Find my Friends doesn't work after IOS 7 update

We use find my friends for our entire family to monitor kids locations, etc. Since updating to IOS 7, one of the phones only shows it's location sporadically - otherwise says location not available.


Have verified location services are turned on, nothing is blocked, etc.


This phone was updated to IOS 7 over wifi (vs. through iTunes) - one other phone had some minor (unrelated) issues after updating over wifi that were resolved by doing a factory reset & updating from iTunes - wondering if that could be cause of the issue here as well. Anyone else encountering issues with FMF?

iPhone 5, iOS 7

Posted on Sep 20, 2013 9:15 AM

166 replies

Sep 30, 2013 8:34 PM in response to Community User

Possible Solution:

I too had the same problem many of you are having with Find Friends after installing iOS7. My wife could see my phone but I could not see hers. I called Apple Tech Support and they helped me fix the the problem.

1. Go to iOS7 Settings / General / Background App Refresher / make sure Find Friends is green.

2. Go to Find Friends / Me / Account / look at your Active Device list. Make sure you click on the one that says (This Device). Also make sure if there’s someone (Kids, friends, wife) on your Find Friends list that you cannot see, that they too check there account and click on (This Device). This worked for me and I hope it works for you.

Good Luck!!

Oct 1, 2013 1:44 PM in response to jt3381

Just upgraded to iOS7 and FMF throws a window up saying: Connect to iTunes to Use Push Notifications

"Find Friends" notifications may include alerts, sounds and icon badges. <OK>.


When it I hit OK the message keeps coming back. I've uninstalled and reinstalled, no difference. When the window is showing the screen is completely unresponsive, although I think the app is working underneath (you can't see anything, because the window is in the way!). Haven't seen this message in any of the posts, any ideas?

Oct 2, 2013 8:15 AM in response to Community User

Greetings all:


The behaviors you describe are baked in restrictions in the iOS 7 environment. It is unlikely they will change.


There is a 3rd party alternative available specifically for the iPhone running iOS 7 that provides you more info than just location. It can tell you if members of your group have force quit the app, as well as other app status issues, like whether Location Services / Background App Refresh are off or on.


It also provides frequent automatic updates with very little battery use, running in the background. Just search the App Store for 'Intelligent Location Sharing'.


Thanks.

Oct 5, 2013 6:31 AM in response to Community User

I was able to solve the original posted problem re Friends location not available. I figured out that it wasn't my phone but my Friends. To solve, get their phone, go to: settings, general, restrictions, type in their code, then scroll to location services, then activate, and in the list ensure Find Friends is activated. This then activates location services on their phone.

Also, their iMessage might also have been knocked off from ios7 update. To activate go to settings, messages and activate iMessage.

Good luck. G

Oct 8, 2013 12:39 AM in response to moiraf100

Finally.

Grabbed OH's phone as soon as he walked in last night.

I opened the app only to be told that location services needed to be turned on.

Now this hadn't happened previously.

Went in to settings/privacy/location services and scrolled down, and lo and behold FMF wasn't green.


I can now see OH is safe and sound at work.


I'm sure there weren't as many hoops to go through with iOs6.

I do know though that we both fiddled with settings to try to save on battery usage.


Also, you don't need the app to be open. As long as you are signed in.

If you go to the app you will see if you are signed in or not. (It will say 'signed in as .....')

You only need to actually open the app and sign in with your password to check where your friends are.

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Find my Friends doesn't work after IOS 7 update

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