Airprint problems. Brother printer, brother print and scan finds the printer on the net work. All other APS say no printers found?

Thanks for this discussion!

New Brother HL-L2340DW laser printer. Installed on home wireless network. Using iMac with latest OS: El Capitan 10.11.2.

Worked well; printed from iMac wirelessly immediately after setup, but once some time passed and printer went to "Deep Sleep" mode, when trying to print, iMac would say "Printer offline" or "Printer not connected to network". Tried updating firmware, re-installing printer on wireless network, checked all System Preferences/Printers on iMac. Nothing worked. Could not print from desktop via wireless network. Wife using Windows desktop could print perfectly every time using same home wireless network.

Called Brother support and spent 45 minutes on phone with them. They uninstalled and re-installed printer on network (which I had done at least twice previously). Was able to print test page after that, but did not fix "Deep Sleep" problem.

SO...checked again for firmware updates and there WAS one (even through I had updated less than 10 days ago).

Then, enabled IPV6 as described in this thread.

Let printer go to "Deep Sleep" and then tried to print; IT WORKS!! ...so far, I should add. I have learned not to get too excited when it comes to IT/computer issues; may stop working tonight, but so far, grateful for this fix after no help at all from Brother support.

Can't believe Brother can't work with Apple to make printer work with Apple devices. Brother support person said he was not allowed to give advice on Mac settings or troubleshoot interface between Mac computer and Brother printer. He could only give advice on Brother printer and print test page, etc. to confirm printer could print. Disappointed in Brother and their support, but happy to have a printer I can now use.

I agree. I bought a Brother DCP-L2540DW and immediately encountered the problem using AirPrint that so many others have documented. The solution was updating Brother's driver and enabling IPv6. I used my browser and the printer's IP address to access the unit's configuration utility. The firmware update option (ver. K to ver. L for the DCP-L2540DW) is found in the left column of the Administrator tab and the IPv6 option is in the left column of the Network/Wired tab.

I also had trouble connecting the DCP-L2540DW to an ASUS laptop over WiFi. Brother's NetworkRepairTool resolved the issue by assigned a static IP address to the unit. I did the same when I installed the DCP-L2540DW with AirPrint on my MacBook Air. Of course, this didn't keep the Brother from going offline.

Thanks to everyone for their help with this problem. I had run out of ideas when I found this support community.

Well. what works for me when i face the problem is that i open an iBooks document and select print, then i cancel the request and now i can AirPrint from all other applications, so it might be an Apple problem afterall.

rgds. Soren Skibsted

Thank You!! This seems to work for me. I have been trying to fix my printing problems. I have a Brother DCP-L2540DW printer and have been issues trying to print from my MacBook and iPhone after the printer went into sleep mode. This has seemed to resolve the issue.

I was able to access this screen through the Brother app for my printer (installed on my iMac when installing the printer). From there I clicked on the settings gear, and then clicked the "show printer webpage..." button on the popup. From there, select the Network tab at the top > wireless section/button at the top > IPv6 (Wireless) on the left-hand side.

Thanks as well. I have had this Brother MFC-J4620DW printer for over a year now, and I have never been able to use it from any Apple device (MacBook, iPhone, iPad). Only windows machines were able to print. Today I decided to seriously look into it. I came across your post.

The first change I made was to ... enable direct wifi. I saw that on the /net/net/interface.html page ... There is a radio button marked "Wi-Fi Direct" that was set to disabled. No idea why or what it does. But just setting it to enabled was enough to let me print from my MacBook. Before that I was only able to print plain text (from textedit) but not reliably so and it was extremely slow. Now I am able to print any document (PDFs, etc).

I also enabled IPV6 wireless as you suggest. It made no difference - meaning that I am able to print from my MacBook.

But still, printing from any iOS device does not work. The little screen on the printer says "Data remaining in memory - please wait" and stays like that. During that time, I am unable to connect to the admin pages of the printer. It actually appears to hang for several minutes. After that I can again access the admin pages.

Tried more combinations of settings. Still no joy. At least I can now print from my MacBook, which makes the printer a little more useful.

But I am unable to get anything to print from any iOS device. The symptoms are always the same: the printer hangs for a few minutes with a status of "Data remaining in memory - please wait". Sometimes it hangs for ever, and I need to manually cancel the print job (click the red cross on the printer) and sometimes even reboot the printer entirely.

I tried updating the firmware (/admin/firmwareupdate.html?pc=1). That hangs for a while and ultimately fails ("There was a problem updating the firmware. Try turning the device off and on and then repeat the update process.").

I have been using a variety of printers in a variety of locations - home, offices, ... They all worked out of the box as AirPrint devices. Only Brother printers seem to be clueless about AirPrint ...

I cannot fathom why IPv6 needs to be enabled, but this fixed my problem too. My Brother HL-L2340D printer would disappear from Airprint every time it went to sleep (default is one minute). After enabling IPv6 under the wireless menu, I can print even when the printer is sleeping. It just wakes up.

Thanks!

03/21/2017:

I'm back..........

Posting response to my own post from just over a year ago.

For reasons I can't fathom, my Brother HL-L2340DW printer will not print via wireless network again. Seemingly randomly, problem recurred again today. Unable to print via wireless network.

Trying to print via home wireless network from desktop iMac (OS X El Capitan; 10.11.6). Have been able to print without problems for months. Today, no go. When I try to print, for example a MS Word document, printer logo appears in bar at bottom of desktop screen but job does not print. Clicking on logo, print queue shows up with message for job that notes "printing...looking for printer" but above that it says "printer is not connected".

Have tried the iPV6 enable trick but does not work this time. Interestingly, IPV6 *was* disabled when I entered printer IP address into browser and checked settings. But enabling it does not solve problem this time.

Have tried deleting printer and re-install of printer and driver software (big pain and time suck). have tried firmware update as well.

have tried the simple stuff, too (turned router on/off, turned printer on/off, turned computer on/off).

have now tried everything I can think of and printer is useless/will not print via wireless network.

Still able to print from my spouse's windows desktop via the same wireless network.

Given my experience with Brother support, doubt they will be helpful. (Last year, after 45+ minutes, help line person stated if printer could print test page from printer interface and WLAN report showed connection was OK, there was nothing wrong with printer and there was nothing Brother could do to help solve wireless printing issues.)

Life is too short. My next step may be to buy a different brand of printer that will work with an iMac via a wireless network. Having spent hours and hours on this months ago and again today, my time is worth more than the cost of a new (non-Brother) printer that will work. Will let spouse continue to use the Brother.

Too bad we seem to need 2 different printers in one house, though.

Since all of the posters in this thread are having problems with brother printer, has any one contacted Brother on this issue? What did Brother say?

Brother recently released firmware version 1.19 for HL-3150CDW that apparently fixes the AirPrint-Wakeup issue.

--> Problem finally solved! :-)

Wow thank you so much Iquan, that did the trick for me! At least for now everything works perfectly… Thank you!

Your awesome Thanks!!!

How did you manually wake the printer up?