Airprint problems. Brother printer, brother print and scan finds the printer on the net work. All other APS say no printers found?

Brother printer mfc-f4510dw, DLink ...-655' assorted apple i products. All I stuff connected to network. Printer connected to network, prints from win-7 dell laptop. When using brother iscan/iprint the printer can be found an I can scan or print. All other apps can't find the printer. Back ground. Everything worked for years but the DLink quit so I replaces it with the same model used the same pass code but.

iPad 2 Wi-Fi, iOS 7

Posted on Sep 23, 2013 7:00 PM

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50 replies

Dec 1, 2016 9:08 AM in response to Sly-canada

Thanks as well. I have had this Brother MFC-J4620DW printer for over a year now, and I have never been able to use it from any Apple device (MacBook, iPhone, iPad). Only windows machines were able to print. Today I decided to seriously look into it. I came across your post.


The first change I made was to ... enable direct wifi. I saw that on the /net/net/interface.html page ... There is a radio button marked "Wi-Fi Direct" that was set to disabled. No idea why or what it does. But just setting it to enabled was enough to let me print from my MacBook. Before that I was only able to print plain text (from textedit) but not reliably so and it was extremely slow. Now I am able to print any document (PDFs, etc).


I also enabled IPV6 wireless as you suggest. It made no difference - meaning that I am able to print from my MacBook.


But still, printing from any iOS device does not work. The little screen on the printer says "Data remaining in memory - please wait" and stays like that. During that time, I am unable to connect to the admin pages of the printer. It actually appears to hang for several minutes. After that I can again access the admin pages.

Dec 1, 2016 10:24 AM in response to agodfrin

Tried more combinations of settings. Still no joy. At least I can now print from my MacBook, which makes the printer a little more useful.


But I am unable to get anything to print from any iOS device. The symptoms are always the same: the printer hangs for a few minutes with a status of "Data remaining in memory - please wait". Sometimes it hangs for ever, and I need to manually cancel the print job (click the red cross on the printer) and sometimes even reboot the printer entirely.


I tried updating the firmware (/admin/firmwareupdate.html?pc=1). That hangs for a while and ultimately fails ("There was a problem updating the firmware. Try turning the device off and on and then repeat the update process.").


I have been using a variety of printers in a variety of locations - home, offices, ... They all worked out of the box as AirPrint devices. Only Brother printers seem to be clueless about AirPrint ...

Mar 21, 2017 6:06 PM in response to EvansE

03/21/2017:

I'm back..........

Posting response to my own post from just over a year ago.

For reasons I can't fathom, my Brother HL-L2340DW printer will not print via wireless network again. Seemingly randomly, problem recurred again today. Unable to print via wireless network.


Trying to print via home wireless network from desktop iMac (OS X El Capitan; 10.11.6). Have been able to print without problems for months. Today, no go. When I try to print, for example a MS Word document, printer logo appears in bar at bottom of desktop screen but job does not print. Clicking on logo, print queue shows up with message for job that notes "printing...looking for printer" but above that it says "printer is not connected".

Have tried the iPV6 enable trick but does not work this time. Interestingly, IPV6 *was* disabled when I entered printer IP address into browser and checked settings. But enabling it does not solve problem this time.

Have tried deleting printer and re-install of printer and driver software (big pain and time suck). have tried firmware update as well.

have tried the simple stuff, too (turned router on/off, turned printer on/off, turned computer on/off).

have now tried everything I can think of and printer is useless/will not print via wireless network.

Still able to print from my spouse's windows desktop via the same wireless network.


Given my experience with Brother support, doubt they will be helpful. (Last year, after 45+ minutes, help line person stated if printer could print test page from printer interface and WLAN report showed connection was OK, there was nothing wrong with printer and there was nothing Brother could do to help solve wireless printing issues.)


Life is too short. My next step may be to buy a different brand of printer that will work with an iMac via a wireless network. Having spent hours and hours on this months ago and again today, my time is worth more than the cost of a new (non-Brother) printer that will work. Will let spouse continue to use the Brother.

Too bad we seem to need 2 different printers in one house, though.

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Airprint problems. Brother printer, brother print and scan finds the printer on the net work. All other APS say no printers found?

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