Macbook Air Camera issues with Skype / Hangouts / Gotomeeting not recognizing built-in camera after OS X 10.8.5

Question

Level 1

0 points

Macbook Air Camera issues with Skype / Hangouts / Gotomeeting not recognizing built-in camera after OS X 10.8.5

Hi,

Unfortunately the given answer in the support page http://support.apple.com/kb/TS4552s is lame and unacceptable for us as new macbook air users.

Not only Skype does not recognize the camera. Google hangouts or gotomeeting applications don´t identify the built-in camera either.

We bought this machine to be always connected to our friends, family and co-workers, and the fact of not being able to take advantage to the most common video-calling apps is just dissapointing.

As a brand new mac user, I havent had the chance to back up the previous version of my system, and my mac distributor/seller doesnt accept any return/change because hardware is running fine with FaceTime...

Skype or Google say its an Apple issue... and Apple says its Microsoft or Google. Meanwhile we are having a lame experience as brand new mac users, and Apple should pay attention of that.

We hope Apple understands it needs to be fixed right away. We wait nothing but the best from Apple, so I really look forward to listen a prompt solution of this

Thanks!

MacBook Air, Mac OS X (10.7.5)

Posted on Sep 23, 2013 8:08 PM

Reply

Answer 1

Best reply

PlotinusVeritas

Level 6

14,872 points

Sep 23, 2013 8:10 PM in response to Salopala86

These solutions seems to have solved it for many. 😊

See this thread:

https://discussions.apple.com/thread/5306216?tstart=0

If that doesnt pass,

Suggest looking here, much success has been found:

http://community.skype.com/t5/Mac/OS-X-10-8-5-broke-Video-on-MacBook-Air/td-p/18 91729/page/4

Reply

Answer 2

Salopala86 Author

Level 1

0 points

Sep 23, 2013 8:27 PM in response to PlotinusVeritas

Thanks PlotinusVeritas. I can see this community really helps!

However it is good that Apple pay attention to this bugs and even more important than that to release the update fast to avoid any trouble with more applications in the future.

Best,

Reply

Answer 3

Sep 23, 2013 8:34 PM in response to Salopala86

If you consider (and most cannot) the incredible complexity of getting software to talk perfectly with endless millions of other applications AND hardware and daily changing firmware from endless 1000s of companies.

NASA launched a $300,000,000 satellite at Mars and it crash landed because someone missed a 1KB of code someone could have spot checked in 20 mins.

I "feel" for software designers and code writers. 😊

Apple OSX, despite a hiccup here or there is still a 1000 miles in front. 😉

Reply

Answer 4

EZ Jim

Level 7

22,590 points

Sep 24, 2013 8:43 AM in response to Salopala86

Salopala86 wrote:... Apple pay attention to this bugs ...

You can send your comments and suggestions directly to Apple via Apple MacBook Air Feedback. You will not likely get a direct answer, but you can be confident that the relevant Apple people will see your input for consideration in future updates and product offerings.

You can offer feedback for Apple products other than your MBA via the Apple Feedback page.

Message was edited by: EZ Ji m

Mac OSX 10.8.5

Reply