iPhone 5 with iOS 7 randomly shuts off

Are any of you aware of iOS 7 randomly shutting down iPhones? Ever since I upgraded 2 day ago it has shut down at least 3 times. The battery was at about 18%, 20%, and 36% when it shut down. I don't believe it’s a bug with the battery percentage because it started back up as soon as hit the power button. Also, it is not due to overheating or anything else wrong with the environment. Nothing in the environment has changed except that I updated to iOS 7. Let me know if this occurs to anyone else and if there are any solutions pending?

iPhone 5, iOS 7

Posted on Sep 20, 2013 11:46 AM

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391 replies

Oct 31, 2013 9:04 AM in response to tyuiopas

Yes I totally agree I had the samsung note 2 before I got my iPhone 5 the one and only reason I sold it and bought this one was it was just to big in my pocket. My wife still has hers and loves it. I'm going to sell my iPhone and get the new galaxy S.


I actually did manage to get my phone fixed when I restored my iPhone from the last sink.

But the battery still ***** bad with the new ios7 update.

I mean my gosh my battery life was better on my 4 by far.

Oct 31, 2013 9:05 AM in response to erostro

iphone5 - six months old, 7 days of Powering off Randomly, getting the battery symbol, plugging power back on and random power level between 20% to 70%, Called O2 my phone provider they talked to apple who have never heard of this issue - wow, I am on ver 7.03, (happened since 7). apple wanted my phone for 5 days. blah blah blah



I popped down to an apple store (walk in) no appointment. waited 3 mins to be seen by their roving trouble-shooter.

Connected to Apple wifi

trouble-shooter connected to my iphone5 via her ipad

Ran diagnostics

showed battery was the issue (red zone on the chart on the ipad)

replaced battery in 10 mins

working perfectly for 2 days now

Oct 31, 2013 3:59 PM in response to erostro

So I've had this issue for a while


Went to Apple store abs they checked it's not the battery and straight away gave me a replacement phone. I suggest you book a reservation online at your nearest apple store and get them to look at it. I've had this issue since iOS 7 update. 3 updates later it was still happening. You will go crazy waiting for a big fix thru apple. Get a new phone. They will replace it

Nov 2, 2013 1:25 PM in response to erostro

I'm having the same problem. I'll have around 40% and then I'll pull up something, a webpage, a game, or youtube, and boom....down to 1%. Then it shuts off. And then as soon as I plug it in it has 39% battery. What gives?!!! I'm posting to apple support now. But I'm chiming in with my frustration. I just disabled bold text and app refresh. I'll keep you posted.

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iPhone 5 with iOS 7 randomly shuts off

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