Airprint problems. Brother printer, brother print and scan finds the printer on the net work. All other APS say no printers found?

Since all of the posters in this thread are having problems with brother printer, has any one contacted Brother on this issue? What did Brother say?

I had a thought after posting this... checked out the support and download site for the printer, and a firmware update was available...

"30/01/2014 Main: 1.16 / Sub: 1.04

Needless to say, the updated firmware is now installed (as of five minutes ago) and I'll let you know how I get on. That release note does fill me with some hope though!

Also worth mentioning, the printer I ordered (and received today, so very recent) shipped with the previous firmware version installed, so this is something Brother have looked at within the past five months:

First test after installing the new firmware and waiting for the printer to go into deep sleep - "No airplay printers found". On the 3GS, 5S and the iPad mini. When I tried again immediately after, the printer was found on the second attempt on all three devices.

I'll leave it for a while and see how it goes on the next attempt. Not quite so hopeful now though...

I just bought the brother MFC-9340CDW today and I am having the exact same issue you are. When the printer is awake, everything from IOS prints perfectly, but when it goes to sleep, you can't find the printer. So I called customer service, the first thing she said is that it's an issue with apple! (Really? Then how come I have no problem with my HP printers)

I asked about the firmware and she said I needed the newest version, however it wouldn't address the AirPrint issue.

So, the only way to make this printer work with AirPrint is to go up to it and manually wake it up before you print.....REALLY Brother?

I'm returning this piece of crap tomorrow

The workaround provided by @nubilemobile is simple and works just fine. We like the printer so much that we used it. However, we have found that just using the IP address of the printer in the browser wakes it up. It's an extra five seconds at the start of printing. The HL-3170CDW is so superior to the two Samsung laser printers we replaced that it's worth the tiny extra step.

Well as I've now discovered, the latest firmware (for my printer) doesn't appear to help. Even if the release notes do state "Corrects the issue of not printing correctly using the Airprint".

I was pretty optimistic when I read that and installed it, but I'm still having the problem. The workaround does fix it temporarily though...

I will get onto Brother and see what they say. I'm not sure how they can shift the blame to Apple. Surely the fact they've already released a firmware update supposedly fixing an Airprint issue shows they believe the problem is their end somewhere.

Solved!!!

All of a sudden my mobile devices and my macs could not find my brother mfc-9340cdw printer ( linked via WIFI). Airprint did not work. The PC's downstairs could see the printer but it was offline. Could not log into the printer. I checked the printer and it connected to WIFI just fine; however, it was invisible to the network. I could see the printer on the router but could not log into it directly. After rebooting the printer several times, I was able to see it on the PC's cabled into the network. I updated the firmware. It would print from the PC but the Macs could not find it. I could not log into printer from PC but not the MAC by entering the IP address of the printer.

*******************************Solved everything by unplugging the wireless access point that was serving the printer and MACs and plugging it back into the wall. I guess, some glitch had occurred in the access point which screwed everything up. ****************************************

Everything works fine now!!!!!!!

Hope this helps. This was very frustrating. I had tried all of the other advice on the net already.

P.S. printer set on WFI mode, "auto" boot, static IP address

Interesting that you mention "the wireless access point that was serving the printer" – do you have multiple access points for your WiFi network?

My situation is this: I have a Time Capsule that connects to the modem (internet) and then I have at the floor below an Airport Extreme, that is part of the same network, so I have a stronger signal (I have a big house). I never had any problems with this setup, all my devices find the network without any problems. The Brother printer however detects TWO networks! If I turn the Airport Extreme off, it then only detects one network. How can that be, I mean no other machine gets confused with a WiFi having multiple access points?

Of course this isn't directly related to the AirPrint issue – if I go with only one access point, I still have to use the workaround to print from iOS7. But sometimes the Brother printer switches from one access point to the other, and then printing is impossible even with the Mac; I have to restart the printer, set up WiFi again like in the beginning (the two access points showing up as two networks have the same network name, so I have to guess which one is the right one), and then it works (it even prints a page with all network information every time I have to do this, grrr… I mean it has a touchscreen but still needs to print out information about the WiFi?).

When I showed that a friend of mine who works in IT, he just said: "well, Brother is a hardware company. They have no clue about software and certainly even less of an idea about networking…" Argh, I guess he is right – I've had Brother printers for years, but it seems I have to move on and get another machine… I mean Brother blaming Apple for this is really poor; if their machines aren't 100% compatible with Apple/AirPrint, they shouldn't advertise "compatible with AirPrint".

I have three access points to the house. They all set up with same name and password. I think the printer gets mixed up somehow. It happened again tonight . Everything fine once I unplug the closest access point then plug it back in.

Brother recently released firmware version 1.19 for HL-3150CDW that apparently fixes the AirPrint-Wakeup issue.

--> Problem finally solved! :-)

andreas_from_PH you're a star. Also so glad I had e-mail notifications set up for this thread.

I had previously contacted Brother, who first asked me what router I had (BT Homehub 5), then proceeded to lay all the blame squarely on that. I knew this was bullsh*t but didn't have another router immediately available to test this and prove them wrong.

When I begrudgingly accepted their explanation of the problem, and asked them what the next step was - do they contact BT and explain the issue/work together to find a resolution with their homehubs - I was told that they do nothing like that, and I just had to live with it. Very unimpressed with their support.

Having said all that, I can confirm that this latest firmware 1.19 for my HL-3140CW laser printer has absolutely fixed the issue. When my printer goes into deep sleep, every single time I go to print something from an iOS device (iPhone 5, iPad Mini) the printer is always found. Wheras before this would be very hit and miss - usually miss.

Seems like the problem lay with them all along... funny that.

Hi all,

After running thru many threads like that one, I found this one particularly clear and explicit.

I am facing the "No AirPrint device found" issue;

I did update firmware to 1.19 5Sub1 version 1.04), but my Brother HL-3140CW remains invisible whenever goes to sleep mode.

I'm gonna need that lazy Sleeping Beauty to wake up...

Your help would be much appreciated.

Thanks

Vincent

Wow thank you so much Iquan, that did the trick for me! At least for now everything works perfectly… Thank you!

I recently had a similar problem with a Brother MFC-J870DW. I tried deleting the Network configuration and restarting. Chatted with Brother support but we could not get it printing via wifi from any device. After reading this post I connected to the IP address of the printer using Safari. It connected and then I updated the firmware from the menu via the browser. For some reason this worked perfectly and now all devices and macs are printing. Hope this helps.