4 Replies Latest reply: Sep 24, 2013 8:43 AM by EZ Jim
Salopala86 Level 1 Level 1


Unfortunately the given answer in the support page http://support.apple.com/kb/TS4552s is lame and unacceptable for us as new macbook air users.

Not only Skype does not recognize the camera. Google hangouts or gotomeeting applications don´t identify the built-in camera either.

We bought this machine to be always connected to our friends, family and co-workers, and the fact of not being able to take advantage to the most common video-calling apps is just dissapointing. 

As a brand new mac user, I havent had the chance to back up the previous version of my system, and my mac distributor/seller doesnt accept any return/change because hardware is running fine with FaceTime...

Skype or Google say its an Apple issue... and Apple says its Microsoft or Google. Meanwhile we are having a lame experience as brand new mac users, and Apple should pay attention of that.


We hope Apple understands it needs to be fixed right away. We wait nothing but the best from Apple, so I really look forward to listen a prompt solution of this



MacBook Air, Mac OS X (10.7.5)
Reply by PlotinusVeritas on Sep 23, 2013 8:10 PM Helpful

These solutions seems to have solved it for many.



See this thread:





If that doesnt pass,



Suggest looking here, much success has been found:


http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/td-p/18 91729/page/4


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