Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5s Power Button Loose/Rattling Noise

Today I had scheduled a Genius Bar appointment for my loose rattling power button. I can hear it rattle when I record video and move around, the video even records the sound and it interferes with the video. It is also bothersome, in general, to have a rattling noise on my phone. The "genius" had me unlock the phone (since I have a passcode/fingerprint I.D) and he took it to the back to take a look at it, came back and said there's nothing wrong and that it's the "vibrating motor." Yeah, sure. I place my finger on the power button and move my phone and it has 0 rattling, when I let go it rattles like a maraca. I then asked him if he could open it and try and fix it for me, and he told me that he had just opened it and everything checked out fine. Another lie, he gave me my phone back unlocked and into my settings. If he opened it it would have been turned off, and on again which would request my passcode which he doesn't have. My previous iPhone 3/4S/5 has never done this and I see it as a simple fix if they were to really open it. I have fully purchased a new iPhone every year for the past 3 years and when I encounter a problem I'm lied to and told there is nothing I can do about it. I'll be scheduling another appointment soon in hopes I get a different employee that will actually help me.


What I want to know is, is there a fix to this?
When I take videos it captures the rattling noises ruining the video.

iPhone 5s, iOS 7

Posted on Sep 22, 2013 9:46 PM

Reply
484 replies

Oct 3, 2013 11:34 AM in response to BrandonD.

Hello, it looks like everyone is experiencing these problems, I felt like i was the only one that got screwed.


Now i haven't found any definite answers to solve this problem online yet, but dont fret. i might have an unofficial fix


I have had the 5S for about 24 hours, and i have been hitting the power button over and over and over trying to get it to fix itself and that didn't work, no matter how many times i did it.


I decided to just blow on it to get some air inside the phone as well as pressing the power button a lot in between breathes, I thought that maybe there was some dust that was keeping it from attaching.


I blew on it about 30 times or so and to my suprise it no longer has a loud rattle. The only sound i can hear now is a little vibration, and im pretty sure that is the gap in between the power button. Trust me everyone it is 1000 times lower. please try this, do not go into the apple store because you will get the another phone with the same problem because it is a defect. So hit those power buttons a lot and blow on it like a Nintendo video game to get some air in, I hope this solves most peoples problem.


I also noticed that the home button has a nice loud sound when you hit on that too, almost a crack or click, this is not normal either. I have noticed that it has gotten less loud the more i hit it. i have pressed it like a hundred times in a row about four or five different times and this has helped quite a bit. The reason i mentioned this problem is because no threads have mentioned both of these problems at the same time.


Again people do not go back to the apple store to get another 5S, it will have the same problem. Just stay at home and break these bad boys in by pressing the buttons like crazy and dont forget to blow air in both of them, youll have better luck! I know this sounds rudimentary, but it is the only fix i have seen or heard about. Whats the harm, go return it if this doesnt work, its a win-win


I hope this has helps!!

Oct 3, 2013 2:16 PM in response to killhippie

I just tested this on mine too. Rattle went away and came back later and I only blew on it once. Maybe they do require a break in period? I was browsing on some other discussions and there was this iphone 5 user that had same problem and said that the rattle went away after a few months of use. I can't prove this yet because I've only had my phone for a few days but we'll see how it goes.

Oct 4, 2013 12:58 AM in response to jacobocses

Sadly the 'fix' didnt last the night out and this morning its back to rattling yet again. 😟 My First iPhone a 3GS was perfect, but since then quality control has gone way down hill for the price paid. The 5C is robust and the buttons are not loose. Maybe Apple should have made all phones out of plastic, it seems a more robust material and has a lot less flaws.

Oct 4, 2013 6:26 AM in response to BrandonD.

Not really looking for a solution here but just to share my experience and give this discussion a bump.


Got my 64gb Grey 5s last week and noticed the rattling power button. Went into the store to see if the display models have the same issue but found a couple that had a pretty solid power button. I made some appointments for a swap and did it after 3 tries in 2 stores (some gave me a really hard time). The replacement had a good, solid power button, HOWEVER, the home button was making loud, obnoxious clicks when i press them. Needless to say I was a little discouraged but went into the store again looking for a replacement. After 2 tries in 2 stores and some back and forth with the manager, they finally gave me another replacement (good thing they can't spit in my phone). This one had a good click on the home button but the power is still loose and rattles in video/audio recordings.


I think for now I'll just live with it and use the sh*t out of this phone until someone acknowledges this problem instead of stressing over it. Tired of reinstalling everything everytime i get a replacement, and it's unfair to the store too if they have to open a bunch of them only to find the same problem. Hopefully (but unlikely) there will be some kind of recall for these to be fixed, in the mean time I'll put my finger on the power button when i'm recording so it doesn't rattle or find a case that will hold it in place.

thanks guys.

Oct 4, 2013 7:08 AM in response to killhippie

It looks like what has happened is that, Apple redesigned the power/sleep button. Maybe that new redesign is what is causing the rattle? Apple did this because many users were complaining about the power button and how it didn't last long. It makes sense now. When I asked the apple employee at the apple store about the rattle, his response was " they were designed that way". It's hard to believe but a flaw in the design is obvious. It's not a defect if more than 60% of users have this issue.


http://www.slashgear.com/iphone-5s-and-5c-teardown-confirms-bigger-batteries-pow er-button-tweak-19298500/#disqus_thread

Oct 5, 2013 6:07 PM in response to BrandonD.

Hi guys,

I tried to igonre the rattle but it's too obnoxious to ignore, especially when you try to take videos and make calls.

Before someone acknowledges this problem at Apple, I found a dumb little hack that will let you enjoy your phone for the time being.


I bought a case that covers the power button (in my case the Apple leather case). I cut a thin strip of paper and put it over the power button area. Insert phone, voila! no more rattle, and my vibrate sounds deep and solid like my 4S. You can probably use a cheaper silicon case that covers the power button, i think that will work as well as long as it's snug. Also, don't use more than 2 layers of paper or it'll press down the power button when you insert the phone.


User uploaded file


For those of you who don't like cases, I have not tried this but I'm assuming using removable vinyl tape will do the trick. I think it will look OK, but it should help with day to day use for now.


It's almost ridiculous that I have to do this in order to use my phone, but it's a simple hack until they (or if they) do a recall.


Hope this helps.

Oct 5, 2013 6:16 PM in response to BrandonD.

This is normal, I have had this on my iphone 5 and 5s and my wife to.. Went to store had same reply.. But who actually rattles there phone when taking video.. thats the only way to make it do that.. if u take a normal video it wont make that sound, if u video tape like ur in a earth quake then yes.. This is how they are produced.. Just a ****** design by apple as usual.. But not much we can do..

iPhone 5s Power Button Loose/Rattling Noise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.