Previous 1 2 3 4 5 Next 343 Replies Latest reply: Jul 4, 2014 5:56 PM by LoryMar Go to original post Branched to a new discussion.
  • amneely Level 1 Level 1 (0 points)

    So, this worked--my spouse (I was in the forum here.....) put the phone into airplane mode, put it in the freezer for about 15 minutes, and then did a network settings reset, and mine is back up--for now....

     

    This is my THIRD phone in a week--luckily, I had the extended warranty, so got free replacements. My first phone would occasionally drop to 4G in the house and I could rejoin--not a problem, just a pain. Then, on Saturday--BEFORE I updated to IOS 7.0, it went out. I got online tried all the fixes in the help support forum, including the update to IOS 7, and no luck.

     

    I went to the Genius Bar and because I sitll have 13 moths on my warranty, they just outright replaced my phone. I came home restored it from backup so I could have my Candy Crush levels and contacts (!!!) back, and it worked for about a day and a half and then went out again. I tried to restore and reset again, no love, went back to the Genius Bar and the guy told me the problem was that I restored from a faulty backup. I was told to restore to factory setting and sync. I did all that and stil no wifi. I stripped the phone back to factory reset settings and no wifi.

     

    I took the second phone back to the genius bar and got a third phone. They helped me set it up as a new phone, all but sync of personal data, and I came home and synced, via the cloud, so as to not lose all my data. However, I am back to level one in Candy Crush :-( , and several wasted hours of resetting all my privacy settings, alerts, etc. etc.   AND, I'm pretty sure the problem is not solved. Hardware or software?? Hard to say from my end. The wifi was jenky for a while before it went out (before the update...), but after two new phones and I am still having this issue? That definitely sounds like a software issue to me, or else Apple is doing a lousy job remanufacturing their phones (hmmm... could the same phones and issues be going out to new customers over and over??).

  • amneely Level 1 Level 1 (0 points)

    Oh, and he says he's having the issue with his Galaxy S3---NOT!

  • Pras124 Level 1 Level 1 (0 points)

    I am also facing same problem . It is a pure software issue . It has nothing to do with hardware. Apple should remove this wifi bug from this firmware . It is not launch a untested software update . I heard some saying that this problem is in one or two case but tell I know many people are facing this problem . Apple should ask its team to work for solution of this wifi bug.

  • whateverhernameis Level 1 Level 1 (0 points)

    I had exactly the same problem. I tried everything - resetting network settings, restore etc.

     

    My iPhone 4s was also out of warranty but I took it into the Apple Store anyway. The guy plugged it into a computer and diagnosed that my wifi chip was dodgy and that *coincidentally* (he looked a bit chasten) updating to iOS 7 had pushed it over the edge. My bluetooth was also fine by the way, so I think he was right about that.

     

    I was lucky and found out that because I live within the EU, they are obligated to replace my phone if it breaks within two years of purchase. Of course, this only applies in the store where you bought it. My advice would be to take it in and see what they say.

     

    Based on my experience I don't think it can be fixed with an update, it does seem to be an underlying fault in the phone itself.


    I hope this helps. Best of luck with your phones.

  • Mac OS XP Level 1 Level 1 (75 points)

    How's the 3rd party repair going?

  • klunky Level 1 Level 1 (0 points)

    they've had it for a couple of days for diagnostics, haven't gotten to it yet. will definitely post here when i have the outcome.

  • Lawrence Finch Level 7 Level 7 (32,780 points)

    If it's a pure software bug in iOS 7 how do you explain this thread: Does ios 6.1.3 wifi issues get solved in next update?

  • klunky Level 1 Level 1 (0 points)

    3rd party vendor says they can't repair it

  • Mac OS XP Level 1 Level 1 (75 points)

    Did they give any indication if it's something a firmware or software update could fix or did they say the hardware is beyond repair?

  • klunky Level 1 Level 1 (0 points)

    They said the only thing they could try was a full wipe/ restore of the phone, and that might not work. I had already tried that a couple of times. So it's a hardware issue triggered by a software update. This matches the explanation I got at the 'genius' bar.

  • Warthog666 Level 1 Level 1 (0 points)

    If someone said this is hardware issue, then please explain why i can still see the wifi MAC address !!

  • klunky Level 1 Level 1 (0 points)

    I suggest you take yours to a third party repair for diagnosis, as it's not clear that we have the same malfunction. Good luck!

  • Tarrantion82 Level 1 Level 1 (0 points)

    i have basically given up, the freezer solution works for a bit but fails again, the procedure is Airplane mode, freezer in a bag for 15 mins then start up and network reset.

     

    took it to a 3rd party, they would not touch the chip.... i have dragged out my old iphone 4 (slow as sh*t) but no wifi issues since.

     

    unfortunately i had backed up my 4s phone post updating ios7 , so had to restore this to the 4... still no issues. i think it’s a roulette who gets effected. Hardware flaky maybe, but the software definitely killed it. Apples "the update tipped it over the edge" is not good enough. No software should be known to tip hardware over the edge....

     

    i was unable to get this resolved fully, so switched back to a iphone 4, but when this contract expires ill think twice about getting an iphone.

  • Tarrantion82 Level 1 Level 1 (0 points)

    ...also some friend on facebook said an apple guy told him, thoses people who applied the iOS7 update via itunes have not really been effected, it seems to be those who have downloaded over wifi such as myself.... doesnt help me, but may help others if you spread the word. of course this wont fix this issue if its now there, but may prevent it. nice to know this COULD have been avoided.....

  • thye666 Level 1 Level 1 (0 points)

    i try the hair drier method and it works (touch wood)

    - shutdown then use a hair drier to blow hot air (about 10 cm apart between them) to the eairphone hole for about 3 minute

    - after 3 minute, i power on the Iphone

    - once login i am able to change the wifi button and able to see my wifi, but somehow, it is not conecting.

    - I then do a restore, somehow the phone failed and goes in to "recovery mode" and i do a restore from there onwards.

    - once the phone was restored to factory default, i restore from icloud all my data.

    ------ currently is still doing restoring all my apps about 8G

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