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iPhone 5s blue screen reboot

My iphone 5S ( iOS 7 , 32gb) screen turns blue and reboots when I exit the Numbers app made by Apple . Other people seem to be having this problem as we'll . I've attached a link. http://forums.macrumors.com/showthread.php?t=1642320


When I open numbers and a spreed sheet I made then exit the app it does it . Anyone have any kind of idea ?

iPhone 5s, iOS 7

Posted on Sep 22, 2013 12:39 AM

Reply
30 replies

Oct 19, 2013 8:44 AM in response to Muhannad Al-Khurafi

I signed into iCloud from my iMac and downloaded the documents. I also took the opportunity to place them in backup folders on my HD.

I then deleted all the Keynote, Numbers (including the Excel files) and Pages documents from iCloud.

The iWork (and Excel) documents that were downloaded to my iMac (from iCloud) were then dragged back to the relevant iWork Apps on iCloud.

It all seems to work now. No blue screen if changing from say Numbers to the Calendar and back. I've since restarted my iPhone 5s (as visual voicemail wasn't available this morning... ) and it still works. Documents changed on the iPhone 5s or the iPad 2 (both running iOS7) upload to iCloud and each device is updated correctly.

Oct 23, 2013 6:55 AM in response to Michael Spence

My new 5s (16GB) is having the same issues. Here are some details oh age noted:


- Pages and Numbers are both at fault on my phone.

- The issue can be reproduced IMMEDIATELY after rebooting by double clicking the home button or clicking it once

- The issue was not resolved in the update of the iWork suite

- The issue involves previous iCloud documents as well as new ones (created after most recent update)

- Blue screen also randomly occurs after returning to the home screen from Launch Center. I haven't figured out what trips the switch in this situation though.

- This is a 5s-only issue suggesting a hardware problem and not software.


I too use the iWork suite for business and have no alternative to my iphone aside from my computer. Any update from apple would be appreciated but I'm sure the issue is being looked into as we speak.

Oct 23, 2013 7:43 AM in response to Bonenfant

Since I followed the procedure as detailed on my earlier post, the iWork Apps have worked perfectly.


You do (did... as the Apps have been replaced with newer versions) need to download the documents from iCloud, delete the existing documents in the Cloud then upload the documents to iCloud again before opening them on the iPhone/iPad.


I've just updated the iWorks apps for OS7 and OS X and I think that these updates will include a fix. Once you've opened a document with the newer versions of the iWorks Apps, the documents can't be opened with the older version of iWork.

Nov 10, 2013 4:16 PM in response to mease87

I get the same thing in Keynotes and when I try and mutli-task. It started 3 days after I got the 5s from AT&T. They wouldnt take the phone back without charging me a restocking fee... I was blown away. They sent me to Apple and apple wants to charge me a fee to mail it to them. This is rediculous. My 4s work just perfecly, didnt have any problems with it. We are in the middle of the Fall of Rome. AT&T are crooks and Apple is starting to look like the Co-Defendents.

Dec 12, 2013 11:00 PM in response to mease87

My phone does the reboot when I use different applications. It reboots every time when I start Skype video call, sometimes when I use Safary!

It looks like the phone is overheating or overloaded!!!

Really disappointing !!!!

Apple please do something !!!!

You will lose many customers because of this issue!!!

Has anyone heard about official reply from Apple?

Or they has ignore the issue!!!???

Dec 16, 2013 6:01 PM in response to mease87

I the same blue screen today for the first time, its a 16gb 5S.


It happened when i asked siri "take me home" and as soon as it launched the app maps, the phone showed a blue screen and then rebooted.


Although it was the first time i saw the blue screen, it was not the first tome my 5S rebooted, it usually happens when i press the home and keep the toe on it (not pressing it) to unlock the phone via touch ID.


I'm pretty sure there is something wrong with touch ID that is causing these crashes

Jan 9, 2014 4:53 AM in response to mease87

So, I got my Iphone 5s just a week ago tops and yesterday on the bus it reboots. I figured low battery but it worked after just fine. Then it does it again but this time just continues to reboot and THE GOOD PART finally went black and now it wont charge, turn on, or anything. SO...HURRAY Iphone 5s and Apple, you done goofed.

Feb 16, 2014 9:15 PM in response to mease87

Same, new 64gb iPhone 5s blue screening then restarting. Once it restarts it goes right to the blue screen and restarts again. It'll happen for about ten minutes, looping from the apple logo to the blue screen. It started after using the Skype app. It never did it before I used the app, now it'll do it once or twice a day. I'm thoroughly disappointed. Please update iOS7 to fix this soon. I'm worried next time it will completely break my phone.

iPhone 5s blue screen reboot

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