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Find my Friends doesn't work after IOS 7 update

We use find my friends for our entire family to monitor kids locations, etc. Since updating to IOS 7, one of the phones only shows it's location sporadically - otherwise says location not available.


Have verified location services are turned on, nothing is blocked, etc.


This phone was updated to IOS 7 over wifi (vs. through iTunes) - one other phone had some minor (unrelated) issues after updating over wifi that were resolved by doing a factory reset & updating from iTunes - wondering if that could be cause of the issue here as well. Anyone else encountering issues with FMF?

iPhone 5, iOS 7

Posted on Sep 20, 2013 9:15 AM

166 replies

Sep 23, 2013 11:29 AM in response to Community User

Same here. I have my wife, 2 teenage children and my mother that I have set up on Find Friends. Counting mine that is 4 iPhone 5's and 1 iPhone 4. All are working except my son's iPhone 5. If the Find Friends is not open he does not show up, it constantly reads Location Unavailable. The minute he opens the app he starts displaying. They all worked perfect until the iOS7 upgrade. I have reset every setting imagninable and it's still not working. Here's hoping a solution comes soon!

Sep 23, 2013 2:52 PM in response to mlaster

We are having the same problem. Family of 5 and we all use this. This change is major headache because we all clear our running apps from time to time and keeping the app open on all 5 phones all the time is not going to be a easy thing to accomplish.


Additionally I found in the past that keeping the app running in the background seemed to run the battery down quicker so I would check it and close it out.


This needs to be fixed or the app becomes virtually useless for all practical purposes.

Sep 23, 2013 3:32 PM in response to Community User

Yes Apple - PLEASE put FMF back the way it was.

It makes no sense to have purposefully changed this critical part of the app's functionality for no apparent reason.

It is a VERY usefull way to keep track of the kids without having to text or call.

Certainly the software engineers realize that closing apps that are running in the multitask bar saves battery life?


Do all apps that use "Background Refresh" now have to be running in the multitask bar in order to refresh??

This was not the case in the previous version of FMF.


I love this app, but right now it's completely useless if it doesn't update locations when the app is closed.

Does anyone know of a good 3rd party app with this functionality that all of us parents now need back?


Thanks in advance for your response Apple!

Sep 24, 2013 10:42 AM in response to Community User

Ditto here! What was the original purpose of this app? Apple - We know the answer to this question. What we don't know is WHY DID YOU CHANGE IT??


We all seem to have generally the same need for the app. As it functions now the app is completely useless to ANYONE FOR ANY REASON.


I'm not sure how we need to contact Apple regarding this issue but I doubt they read these boards.


If someone know PLEASE POST IT HERE so that Apple can be properly notified and fix this VERY IMPORTANT ISSUE!!!

Find my Friends doesn't work after IOS 7 update

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