Airprint problems. Brother printer, brother print and scan finds the printer on the net work. All other APS say no printers found?

First test after installing the new firmware and waiting for the printer to go into deep sleep - "No airplay printers found". On the 3GS, 5S and the iPad mini. When I tried again immediately after, the printer was found on the second attempt on all three devices.

I'll leave it for a while and see how it goes on the next attempt. Not quite so hopeful now though...

I just bought the brother MFC-9340CDW today and I am having the exact same issue you are. When the printer is awake, everything from IOS prints perfectly, but when it goes to sleep, you can't find the printer. So I called customer service, the first thing she said is that it's an issue with apple! (Really? Then how come I have no problem with my HP printers)

I asked about the firmware and she said I needed the newest version, however it wouldn't address the AirPrint issue.

So, the only way to make this printer work with AirPrint is to go up to it and manually wake it up before you print.....REALLY Brother?

I'm returning this piece of crap tomorrow

The workaround provided by @nubilemobile is simple and works just fine. We like the printer so much that we used it. However, we have found that just using the IP address of the printer in the browser wakes it up. It's an extra five seconds at the start of printing. The HL-3170CDW is so superior to the two Samsung laser printers we replaced that it's worth the tiny extra step.

Well as I've now discovered, the latest firmware (for my printer) doesn't appear to help. Even if the release notes do state "Corrects the issue of not printing correctly using the Airprint".

I was pretty optimistic when I read that and installed it, but I'm still having the problem. The workaround does fix it temporarily though...

I will get onto Brother and see what they say. I'm not sure how they can shift the blame to Apple. Surely the fact they've already released a firmware update supposedly fixing an Airprint issue shows they believe the problem is their end somewhere.

Solved!!!

All of a sudden my mobile devices and my macs could not find my brother mfc-9340cdw printer ( linked via WIFI). Airprint did not work. The PC's downstairs could see the printer but it was offline. Could not log into the printer. I checked the printer and it connected to WIFI just fine; however, it was invisible to the network. I could see the printer on the router but could not log into it directly. After rebooting the printer several times, I was able to see it on the PC's cabled into the network. I updated the firmware. It would print from the PC but the Macs could not find it. I could not log into printer from PC but not the MAC by entering the IP address of the printer.

*******************************Solved everything by unplugging the wireless access point that was serving the printer and MACs and plugging it back into the wall. I guess, some glitch had occurred in the access point which screwed everything up. ****************************************

Everything works fine now!!!!!!!

Hope this helps. This was very frustrating. I had tried all of the other advice on the net already.

P.S. printer set on WFI mode, "auto" boot, static IP address

Interesting that you mention "the wireless access point that was serving the printer" – do you have multiple access points for your WiFi network?

My situation is this: I have a Time Capsule that connects to the modem (internet) and then I have at the floor below an Airport Extreme, that is part of the same network, so I have a stronger signal (I have a big house). I never had any problems with this setup, all my devices find the network without any problems. The Brother printer however detects TWO networks! If I turn the Airport Extreme off, it then only detects one network. How can that be, I mean no other machine gets confused with a WiFi having multiple access points?

Of course this isn't directly related to the AirPrint issue – if I go with only one access point, I still have to use the workaround to print from iOS7. But sometimes the Brother printer switches from one access point to the other, and then printing is impossible even with the Mac; I have to restart the printer, set up WiFi again like in the beginning (the two access points showing up as two networks have the same network name, so I have to guess which one is the right one), and then it works (it even prints a page with all network information every time I have to do this, grrr… I mean it has a touchscreen but still needs to print out information about the WiFi?).

When I showed that a friend of mine who works in IT, he just said: "well, Brother is a hardware company. They have no clue about software and certainly even less of an idea about networking…" Argh, I guess he is right – I've had Brother printers for years, but it seems I have to move on and get another machine… I mean Brother blaming Apple for this is really poor; if their machines aren't 100% compatible with Apple/AirPrint, they shouldn't advertise "compatible with AirPrint".

andreas_from_PH you're a star. Also so glad I had e-mail notifications set up for this thread.

I had previously contacted Brother, who first asked me what router I had (BT Homehub 5), then proceeded to lay all the blame squarely on that. I knew this was bullsh*t but didn't have another router immediately available to test this and prove them wrong.

When I begrudgingly accepted their explanation of the problem, and asked them what the next step was - do they contact BT and explain the issue/work together to find a resolution with their homehubs - I was told that they do nothing like that, and I just had to live with it. Very unimpressed with their support.

Having said all that, I can confirm that this latest firmware 1.19 for my HL-3140CW laser printer has absolutely fixed the issue. When my printer goes into deep sleep, every single time I go to print something from an iOS device (iPhone 5, iPad Mini) the printer is always found. Wheras before this would be very hit and miss - usually miss.

Seems like the problem lay with them all along... funny that.

Hi all,

After running thru many threads like that one, I found this one particularly clear and explicit.

I am facing the "No AirPrint device found" issue;

I did update firmware to 1.19 5Sub1 version 1.04), but my Brother HL-3140CW remains invisible whenever goes to sleep mode.

I'm gonna need that lazy Sleeping Beauty to wake up...

Your help would be much appreciated.

Thanks

Vincent

I recently had a similar problem with a Brother MFC-J870DW. I tried deleting the Network configuration and restarting. Chatted with Brother support but we could not get it printing via wifi from any device. After reading this post I connected to the IP address of the printer using Safari. It connected and then I updated the firmware from the menu via the browser. For some reason this worked perfectly and now all devices and macs are printing. Hope this helps.

Man, I don't understand what I'm doing wrong. I did the exact same thing, except used my IP address. I click on the "Check for new firmware" button and eventually it errors out and says there was a problem updating the firmware, turn the device off and on. I have, several times.)

I went to Brother's website and downloaded the firmware update. After a lengthy process trying to get it unzipped and installed, OSX stated that I needed a Java JDK. I went to the Java website and it's a 250mb file. What the heck?!?! I don't want to download a dev kit just so I can install a stupid printer firmware update. What is going on with Brother printers? This is unbelievable.

I even tried to do this over USB, no dice. Nadda. I'm so frustrated right now, at least I can print even if it means having to "wake up" the printer every time. Sheesh.

I had similar problems, but with the Brother HL-L2360DW. I connected it directly to my network with no problem. AirPrint worked *only* after I rebooted the printer, and even then, only the first time I tried printing from any mobile device (iPhone 6 plus, 6s or iPad Mini). Tried removing the network and reconnecting, no luck. Tried updating drivers, no luck.

Finally tried updating the firmware via Brother's firmware updater. This did the trick. Is now working perfectly from all devices, regardless of the printer's ready/sleep/deep sleep state. I didn't need to download the Java JDK, probably because I already need it for Photoshop (thanks, Adobe!).

Thanks for this discussion!

New Brother HL-L2340DW laser printer. Installed on home wireless network. Using iMac with latest OS: El Capitan 10.11.2.

Worked well; printed from iMac wirelessly immediately after setup, but once some time passed and printer went to "Deep Sleep" mode, when trying to print, iMac would say "Printer offline" or "Printer not connected to network". Tried updating firmware, re-installing printer on wireless network, checked all System Preferences/Printers on iMac. Nothing worked. Could not print from desktop via wireless network. Wife using Windows desktop could print perfectly every time using same home wireless network.

Called Brother support and spent 45 minutes on phone with them. They uninstalled and re-installed printer on network (which I had done at least twice previously). Was able to print test page after that, but did not fix "Deep Sleep" problem.

SO...checked again for firmware updates and there WAS one (even through I had updated less than 10 days ago).

Then, enabled IPV6 as described in this thread.

Let printer go to "Deep Sleep" and then tried to print; IT WORKS!! ...so far, I should add. I have learned not to get too excited when it comes to IT/computer issues; may stop working tonight, but so far, grateful for this fix after no help at all from Brother support.

Can't believe Brother can't work with Apple to make printer work with Apple devices. Brother support person said he was not allowed to give advice on Mac settings or troubleshoot interface between Mac computer and Brother printer. He could only give advice on Brother printer and print test page, etc. to confirm printer could print. Disappointed in Brother and their support, but happy to have a printer I can now use.

I agree. I bought a Brother DCP-L2540DW and immediately encountered the problem using AirPrint that so many others have documented. The solution was updating Brother's driver and enabling IPv6. I used my browser and the printer's IP address to access the unit's configuration utility. The firmware update option (ver. K to ver. L for the DCP-L2540DW) is found in the left column of the Administrator tab and the IPv6 option is in the left column of the Network/Wired tab.

I also had trouble connecting the DCP-L2540DW to an ASUS laptop over WiFi. Brother's NetworkRepairTool resolved the issue by assigned a static IP address to the unit. I did the same when I installed the DCP-L2540DW with AirPrint on my MacBook Air. Of course, this didn't keep the Brother from going offline.

Thanks to everyone for their help with this problem. I had run out of ideas when I found this support community.

Well. what works for me when i face the problem is that i open an iBooks document and select print, then i cancel the request and now i can AirPrint from all other applications, so it might be an Apple problem afterall.

rgds. Soren Skibsted

Thank You!! This seems to work for me. I have been trying to fix my printing problems. I have a Brother DCP-L2540DW printer and have been issues trying to print from my MacBook and iPhone after the printer went into sleep mode. This has seemed to resolve the issue.