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All replies
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Helpful answers
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Sep 20, 2013 12:33 PM in response to marlitby Axeman1020,The procedure is different depending on the generation of Apple TV you have.
Read this:
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Sep 20, 2013 12:39 PM in response to Axeman1020by marlit,Thanks,
However I followed that before and the device doesn't show in iTunes at all
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Sep 20, 2013 12:40 PM in response to marlitby Axeman1020,Do you have a generation ATV do you have?
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Sep 20, 2013 12:47 PM in response to marlitby Axeman1020,It can be tricky.
It may be helpful to show the iTunes Side Bar before starting.
- Close iTunes
- Unplug the power from ATV (not from the wall but the back of the ATV)
- Insert Micro-USB and then connect to computer. After it is plugged into the copmputer, plug the power cable to the ATV then to the wall
- Then open iTunes
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Sep 20, 2013 12:50 PM in response to Axeman1020by marlit,how do I get that sidebar? I've been looking in Preferences but I don't see an option
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Sep 20, 2013 1:02 PM in response to Axeman1020by marlit,Thanks very much. I followed everything you said, made sure I didn't plug the power in until I'd connected the USB cable, plugged the power in, the Mac made the USB connected sound and then I opened iTunes. It is still not there. I've got a feeling this will be a long trip to the Apple Store
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Sep 20, 2013 1:05 PM in response to marlitby Axeman1020,Are you giving it enough time to show on the Side Bar?
Do you have iTunes 11.1 installed?
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Sep 20, 2013 1:06 PM in response to Axeman1020by marlit,I have 11.1 installed and I've had it plugged in for about 3 or 4 mins now. I would have thought that was long enough?
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Sep 20, 2013 1:08 PM in response to marlitby Axeman1020,Here is the support article for Apple TV not recognized by iTunes.
The top part doesn't apply but go to the second section.
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Sep 20, 2013 1:11 PM in response to Axeman1020by DCJamie,The problem there is where it tells the user to "Choose iTunes > Preferences (Mac) or Edit > Preferences (Windows), click Apple TV, and make sure "Look for Apple TVs" is selected."
I'm having the same problem as the thread-starter, and iTunes doesn't haev ATV under preferences...at least not for me.