So it has been approximately two days that my phone would not ring on incoming calls. I tried everything from calling and going into a Sprint store and having them do a thorough reboot and updating profile and softwares, subscriber agreement... you name it, they did it! They told me over the phone that it was something with my account and I would have to wait two to three days for them to do an investigation on what may be causing the problem. I was frustrated and decided to see if there was anyone out there with issues as mine. I happen to stumble across this thread and it made my day...TURNING ON THE ASSISTIVE TOUCH WORKS! I don't know why or how, BUT IT DOES! I even try turning the assistive touch to see if it would stop working again but to my surprise it still works.
Thanks to all those who decided to share with us all the different options, Thanks again.
This is not old news to me at all 😁.