Previous 1 2 3 Next 60 Replies Latest reply: Sep 22, 2014 7:45 AM by reginami
KLasc Level 1 Level 1


Since installing iOS 7 on my iPhone 5 and iPad mini, I've noticed that my iWork documents have stopped syncing across devices (those 2 mentioned and my MacBook Pro). This applies to all three iWork applications. On iOS, documents say they are updating, and I get the blue progress bar within folders and on specific documents, but the update never goes through. On the Mac and in the iWork application's iCloud folder, updated or new documents just say "Waiting" with a little cloud picture-- this is what I usually get when I don't have internet access.


Furthermore, I cannot access my documents from the website. If I log in and attempt to navigate to one of the iWork for iCloud programs, I just get sent back out to the main menu screen and am asked to reenter my login info. I CAN access all other features of without issue (Mail, Notes, Reminders, etc.), so this isn't a total iCloud problem.


I have tried restarting all devices. I have also tried turning off iCloud document syncing on both iOS devices, letting the items get deleted, and then turning it back on... all to no avail (haven't tried this on my Mac because I don't want to lose all the docs I have created or updated since the problem started).Accor


According to Apple's System Status page, Documents in iCloud is running without issue. Is anyone else having this problem? And are there any other potential solutions that I haven't thought of?




Solved by Kento Ito on Sep 24, 2013 7:34 PM Solved

Unfortunalty, due to launch of iOS 7 and new iPhone, iCloud storage server suffered through massive failure. Because of the fact that each server needs to be fixed manually, the best solution at this point, according to Apple senior engineer I spoke with, is to sit tight, and wait. (even if it takes a week or so).

Reply by KLasc on Sep 25, 2013 10:36 AM Helpful

FYI to everyone still having this problem:


The Apple iWork team just sent me the email pasted below. So, at the least, they are aware of the problem. Hopefully it will be cleared up for everyone soon!




Hello there,


     We have heard about your issue from the discussion thread below:


Please note that Apple is aware of the issue and we are investigating this at the moment. 


Thank you,

The iWork Team


All replies

  • amsg Level 1 Level 1

    I have the same problem after installing iOS 7 on my iPad 3 and iPhone 5. I can open, create and save documents in iCloud on my Mac. However, they don't update on my iPad and iPhone just as you described. Apple had no clue how to solve the problem.


    Eugene Rooke

  • Rod Jaros Level 1 Level 1

    Same problem here, except that I can't even access my Pages docs from my MacBook Pro.  When I edit a doc on my iPad and move on, the little up-arrow appears in the icon, but no progress bar shows up.  The changes don't proceed to iCloud.  Tech support says"glitch."  No suggestions as to a fix.  Glad to hear I'm not the only one.  I've returned to the iTunes process for saving my docs to my computer.  I can't remember when I've upgraded an operating system that didn't pose serious problems with programs.  Which is why on my Mac I'm still running Lion.  Probably why iWorks for iOS is still a beta program???

  • Ahorton1 Level 1 Level 1

    Ya, I spent 2 hours on the phone with Apple. Now I'm scrambling trying to backup all my iWork files In the case that this gets worse.

  • Kevin Shain Level 2 Level 2

    I don't believe this is an ios7 upgrade issue. It is a problem on our accounts that apple needs to get fixed ASAP. It really is unacceptable for this much downtime. I called Thursday and got it escalated to engineering but still no go.

  • Hugoniot Level 1 Level 1

    This is definitely not an iOS7 problem.  I have the exact same problem with my iPhone and iPad mini (both running iOS6), my iPad 2 (problem occured with iOS6, and still occures with iOS7), my Macbook air, and iCloud. The last time that I know the documents synced properly was 9/16, which was right before iOS7 was released.


    Sounds like I will be giving Apple a call so that they are awair that several of us have this problem.  I totally depend on iWork where I work, so this has been very difficult!

  • Kento Ito Level 1 Level 1

    I just starting having issue with this tonight. I have two iCloud account, and the primary iCloud account is refusing to let me into iWork for iCloud. The other account I have does let me into iWorks for iCloud. So it's defintley not iOS 7 issue, but it's something related to iCloud, or iTunes server meltdown.

  • Bryce Lowrance Level 1 Level 1

    Same problem here. I get various combinations of iWork documents on my iPhone, iPad, and 2 iMacs. I thought it was ios7 upgrade because it happened about that time, but it didn't affect other synchs. Just iWork


    Could it be related to the beta versions in the new icloud. I can't get those to work,at all.

  • amsg Level 1 Level 1

    The iWorks – iCloud sync under iOS 7 just started working for me now on my iPhone and iPad.  On my Mac Mini, I backed up my mobile documents folder into three separate locations. On my iPhone in Settings-Pages, I turned off use iCloud and then turned it back on. iCloud then tried to sync 294 documents, but it was still frozen. I did not try this on my iPad. Now, without me doing anything both my iPhone and iPad started syncing Pages documents under iOS7. Looks like they fixed it. However, I will still keep my mobile documents folder backed up on my Mac Mini.


    Eugene Rooke

  • amsg Level 1 Level 1

    I note that I still cannot use Safari on my iPad to access the web version of Apple suggested last week that I try this to see if I could see my iWorks documents in iCloud. Not a good solution if you cannot use Safari on your iPad to access


    Eugene Rooke

  • Hugoniot Level 1 Level 1

    That is great things are starting to work for you, #amsg.  I still haven't had any luck.  I have logged out of iCloud on my phone, but that didn't do anything.  I also deleted Numbers and reinstalled it.  All that did was remove all my documents except for the ones that were waiting to upload.  I hope to find time to call Apple tomorrow.

  • KLasc Level 1 Level 1

    Yes, the problem appears to have been fixed. Documents have now updated across all devices and I can once again access all three programs through the icloud website.


    (in response to previous comment, note that you have never been able to access from an iPad or iPhone. someone was mistaken if they gave that as advice)

  • CR500 Level 1 Level 1

    I have been having the same issues with my iOS versions of Pages, Keynote and Numbers. they are not syncing to iCloud... I have tried restoring each device as a "new" device and reinstalling the iOS versions of iWork. they'll pull down my already stored cloud copies of my documents but none of the new stuff since iOS 7 will upload to the cloud... they're showing the icon that they're pending upload (little up arrow in the upper right corner of the document).


    I tried going to from a computer browser (safari on PC, chrome, IE, firefox) and icloud will force log me off if I try clicking on Pages, Keynote or Numbers.


    I have the newest retina iPad and and iPhone 4 that I'm having issues on (ordered a 5s, and planning on buying a MBP soon... so don't give me a hard time )


    is anyone else having this problem still?


    thank you!

  • FreyLau Level 1 Level 1

    I have the same problem.from 20/09,I tried many ways but never works

    what can I do????

  • iKimsam Level 1 Level 1

    Yes, I have the same problem with you! It makes me very worry!

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