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erostro Author

Level 1

2 points

iPhone 5 with iOS 7 randomly shuts off

Are any of you aware of iOS 7 randomly shutting down iPhones? Ever since I upgraded 2 day ago it has shut down at least 3 times. The battery was at about 18%, 20%, and 36% when it shut down. I don't believe it’s a bug with the battery percentage because it started back up as soon as hit the power button. Also, it is not due to overheating or anything else wrong with the environment. Nothing in the environment has changed except that I updated to iOS 7. Let me know if this occurs to anyone else and if there are any solutions pending?

iPhone 5, iOS 7

Posted on Sep 20, 2013 11:46 AM

391 replies

Oct 8, 2013 8:52 AM in response to stewart g.

I did already try, but after a while, the problem came back, so its not a solution :-(

Oct 8, 2013 2:37 PM in response to ivanvanbeek

Yes, you're right. All that seemed to stop it finally was my leaving it alone for a while.

yyj_jay

Level 1

6 points

Oct 8, 2013 2:51 PM in response to erostro

Same issue here - iPhone 5, now convieniently 4 days out of its one year factory warranty. Sounds like a FW or SW issue adn I will try the DFU mentioned on page one in this thread. Hopfully that will help. Device was working perfectly up to now, and only started happening about a week ago (updates to iOS 7 the day it was released).

phillyry

Level 1

14 points

Oct 8, 2013 5:33 PM in response to seizethedayMAC

You should give feedback to Apple here:

http://www.apple.com/feedback/iphone.html

Writing on this forum is just for people to help other members of the community.

RandyCA

Level 1

0 points

Oct 8, 2013 6:33 PM in response to yyj_jay

At first it looks like a battery problem, maybe its a software one. I already try the restore mi iphone 5 using DFU mode, but same still happens, so that was not the solution for me. There's a lot of people with the same problem, i hope apple fix this problem because im getting crazy.

Another problem happens when im charging the phone, the charge level pass from 60% to 100% (for example). This is happening with you too??

nfred

Level 1

0 points

Oct 9, 2013 12:02 PM in response to erostro

I've having a similar issue. I have both a 5 and 5S. Had my 5 for over a year without a single problem. Now, on iOS7, I'm having random shut down issues. It doesn't matter what the charge level is, the phone will shutdown, and then display a dead battery and tell me to plug it in. If I plug it in, or wait about 5 min, the phone will restart and the charge level will return to whatever it was. I had it die with a battery life of over 95%

The 5S is having the same problem, but more frequently. I've emailed iPhone support about the problem. Hopefully they can address the issue and make a patch. It's pretty bad that the phones are just shutting off.

Oct 9, 2013 1:26 PM in response to erostro

I have sent in a bug report, i call everyone to do the same. Here again the page (thank you Phillyry): http://www.apple.com/feedback/iphone.html

Oct 9, 2013 1:45 PM in response to erostro

Try setting it up as a New iPhone not restoring from a backup then put all your data back on the phone. yes u will have to do all your settings again. I had many issues with my 5S and iPad mini but once i set them both up as new devices I have yet to have 1 issue with either device.

RandyCA

Level 1

0 points

Oct 10, 2013 6:21 AM in response to joshua274

Well i change de iphone 5 battery with a new one and now the problem is solved. I have this iphone for almost 1 year, but new 5C and 5S present the same issue. For now that's the fix.

Oct 11, 2013 2:17 AM in response to RandyCA

Hi everyone. I also tried replacing my battery and it solved the problem.

The screwdrivers are cheap on eBay, and there are plenty tutorials on YouTube.

New battery was about £12.00

I hope this helps

Best regards

Stu

RandyCA

Level 1

0 points

Oct 11, 2013 6:21 AM in response to stewartcattanach

Hi stewartcattanachhow long did you use your iphone?, because for me a year of use it's pretty poor. Before i got the iphone 5, a was using an iphone 4 for two years and never got any problem with it. For me its rare that this fail is produced by a defective battery, people with new iphones got the same problem.

Cheers!

Oct 11, 2013 7:31 PM in response to erostro

My Iphone 5 is shutting off to. It will hit 20% and will not turn back on unless I plug it in. The other day I plugged it in and it immediately was at 70%. It is doing it whenever it wants to. VERY FRUSTRATING. Started doing this when I upgraded to IOS 7.

Oct 13, 2013 11:00 AM in response to erostro

Hi,

I just sent a bug report, too; probably we should do it all so that Apple can take this issue as top priority to solve. I also gave the link to this discussion so that they can see how many people are having the same problem. I hope this problem is solved soon, since this started to happen like almost everyday for the last couple of weeks ruining my days in many sense.

The bug report link once again: http://www.apple.com/feedback/iphone.html

Best

Oct 13, 2013 6:35 PM in response to erostro

Just chiming in to say I'm having the same problem. VERY frustrating especially because I use my phone as my alarm and it's made me late multiple times now. My phone resets every 2 minutes and I can't do **** with it. I have an iPhone5 with the newest update and this only started since I updated.

tyuiopas

Level 1

0 points

Oct 14, 2013 5:21 AM in response to erostro

I'm also having this issue with my iphone 4. Tried the DFU, set it up as a new phone - didn't help. I managed to downgrade to iOS 6.1.3, tried with and without backup (set up as new phone) - but the problem remains. The phone keeps shutting off 10+ times a day. Its totally unusable.

Hope sending a feedback to Apple will help.

iPhone 5 with iOS 7 randomly shuts off