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Upgraded to iTunes 11.1 and lost Home Sharing connectivity....

I have a Windows 7 computer with iTunes. I also have two Apple TV's, one 2nd gen and one 3rd gen. While using iTunes 11.05 and previous verisons both ATV's worked flawlessly with my iTunes library. I have come to enjoy home sharing and have many movies and shows collected in my library that I share with the ATV's.

I upgraded my phones to IOS7 and subsequently upgraded to iTunes 11.1. Once I upgraded to iTunes 11.1, I lost the ability to connect my ATV's to my iTunes library. Interestingly enough, I can see all of the devices from the Airplay icons. On the Windows computer I can see both ATV's when I select the Airplay icon. On the ATV's I can see each ATV when I select AirPlay under the options menu. From the ATV's I can access the Internet just fine and stream content from YouTube, etc.

I have rebooted all of the devices including my router many times in different order with no luck.

I have tried disconnecting the home share and re-connecting it with no luck.

I have reset one ATV to factory default and re-configured to my home share with no luck.

I uninstalled iTunes and all of the supporting apps on my Windows 7 computer and re-installed with no luck.

I went through all of this with an Apple Support representative last night and he ended the call by saying I should wait for ATV update. So until then I guess I have to wait on Apple. I was kind of surprised he did not elevate my issue to another engineer or something.

Any thoughts that can help is appreciated.

Thanks,

Kevin

PS -

Is Home Sharing enabled in the ATV's? Yes

Are the ATV's and the computer on the same network? Yes

Are all the devices using the same Apple ID? Yes

Have the ATV's, computers, and router been rebooted? Yes

AppleTV 2, Windows 7

Posted on Sep 20, 2013 10:33 AM

56 replies

Oct 26, 2013 10:31 AM in response to Kd2735

I have the same, home sharing missing, problem after updating Win 7 64bit iTunes to 11.1.1. In my case XP mode or disabling IPv6 did not work. I also updated iTunes to the latest 11.1.2 but it had no effect and home sharing is still not working. This is really frustrating..

Oct 26, 2013 9:01 PM in response to mr_maikol

My iTunes home sharing came and gone often. Tried many tricks but one worked great. It is the ipv6. Disable it and restart iTunes.. It works instantly.

D-Fam4

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Oct 27, 2013 6:39 PM in response to Kd2735

+1 for disabling IPV6. Just like chrisw.ocean says, it works instantly!

Oct 28, 2013 2:54 AM in response to Kd2735

The good news is that disabling IPV6 allows me to use Homesharing on my ATV.

The bad news is that IPV6 is necessary in order to use Homesharing among Windows 7 PCs.😐

And I want to use them both.

Comments please?

Oct 28, 2013 2:57 AM in response to Kd2735

Oops - I meant to write The bad news is that IPV6 is necessary in order to use Homegroup among Windows 7 PCs.😐

Oct 28, 2013 3:24 AM in response to Vaughanm21

I think you're stuffed. Everything I read about home group says that ipv6 has to be enabled. I suppose you could try Apple and log a fault and see if they can get it fixed. But seeing they only release upgrades to iTunes every few months I don't like your chances.

Oct 28, 2013 3:42 AM in response to TheOriginalJazman

Unfortunately I think you're right - dammit! 😢

Nov 1, 2013 5:01 PM in response to Kd2735

IPV6 was the issue for me too! Thanks everyone!

Nov 8, 2013 12:12 PM in response to mr_maikol

I updated iTunes again to 11.1.3 but it did not solve the problem. I also updated my iPad to ios7 and Remote software to the latest version but Home Sharing is still not working.

Nov 8, 2013 5:31 PM in response to mr_maikol

Hi, I have updated to the latest Itunes and IOS 7 on all my devices, but it still looks like you need to turn off IPV6 to get Home Sharing to work.

I have 4 Apple TVs (2xATV2 Jail broken with Firecore, 1xATV2 not jailbroken and 1xATV3 not jailbroken) all working with Home sharing, but IPV6 must be off.

Homegroup on Windows 7 PC and Laptop as well as 2 other network computers is working with IPV6 off. Just make sure that they are all on the same network. as the ATV.

Dec 15, 2013 1:46 PM in response to mr_maikol

Hmm, suddenly Home Sharing started to work on yesterday. iPad music, movie and remote software can find the iTunes library now. This is strange behaviour. Only thing that has changed is that Apple finally started iTunes Match in my country and settings can now be seen in iTunes. That should not have any effect on Home Sharing..

Upgraded to iTunes 11.1 and lost Home Sharing connectivity....