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iPhone 5 does not ring for incoming calls post iOS 7 update.

iPhone 5 is not ringing for incoming calls post iOS 7 update. Have checked the sound settings and everything is in order. The ring tone rings in settings, but does not ring during an incoming call

iPhone 5, iOS 7

Posted on Sep 24, 2013 6:30 AM

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Posted on Jan 19, 2014 3:50 PM

Might be old news by now, but


Hi

Had same problem-2 solutions


1-on the left side is a swith above the volume control-if" the orange is visible it is set to "SILENT"

2- going to settings-general-accessibillity-scroll to assistive touch and turn it on.

Then you have a white circle on black square icon -tap- tap on device- tap on Mute/Unmute- Try and see if that solved the ringer problem. If it has, go back and turn assistive touch off- that might also solve the problem.


Option 1 is the most likely cause for not ringing I discovered, but option 2 might reveal the hidden muted sound issiue as well.


Hope this helps

117 replies

Nov 29, 2013 3:40 PM in response to Cob Apple

I have had the same issue and it is operator error!!

The Otterbox case issue is a red herring.

You have to be sure the small switch near the top left on the side above the volume controls is not showing red. This can be changed by flicking up the switch so the red does not show.

But here is the thing.

According to settings, you can select do not disturb always and according to what it says all income is silenced.

You can also select only when locked which is odd since it self locks to save power.

What I found is the phone rings in either setting.

My issue was the switch.

Jan 15, 2014 6:05 AM in response to Cob Apple

I tried everything and nothing worked - I checked the volume setting, the mute side-switch, the Do Not Disturb - all were ok.

Finally what I did was to do a reset (hold the back and power buttons for 15 secs) then in settings, I changed the ringer tone to a different one.

Called myself from a different phone and hey presto it worked! Changed it back to my old tone, tested it again and it's all fixed. No idea what caused it but it's back

Jan 19, 2014 12:14 PM in response to Cob Apple

This has randomly happened to me as well. I figured out why it happens with the iOS7 update. It's in the control panel! If you have ever been scrolling and incidentally pulled up the control panel, you most likely inadvertently clicked on the do not disturb icon--the moon. It can be deselected also in the control panel as well as in settings.

Jan 20, 2014 11:23 AM in response to lynxgolfer

lynxgolfer's reply solved the issue for me.


After a number of missed calls making me wonder if I was becoming deaf, I cought my phone starting to vibrate without a sound. I found this thread and sure enough, the little side switch was turned off.


The infuriating thing is that if the toggle switch is on orange (off), you can still change the ringer volume with the buttons on the left. However, when you do this, the phone stays on silent mode, even though the 'ringer' icon shows the volume (as opposed to the stripe-through bell to indicate silent mode)*.


Pretty annoying bug, IMHO.


* iPhone 5S, iOS 7.0.4 at least.

Jan 26, 2014 4:36 PM in response to Cob Apple

Hi everyone. I had similar situation with my iphone 5 but I was able to solve it. It stopped ringing or vibrating. It just would not do anything at all - screen would not flash, would not vibrate, it would just be quite. No notification at all on incoming calls. I tried it by calling my own number from other phones, it would just not work. I was frastrating like crazy.


Anyways, what I did is I did the software reinstallation:


0.BACK UP YOUR IPHONE FIRST!!!

1. Shut down my iphone (power off) by holding down the power button and slide the red power off slider on the screen;

2. With the iTunes application open on my PC, connect the iphone cable to the PC;

3. While holding down the home button on my iPhone connect the lightning cable to the iPhone and do not release the home button until the iPhone screen shows "Connect to iTunes" screen;

4. On your iTunes you will get a message that says that your iphone is on restore mode;

5. Click the Restore iPhone button on the iTunes. This will take approximately 15-20 minutes depending on your internet speed. Once the restore is finished the iphone will restart once or twice. It should restore your iPhone to the previous backup or whatever it had before. Or if not, you can resotre the back up you created before the iPhone software restore process.


Please let me know if this helps.

Jan 29, 2014 5:04 PM in response to Cob Apple

I had this same issue, but it was not the switch, and it was not the Do Not Disturb being on. Go to "Settings", then "Do Not Disturb". In that screen, there is a selection for "Allow Calls From". Somehow, mine got changed to Favorites. I selected "Everyone" and now my phone rings no matter who calls.


The software update must have changed this setting because I've never visited this screen before this issue. As of this posting, I have an iPhone 5c with the latest software.

Feb 20, 2014 12:33 AM in response to ustad_khan

I would like to thank you! I've been trying for weeks to find the solution to my problem and nobody seem to know how to help me. I tried everything the help desk asked me to do and nothing was working. I was getting ready to have my phone replaced. But now thanks to you, my phone is working again!! Once again, thank you for sharing your knowledge for people like me!

iPhone 5 does not ring for incoming calls post iOS 7 update.

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