iOS 7 wifi "unable to join the network"

I have an iPhone 5 that I upgraded to iOS 7 on 9/18/13. My phone and wifi connections worked fine until this morning 9/21.


Now when I have tried connecting to 2 different wifi networks, my phone is giving me the message "unable to join the network." I don't know why this is happening, has anyone else had this issue?


Wifi has worked the past few days since I completed the update to iOS 7. It has shown as connected a few times today, but no data will load when this happens. I am hesitant to restore the entire phone unless I am sure it will fix the issue.


Any help or suggestions are appreciated!

iPhone 5, iOS 7

Posted on Sep 22, 2013 1:34 PM

Reply
279 replies

Nov 7, 2013 2:34 PM in response to dstark91

To all of you suggesting that we should reboot Routers: I did NOT BUY AN IPHONE to just stay at home where I have access to my router, I bought it to be able to connect to wifi at work, at a bar, public hotspot or wherever it is available, and guess what? I DO NOT HAVE ACCESS TO THOSE ROUTERS


I CAN NOT JOIN WIFI NETWORKS; THIS IN UNACCEPTABLE APPLE

Nov 9, 2013 3:07 AM in response to dstark91

IGNORE PREVIOUS POSTS AS THIS WILL STUFF UP YOUR PHONE SETTINGS.

Find out your routers IP address (usually a quick google search will help- brand name of your modems IP address) Mine is Belkin so 192.168.2.1 which will bring up your router settings. Wireless > Security > Security mode should be WPA/WPA2-Personal (PSK) and here's the trick.. AUTHENTICATION needs to be WPA2-PSK! Save and then try connecting to WiFi :)


Type in router IP into address bar

Select Wireless tab

Select Security tab

Security Mode > WPA/WPA2-Personal (PSK)

Authentication > WPA2-PSK

Apply Changes


Try connecting again.


Hope this helps!!

Nov 16, 2013 4:42 PM in response to iluvlabbies

Device I had the issue with was Iphone 4 & 4S after the ios7 update.


Problem: I had "unable to connect to my WiFi"


After trying everything listed below I have found a temp solution and want to explain as clear as possible until APPLE releases a new update (HOPEFULLY VERY SOON)


1. Reset router (did nothing)

2. Reset network on my Iphone 4S (did nothing)

3. Cooled my phone down in the freezer in a zip lock bag (did nothing except make my phone really cold)

4. Removed password from my network as a temp (did nothing)

5. updated to iOS 7.0.4 ( did nothing)

6. Changing security WEP/WEP2 and so on in my router settings (nothing)

7. Airplane mode On then reset then turn it off and try and connect (did nothing)

8. Tried changing HTTP proxy settings to Auto (did nothing)


SOLVED:

I may of missed a few steps (above" as I have tried everything and may have forgotten a few due to frustration. Until "iLuviabbies" suggested to change the "CHANNEL" and after looking up a few devices it seems a lot have a factory setting of "AUTO" my router is a DLINK and it is called "CHANNEL WIDTH" and you can have the CHANNEL WIDTH set to 20mHz or 20/40/60 which on my router is (AUTO). I have changed it from "AUTO" to 20mHz and saved settings. Gone back to my phone and BOOM! Phone connected.


I am sure there is many routers with different MHz settings, so i only suggest changing it from AUTO to a lower number.


Hope this can help some one and save countless hours like i just spent trying for a solution. I understand this is only a short term fix until APPLE comes up with an update 7.0.5 hopefully ASAP and your phone can be used in more location rather than just your personal WiFi.


It does seem there are several issues and some of the fixes i have listed above do work for some people short term, but this worked for me.

Nov 18, 2013 4:54 AM in response to navafromsan jose

Riddiculous that Apple won't address the issue. There is nothing that should have to be done to the router and sorry Apple we don't have admin rights on all the routers we connect to. If 9/10 Iphones connect to the same router I don't buy for a second the valid fix is to do something to the router. I'm not arguing that maybe it fixed your issue but no it's not fixed because you will still have trouble with other access points that you cannot control.

Nov 19, 2013 3:01 AM in response to dstark91

Like most others I've tried everything to fix this problem. I even made an appointment at the Genius Bar at my local Apple store. When I was in the store I thought I'd do a speed check on my iphone and got a high download speed and walked away. Got home and tried a speed test away from router and got very low dload speed. Next to the router it's fine. It's definitely an IOS update issue. My ipad gets great speeds away from router so I know the router is good.


Come on Apple address tis problem quickly.

Nov 19, 2013 3:39 AM in response to sanders1502

I also went to the Genius bar and reported the issue. They ran some diagnostics and promptly gave me a new iPad Mini, which solved the problem. What's very interesting is that there was no attempt to describe what was wrong or why I needed a new device. When I asked they said they didn't know but it was obviously either my device or my router, and replacing the device addresses one part of the equation. I was advised that if the problem persisted, I would need to contact my router manufacturer to investigate a possible incompatibility with iOS7. I balked at that suggestion, given that the problem exists with multiple routers and multiple router manufacturers, (and didn't exist before the iOS upgrade) but nonetheless I left hopeful that the new device would fix the problem, which it did. I walked away with the impression that they know exactly what is going on but they're keeping very hush hush about it. It seems like such a clear iOS7 issue but I don't understand why they are using a hardware replacement as the fix. Bottom line: go to the Genius desk and report it.

Nov 19, 2013 5:44 AM in response to dstark91

I updated my iPhone 5 from iOS 7.0.3 to 7.0.4 and after a few days I now get the "unable to join network" for all of my usual networks that worked fine before the update. I've tried many of the suggestions here but have had no success.

Hopefully the update did not permanently damage the phone hardware.


How are we supposed to download the future 7.0.5 without wifi capability?


I also updated both of our iPad's. Hopefully they will not have this issue too.

Nov 19, 2013 8:22 AM in response to agh98

I have the exact same problem. iphone 5 with IOS 7.0.4

Device will not connect to ANY security enabled networks regardless of security protocol when iphone to router distance exceeds about 10 feet. Home, work, anywhere. Previously trusted networks.

I have reset my network defaults and tried to rejoin (trust) the networks. Only works when 10ft or closer.

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iOS 7 wifi "unable to join the network"

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