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Ipad issues with Bluetooth keyboards and iOS 7

Hello,


I seem to be having a strange issue using my Belkin Keyboard folio for my iPad mini since upgrading to iOS 7. For some reason, my backspace key has starting to work like a delete key (i.e. deleting characters after the cursor, not before) and will only work normally if I hit CTRL. I thought it was an issue with the keyboard that just arose; when I paired it with another iPad that hasn't been upgraded to iOS 7 it seems to be working normally. Has anybody had other strange issues with external keyboards and their iPads since upgrading? I've heard it could be an issue with Bluetooth and the new operating system. As I rely heavily on my keyboard for editing and writing, having a dysfunctional backspace key is fairly annoying.

iPad, iOS 7, Bluetooth keyboard issues

Posted on Sep 24, 2013 8:00 AM

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47 replies

Dec 13, 2013 7:22 AM in response to sok123

It looked around various places and generally strugged with this forever (since I like waking up my iPad was something I used to do in IOS 6). After trying and trying, I eventually guessed at it (#4 below was never suggested). I have a Logitech Zagg iPad 2 Keyboard, fyi.


Anyway, after trying what seemed to be everything, I did the following [warning, there may be a step or two that is unnecessary]:


  1. Go to Settings > Bluetooth and forget the device
  2. Hold Lock and Home to reset the iPad
  3. Go to Settings > Bluetooth and reconnect the device
  4. Go to Settings > General and Lock/Unlock


From now on, the Home button the keyboard wakes the iPad and goes straight to the password screen without needing to swipe.

Sep 24, 2013 8:07 PM in response to sok123

I will guess that the problem you are experienccing is specific to Belkin, as I use the Apple wireless bluetooth keyboard with my iPad 2 (iOS 7) and I didn't have any change in the backspace key behavior. Backspace still deletes the character before teh cursor, and if I want a "delete" function, I need to hit "Fn-Backspace" to get it to be the forward delete. This was/is the same as on my wife's iPad 2 still running iOS 6.1.3.

Sep 28, 2013 8:48 PM in response to sok123

Similar to sok123, my keyboard did not have any switches for iOS/android, just the power on and pairing buttons. But thanks for the suggestion GeekBoy.from.Illinois, it was a good idea. Today I took my Belkin back to the store (Future Shop), tried a different Belkin in the store with the sales assistant and got the same result. Returned it and bought an Apple wireless keyboard instead. I know there may be an update in the coming weeks for the Belkin, but I couldn't wait - need it for classes and can't live without the backspace. I've tried for the last week through 16 hours of classes and 6 hours of group work. Also didn't trust that Belkin could/would do anything about it. Too bad, because I liked the little Belkin product. It was nicely designed. But so is the Apple keyboard, so I'm pleased to move on.

Sep 30, 2013 3:11 PM in response to sok123

I am having an issue from the lock screen. On iOS 6, if I entered my passcode, hitting the key for the last digit would trigger submission of the entered passcode for authentication. Intermittently, on iOS 7, after entering the last digit the lock screen will just sit there with all four "dots" filled in, indicating I have indeed entered for numbers. The screen does not shake to show invalid entry nor does it allow access to the lock screen.


If I hit the backspace key and then touch the screen for the final digit on the on-screen keyboard, the iPad unlocks just fine.


However, sometimes this works without a hitch. I have yet to figure out the scenario that triggers the issue. But it definitely started with my first attempt to login to the iPad via bluetooth keyboard on iOS 7.

Sep 30, 2013 9:25 PM in response to sok123

This is not Belkin only, as earlier posters have said. I have a Zaggmate keyboard and I've seen most of the problems described here.

The search button on the keyboard does nothing.

The slideshow button does nothing.

When typing in the passcode on the keyboard, all four dots will fill indicating that four numbers have been pressed, but it doesn't unlock the iPad and I have to delete the last digit and enter it on the screen.

The up and down navigation arrows don't work while typing paragraphs of text but only in some programs. (yes in Pages, no in iMessages)

And sometimes in Pages while I'm typing, if I start a second word, change my mind, and start to delete that word using the delete key, it will go past where I stop pressing the key and delete the space between the second and first words (so if I was typing the phrase "bluetooth keyboard" and I had gotten to "key" then decided to delete those three characters, three taps of the delete key would go all the way back to the h, not delete it, just the space between words. It is an odd little glitch and not something I am causing, not that often.

Oct 10, 2013 1:18 PM in response to nrota999

I too, have a Logitech ultrathin keyboard. I contacted Logitech and they went as far as sending me a new keyboard with the same effect - latency, unable to unlock using the keyboard, scroll keys not working...

I contacted Apple only after going through the exhaustive efforts of resetting bluetooth settings, wiping the iPad and setting up the device as "New" - total time suck. I even compared the behavior between my iPad 4 and my wife's iPad 2 - no difference.

I've got the troubleshooting and issue fully documentated in a trrouble ticket as well as logging it into Apple's magical Feedback we portal... Bottom line is we all have to make noise that an actual bug is out there and a patch is needed asap.


**BTW, I found a short term workaround to the lock issue - after your last character, touch any number on the screen - acts like the <ENTER> command

Oct 10, 2013 3:16 PM in response to sok123

Hey folks, this is going to sound crazy, but I thought I would share.


The only issue I was having with my bluetooth keyboard on iPad was from the login screen. Entering the fourth digit to unlock the iPad from the keyboard would not trigger the unlock. I had to enter the fourth digit on the touch screen.


I called Apple and the tech said it would sound crazy, but he wanted me to turn off "Find My iPad", go back to the lock screen and and unlock via bluetooth keyboard, and then turn "Find My iPad" back on again.


Since then I have had ZERO issues with my Logitech Ultrathin Keyboard Cover.

I hope it fixes stuff for your guys, but it fixed my issue. Best of luck.

Oct 10, 2013 7:18 PM in response to BC2010

BC2010 - That is crazy.. and points to Apple knowing there is some kind of issue if they give you that kind of "work-around" advice.


With my Belkin Ultimate on OS7, I just reset the iPAD every 4-5 days (which is the time it seems to take for the keyboard to no longer properly function... see my earlier post for definition) and it works like magic. I'd still say it's a Bluetooth/OS issue on the iPAD if the same issue is happening across hardware/OS and keyboards.

Ipad issues with Bluetooth keyboards and iOS 7

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