can't print to Canon MF430-4390, "May not have been able to get the printer information."

Question

can't print to Canon MF430-4390, "May not have been able to get the printer information."

Hi folks:

I've seen some related posts to this problem, and have tried them. Great, helpful advice, but I am still stuck.

I have a Canon MF4370dn printer. It is connected to my network via Ethernet, and it works fine with all my older Macs, all running 10.4.11 to 10.6.8.

I have a new Mac Mini running 10.8.4. I can't print to this Canon printer. I've downloaded the new drivers, removed the old drivers, and done just about all the things suggested in previous posts. I am stuck at this message:

"printed output may be incorrect because the printer information has not been acquired

Start Printer Utility to get the printer information"

When I try to get the printer information using Printer Utility, I get this message:

"May not have been able to get the printer information.

If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information."

Canon MF4360-4390(0B:8F:A7):

Status: Idle

Print Server: Local

Driver Version: 2.0

Default: Yes

Shared: No

URI: dnssd://Canon%20MF4360-4390(0B%3A8F%3AA7)._printer._tcp.local.

PPD: Canon MF4360-4390 UFRII LT (UK)

PPD File Version: 2.0

PostScript Version: (3010.000) 550

(3010.000) 651

CUPS Version: 1.6.2 (cups-327.6)

Scanning support: No

Printer Commands: AutoConfigure Clean PrintSelfTestPage

CUPS filters:

cupstomcdufr2:

Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2

Permissions: rwxr-xr-x

Version: 2.43

commandfilefilter:

Path: /Library/Printers/Canon/UFR2/Cores/commandfilefilter

Permissions: rwxr-xr-x

Fax support: No

Printer utility: /Library/Printers/Canon/UFR2/Utilities/Canon UFRII Printer Utility.app

Printer utility version: 2.43

PDEs:

FinishingPDE.plugin:

Sandbox compliant: Yes

Posted on Sep 20, 2013 10:05 AM

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Answer 1

Sep 20, 2013 10:09 AM in response to photoagent102

Whoops, somehow my post got posted before I was ready..

I will click the Printer Information button, and get the error message:

May not have been able to get the printer information.

If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information.

The printer works fine if I print to it using another Mac. I can't get past this error message in my Mac Mini running OS 10.8.4.

The Printer Information window does pop up showing a picture of the printer.

It says:

Canon MF4360-4390 UFRII LT (US)

Configuration:

Communication Method Unidirectional

Duplex United Available.

I can hit OK on that window, which takes me back to the previous window, but I can't "Save Settings" on that window (which has the printer Information button on it).

Thanks for any help.

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Answer 2

Sep 20, 2013 1:08 PM in response to photoagent102

I fixed the problem by doing a "reset the printer system"! Thanks to the poster who wrote:

I then tried Apple. What seemed to do the trick was to reset the printing system. (For others in the same boat, here is info on how to do this: http://support.apple.com/kb/ht1341?viewlocale=en_us&locale=en_us )

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