My battery has 0% charge, so why is it still working?

Recently, I've been having problems with the battery in my late 2011 13 inch MBP, switching off at it's own leisure. When running it in Windows 7, I would often get a notification saying that there is no battery connected before it pooped out, however, when running OSX 10.8.4, I would get no indication when it was going for a nap.


I took it in for servicing and "apparently" nothing is wrong with the battery.


As soon as I got it back, I updated it to OSX 10.8.5, and for a week afterwards, it was fine. But now the battery meter in the top right corner says 0%, yet it says I have and hour and twenty one minutes remaining (screenshot evidence below). When I press the battery indicator button on the side, 3 out of 8 of the lights turn on.

User uploaded file


So which one is the REAL indication as to how much battery I have left, and is there any way to reslove this without replacing the batter?


Cheers

~ Brannan


NOTE: I spent 10~15 minutes writing this, yet the percentage and time remaining haven't changed, but the indicator lights on the side have gone down to 2 out of 8.

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.5)

Posted on Sep 24, 2013 3:01 AM

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10 replies

Sep 24, 2013 5:19 AM in response to OGELTHORPE

I'm aware of what that says, but it's not constant.


Whenever a problem like this occurs, it says the condition is replace now, but when the battery has returned to "normal" operation, it says nothing about the battery's condition (example screenshot below)


User uploaded file


I've also noticed that upon plugging in the adapter, the battery returns to the same "normal" operation as mentioned above.


Also, this is the original Apple battery that I got with the laptop almost 2 years ago.


The only problem that I've had with the battery before this, was occasionally when taking it my bag to and from school, in a padded pocket specifically for laptops, the battery had disconnected itself, meaing I couldn't even switch it on. I solved this numberous times by simply opening up the laptop and reinserting the battery connector (NOT taking out the entire battery).


Could the this old problem be related to my current situation?


Cheers

~ Brannan

Sep 24, 2013 10:17 AM in response to Brannan New

The battery information shows that your battery has seen use but certainly is still functional. Try a SMC reset:


http://support.apple.com/kb/ht3964



Brannan New wrote:



The only problem that I've had with the battery before this, was occasionally when taking it my bag to and from school, in a padded pocket specifically for laptops, the battery had disconnected itself, meaing I couldn't even switch it on. I solved this numberous times by simply opening up the laptop and reinserting the battery connector (NOT taking out the entire battery).


Could the this old problem be related to my current situation?

That is very much a possibility if the SMC does not alleviate the situation. Based on my intrusions into the innards of my MBPs the battery connection has always been tight. Apparently that has not been the case with yours. Based on the symptoms you have described, the issue you have appears to be with the connection or the circuitry, not the battery. Make an appointment with an Apple store genius bar and discuss in detail what you have experienced. Determine if they can test for that. (The Apple Hardware Test doe not).


Ciao.

Sep 24, 2013 12:37 PM in response to OGELTHORPE

When I took it in for service I told them to check my battery for both my current problem and my old one. The technicians said that's nothing wrong with the battery, as mentioned in my first post.


NOTE: The repair place I took it to are authorised Apple resellers and qualified service provider, and does contract work for the local government, so unless they've been BSing them, I'd say they know how to do their job.


As for the SMC reset, no cigar. My laptop switched off twice upon booting after the SMC reset.


Also, since booting post SMC reset, the battery claims to be fully charged at 95%. I checked the power section of system information, the only things that have changed are the charge remaining, full charge capacity, amperage and voltage.

User uploaded file

And yes, it says the amperage is -204 mA. God knows why.


NOTE: Upon writing this, the numbers have returned to more normal figures.User uploaded file

This issue is confusing as ****, but your help so far is greatly appreciated 🙂

Sep 24, 2013 1:03 PM in response to Brannan New

When the battery in a MBP is charged to 100%, with the power adapter attached, it will power the MBP but no longer charge the battery. The battery will slowly discharge until about the 95% level and then the battery will begin to be charged again. During that period of time, the MBP will indicate that the battery is charged even though it does not show 100%. This cycle will be repeated as long as the charger is connected.


I am wondering if your MBP actually reached the 100% level. The mAh values should be nearly identical when that occurs. The last few %'s of charge take a relatively long period of time. If you can, monitor when the led on the charger turns from amber to green and see what the values are.


You said: "NOTE: The repair place I took it to are authorised Apple resellers and qualified service provider, and does contract work for the local government, so unless they've been BSing them, I'd say they know how to do their job." I do not question their ability, but were they looking at the possible problem area(s) aside from the battery. That is why I think a one to one chat with you and the technician may be required.


Ciao.

Sep 25, 2013 9:58 AM in response to OGELTHORPE

The repair shop was also looking at the fan, and they did seem more focused on that. However, after replacing the fan and checking the battery I told them to check the battery again. They stuck to their claim that nothing was wrong with it though after giving it another week's thought

There's about a 9 mAh difference between the charge remaining and full capacity values, it's currently at 100% battery.


If it makes any difference, I have installed iStat Pro, which says that the battery is at 89% health.


I've also been noticing that the magical shutdowns seem to be happening more frequently, and occur within minutes of unplugging the charger now.


Shall I just go the repair place and get them to chuck a new battery in, or this a more sinister problem?


Cheers

~ Brannan

Sep 25, 2013 10:51 AM in response to Brannan New

Brannan New wrote:

There's about a 9 mAh difference between the charge remaining and full capacity values, it's currently at 100% battery.


If it makes any difference, I have installed iStat Pro, which says that the battery is at 89% health.

The 9 mAh difference is inconsequential and the 89% health figure is within Apple standards of a functional battery. When it falls to 80% or less, then its useful life is considered over.


I've also been noticing that the magical shutdowns seem to be happening more frequently, and occur within minutes of unplugging the charger now.


This is what troubles me. What you should try to do is reproduce this shutdown at the repair facility. It can only occur if the battery is defective (which they is not) or there is a fault in the circuitry (which then needs to be investigated). Does this occur with 'heavy' loads on the CPU or is there no apparent correlation as to what applications are in use? It would help a lot if you can determine a cause and effect relationship.


Ciao.

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My battery has 0% charge, so why is it still working?

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