while ago. Hope this helps someone.


My Solution:

You have to authorize the computer with EVERY apple ID that is used on any of the devices that are being synced.

So for instance, if you have an apple ID that is used for mainly for the phone but then use an alternate apple ID for family share purchases, then you need to authorize the computer (while in the computer's iTunes app) for BOTH AppleIDs.


How you do this?

  1. Log into your iTunes app on your computer.
  2. Go to the menu bar.
  3. Select Store.
  4. Select Authorize this computer.
  5. Plug in the apple ID that is associated with purchase for the iTunes account.
  6. Then, do this exact same thing for any other the apple ID tassociated with your device. (To avoid accidental charges in iTunes, I just left he billing info blank on my alternate ID set up, so that nothing could be charged).


I have absolutely no idea why you need to do this, but it is what resolved this problem. Nothing else helped. But this did the trick for me.

Oct 4, 2016 7:55 AM in response to fuminthumin

This was exactly what I did to fix the issue.


I signed out of my main iTunes account and signed into the alternative one which has been used to download some apps, authorised this computer, and I could then sync.


Since signed out of the alternative and back into main, haven't tested syncing again, but expect it will work now as this computer is now authorised on the alternative account.

the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

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