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iPhone 5 does not ring for incoming calls post iOS 7 update.

iPhone 5 is not ringing for incoming calls post iOS 7 update. Have checked the sound settings and everything is in order. The ring tone rings in settings, but does not ring during an incoming call

iPhone 5, iOS 7

Posted on Sep 24, 2013 6:30 AM

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Posted on Jan 19, 2014 3:50 PM

Might be old news by now, but


Hi

Had same problem-2 solutions


1-on the left side is a swith above the volume control-if" the orange is visible it is set to "SILENT"

2- going to settings-general-accessibillity-scroll to assistive touch and turn it on.

Then you have a white circle on black square icon -tap- tap on device- tap on Mute/Unmute- Try and see if that solved the ringer problem. If it has, go back and turn assistive touch off- that might also solve the problem.


Option 1 is the most likely cause for not ringing I discovered, but option 2 might reveal the hidden muted sound issiue as well.


Hope this helps

117 replies
Question marked as Best reply

Jan 19, 2014 3:50 PM in response to Cob Apple

Might be old news by now, but


Hi

Had same problem-2 solutions


1-on the left side is a swith above the volume control-if" the orange is visible it is set to "SILENT"

2- going to settings-general-accessibillity-scroll to assistive touch and turn it on.

Then you have a white circle on black square icon -tap- tap on device- tap on Mute/Unmute- Try and see if that solved the ringer problem. If it has, go back and turn assistive touch off- that might also solve the problem.


Option 1 is the most likely cause for not ringing I discovered, but option 2 might reveal the hidden muted sound issiue as well.


Hope this helps

Jan 13, 2017 5:21 AM in response to Cob Apple

Guys & Girls, I came upon this series of posts as I have an iPhone5S. I have tried each of the suggested solutions buttery as I may my phone will not ring or vibrate when it is 'locked'. When I go to 'Do Not Disturb' at the bottom of the page I have two options under 'Silence' - the first is 'Always' and the second is 'Only while the iPhone is locked'. I only have the option of one or the other. For security reasons I have set my phone to automatically locked after 30 seconds of inactivity. Over the past four days I have missed several very important calls. Any suggestions as to how I can get my phone to ring when it is locked. Best to all - G

Jan 18, 2017 9:47 AM in response to Wesleyjb

Many thanks for this, and other suggestions, on how I can get my iPhone5 to ring when it is locked. It would appear the issue is with the options provided by Apple. In the 'settings' tab under 'Do Not Disturb' at the bottom of the page there are two options for 'Silence'. One is 'always' and the other if 'Only while the iPhone is locked'. The options are either/or. So Apple have, in their infinitive wisdom decided not to offer a third option of allowing the iPhone5 to ring when locked. Crazy or what ...........!!? Looking to move away from the iPhone for this and other infuriating reasons.

Feb 3, 2017 4:33 AM in response to Jennical

Just been away with a friend who has exactly there same issue in that Apple do not allow a phone to ring when locked. Very bizarre and annoying. The issue is that in 'settings' under the do not disturb options at the foot of the screen there is just two either/or options for silence - 'always' or 'only when iPhone is locked'. My phone is always locked for security reasons when I am not using it which results in my missing calls. I cannot understand why Apple do not listen to the concerns of their customers. Even more intent of moving away from the iPhone. Best to all - G

Oct 2, 2017 2:05 PM in response to Cob Apple

A third option: (Tried the 'accessibility' option and though it looked promising, didn't solve my problem. 😟). Click the side button down to silent, i.e. orange, then click up again. It will move from 'mute' to 'volume' level. If that volume level shows low, it's totally separate from the increase/decrease volume buttons on the side. In Settings, go to Sounds, and slide the 'Ringer and Alerts" level across to however loud is wanted. Worked for me. (Annoying to me, that the problem originated in yet another 'update'). Good luck!

Sep 25, 2013 8:11 AM in response to Cob Apple

Thanks to icediver for fixing problem as I did not even know about the do not disturb function. Another case where Apple pulls a Microsoft. Why would you default to do not disturb when you load a new operating system? Had same problem with Ipad2 when I got it when I thought one of the speakers was out (did not play stereo) and it turned out it was set up for hearing impaired in a part of the OS that is not even in Sounds.

Oct 1, 2013 12:35 PM in response to Cob Apple

Im having a similar problem, same symptons but it is tempremental.


Sometimes chooses to go onto do not disturb mode and sometimes rings/textsound with no problem. Cannot understand it at all. I hope apple address the problem asap as they are not a cheap product at all. Fortunatly today i missed alot of calls from people i have no interest in talking to. Maybe this feature knows when you dont want to be disturbed. This time anyway.


Will keep watching to see if the problem happens again on my phone.

Oct 7, 2013 2:56 PM in response to Cob Apple

I have a 5S in an Otterbox Armor Case -- as it turns out -- turning the on/off switch on the side gives the signal that the ringer is being turned off or on -- I checked all the settings, followed all the tips here -- and was still not getting a ring tone. I removed the iPhone from the case, made sure the switch was on, called myself from my home phone and got a ring. When I went to put the phone back in the case, the switch went to the no ring mode --- I was able to re-insert the phone at an angle where the ringer stayed on and it's working fine now. I'm afraid, though, that taking it in and out of my pocket will result in it turning itself off --- very frustrating ....

Oct 16, 2013 7:17 PM in response to lynxgolfer

As silly as this sounds to someone reading this, it worked for me as well. I have searched this topic and have tried changing all sorts of settings as recommended - strange many people seem to have this problem, and each seems to have a different cure. I tried them all, thought this was rediculous, but it was simple enough to try. It rang out of the case, and at each step in replacing it in the case. Prior to trying this, I would manually activate the ringer off and on switch repeatedly and could not get the ringer to work. Try it you'll like it.

iPhone 5 does not ring for incoming calls post iOS 7 update.

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