iPhone 5 with iOS 7 randomly shuts off

If it is a battery problem, it will be an Apple problem to solve by i.e. a callback. Ridiculous, the iPhone is just over one year old.... (But disappeared from my coverage status).

I had this problem. The issue is with the "Background App Refresh" specifically the Weather app. To fix this issue go to :

Settings>General>Background App Refresh, and turn off the Weather.

Apple get your act together and fix this already!!!

I have this issue and have the brackground app refresh OFF, so it has to be something else.

Yesterday my phone shut off at about 40% then after I hard start it. My phone did it again around 30% so I restart it again after waiting 3-5 mins then every time after that when I picked up my phone and unlocked the screen it kept doing it until I plugged it into the charger.

And that all happened even with the newest update ios7.0.3

So last night I restored my phone from a backing up. So far it hasn't happened again... Fingers crossed lol

I have had the same problem - has shut down at about 20% and when you plug it in, it the battery indicator shows it is charging and then it comes back on.

ok, not trying to be mean, but i think we need to stop talking about battery life... because the issue of the phone shutting down randomly happens to me even when im over 90%+ battery life.

it shuts down randomly, and apple needs to provide us with some suggestions.

....and we wait to see if iOS7.0.3 has resolved the issues.

After it shut down 3 times today (at 20% at 12% and 7%) i had it with that stupid iPhone. Went to a repair shop, let them replace the battery and now i will let it drain down to see what happens.

I will let you know. I hope that was the cause (fingers crossed).

ivan

Alrighty, I am going to the Apple Store AGAIN tomorrow to see about getting this ****** phone fixed.

And I can prove (at least for my iPhone) it has nothing to do with background refresh OR battery life.

Background refresh has been off. Always has been. My battery has ranged from 25% to 100%, both plugged into a power source and running on the battery.

This piece of **** has rebooted itself 100+ times since Monday. Monday alone, I had it reboot something like 30 times in the span of 45 minutes. The reboots range from a 2 second Apple logo to a full restart which takes much, much longer. Every morning when I wake up, my phone has apparently frozen mid reboot as the screen is black and the phone won't respond until I do a hard reset. Occasionally when I get a reboot, the top or bottom half of the screen will turn blue, green, or red. The phone occasionally locks up and won't respond to anything for 5+ seconds then it carries on like nothing happened. There is literally no rhyme or reason to these reboots. It will happen when it is just sitting next to me doing nothing, when I am checking email, when I am browsing the internet, when I am staring at the home screen, when I am in settings, when I am running apps, when I am playing games. It doesn't matter what the battery level is, it doesn't matter if it is plugged in or not. It is unaffected by WiFi connectivity. It has nothing to do with my data on this phone was set up like new and not restored from iCloud.

I am sick and tired of this. I won't be leaving the Apple Store tomorrow until I can get a promise that this **** will stop when I walk out of there.

Oh, and iOS 7.0.3 didn't do anything to help this.

Same here, i had background refresh (and all other things) switched off. You do not wanne know how many time i clean installed it, did a hard restart, put working backups on it.

I can tell you, i have two iphones5 (1 black 1 white). The black one is working like it should but the white one i used a lot longer (differs about a year). So i think some series of the battery are faulty (and they do not wanne recall millions and millions of phones - like nokia once had to).

There is a button in 'general' which give diagnostic files (settings-general-info-diagnose and usage-diagnose and usage).

Let them replace your battery in the first place :-)

I just looked at that diagnostic data list. There are a TON of ResetCounter, LastestCrash, panic.plist files in there. I assume these are all related to reboots. At least there is proof this phone is trash.

Strange thing is, i put back a backup and the backup appearantly places these files back also. There are indeed lists full of activities at mine (before battery was replaced).

I think its a good archive to proof you're not lying and have a case!

Ivan

After the Apple Store Genius failed me again with a factory reset and start as a new phone, a higher up in Apple support is having me run the phone for. 24 hours without using any of my account data from iCloud (my phone is pretty useless at this stage). In the 7 hours I've been off the phone, it has rebooted twice. Safe to say Apple can take their "your user data is corrupt" explanation and shove it.

It is my second day now with a new battery, i now let it drain completely each time. Unbelievable how many hours it can work again (more than one day - even when i use it :-)

I hope it stays this way and i certainly hope it has something to do with the battery so i did not replace it for nothing.

The only thing i switched off is automatic apps update but thats because i like to see whats happening on my phone.

Ivanvanbeek where did you buy your battery? Seems there are a lot of knockoffs out there.

Both my phone and my wife's only started shutting off after iOS 7. Taking off the background app refresh seems to have helped. In order to try and fix this I'd also leave the phone for a few minutes and reboot it, sometimes it would stay on and other times it would shut it's self off again. Now at least it's shutting itself off under 10%.

I'm not sure what the issue is. We let our phones fund down to zero at least once a month, but only after the update did our phones start acting up. Our battery life has also been very good.

Just plain strange.

Indeed i think something in ios7 triggered it. My battery cycles was around 290. App refresh was switched off (always have been switched off at my iPhone - so that was not the problem with me). I let it replace in Rotterdam where i live in the iphonekliniek.nl they replaced it with an original one (10 minutes work).

But it stays strange, but i think it has something to do with the battery cycles (and probably software). But at some points it switched it self of three times behind. And a phone should work not matter what, and i didnt want my phone to run my life (it should be the other way around). :-)

Ivan