iTV upgrade issue

There is no such thing as an iTV.

When you're ready for some help, describe the issue with the actual real-life product.

Update went badly for you.

You need a USB to micro USB cable to restore AppleTV.

Apple do not supply one with AppleTV though I think they should. You may have one for a small USB powered device of one kind or another that would be suitable. If not buy one or take AppleTV to an Apple Store for them to fix.

Instructions for restore:

http://support.apple.com/kb/HT4367

Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3.

Have same problem updated my apple TV Now i lost my airplay and all it shows on the tv is to plug an itunes cable in witch i do not have and the white light on apple tv box is not on????????????????? This is a 3rd Gen.

Rick67Dom wrote:

Now i lost my airplay and all it shows on the tv is to plug an itunes cable

The device is in recovery mode.

Follow the suggestion on the screen and the suggestions made in this thread and restore the ATV.

<Edited By Host>

And if the Restore is not working from my IMAC? tried 4 times, tried 3 different cables...get error message each time..

Try from a different computer or take to the local Apple store for evaluation.

Same happens to me, after update my apple tv 3rd generation, recovery doesn't work error 1611 appears.

"Update went badly for you.

You need a USB to micro USB cable to restore AppleTV.

Apple do not supply one with AppleTV though I think they should. You may have one for a small USB powered device of one kind or another that would be suitable. If not buy one or take AppleTV to an Apple Store for them to fix.

Instructions for restore:

http://support.apple.com/kb/HT4367

Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3."

This post, and the author of it, sets a great example to others. It is helpful, constructive, and is not demeaning or rude to the OP.

Error 1611

This error typically occurs when security software interferes with the restore and update process. Follow the steps to troubleshoot security software to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.

I clicked on "Restore Apple TV..." which told me it would download and install the new version update. I went for it, but then it got stucked at "Preparing Apple TV for restore..." and after a couple of minutes I got this "Unknown error (1611)", which didn't explain anything, and I can't use my ATV now.

Thanks for your email.

On restoring the appletv from my computer it restored to 6.0 unfortunately.

However I have found a link to a site with previous firmware versions for download.

I see my post has been deleted from the communities web site and I received an arrogant sounding email from apple warning me to keep within their guidelines! What cheek!

They have forgotten that they are sellers and I am a buyer. In the capitalist system the seller meets the demands of the marketplace, not the other way round.

Anyway thanks for your help.

You're welcome. Glad it made it through before it was "1984'd" - now there's irony!

Whole threads are being deleted, left right and centre, and there is still no official statement about the 6.0 update. It really harms the relationship and future loyalty.

Since I reverted - officially via iTunes - to 5.3, all the playlists are now back, and normality has been restored. I haven't purchased anything via our ATVs so I didn't suffer loss of Purchases. The contrast between the two OSes reveals deep problems that haven't been widely reported. I hope they get it all sorted soon and loyal customers get some restored faith.

Advice for us all? Don't update straightaway.

I am having the same problem - upgrade on AppleTV lead me to get it connected to iTunes on TV screen.

When connecting ATV3 through micro-usb to Windows7 computer with iTunes 11, & then connecting the power supply - the iTunes does not detect the ATV - I tried connecting my previously sync-ed iPhone and the iTunes recognizes it, also the iTunes can show me all the iTunes Store. Already restarted the computer 2 times, and ATV few times.

Wondering how do I make my ATV get detected on iTunes, with ATV logo where I can click on "Restore"

Will appreciate any suggestion.

When it is connected via your microUSB cable to your computer with iTunes running, press the Menu and the Down buttons simultaneously until the light flashes on the ATV - this will put the ATV in DFU mode and will appear in iTunes - then go for a Restore.

Thanks for the response ChrisRR!

Couldnt put into DFU mode - tried few times, iTunes did not detect with the Menu+Down button. Also tried to do a sequence with Menu+Play after the Menu+Down.

Any other suggestion to try?