iOS 7 and Bluetooth keyboard issues

After upgrading to iOS 7 on an iPad 2, my Logitech ultrathin keyboard will no longer type alphanumerics into my school's secure WiFi login/password network page (but does function properly in other applications/pages). Every single key seems not to function on the WiFi login page (only) except for the upper left hand "home" button, which allows you to toggle away from the login page. In order to login to secure WiFi, I must turn off Bluetooth to disable the Logitech keyboard and bring up the iPad on-screen keyboard, login to the secure WiFi, then turn on the Bluetooth again in order to gain use of the Logitech keyboard. And I must repeat this process regularly because the secure WiFi times out after several minutes of inactivity. This problem did not exist with iOS 6. Very inconvenient. Please help.

iPad 2, iOS 7

Posted on Sep 25, 2013 10:14 AM

Reply
93 replies

Oct 5, 2013 11:37 AM in response to sl7565

I'm still having some of these problems with iPad2 and Logitech UltraSlim BT keyboard. I've re-paired, reset, etc. Manifests as:

1. Can't enter screen lock pin code with BT keyboard after turning on iPad with home button on keyboard?!

2. If I turn off the iPad (using the lock button on the keyboard?!) then the keyboard home button to turn the iPad on again, I can type in my screenlock pin code with the keyboard.

3. Previously, with Zagg Logitech Keyboard for iPad and iOS6.x, the screenlock would automatically disappear once the last digit was pressed ont eh keyboard. With this new setup on iOS7.x, that only happens a fraction of the time, usually the screenlock just sits there with all four 'dots' filled, until I press an on-screen numeral, when the lock screen disappears.

4. I have noticed the keyboard not working in various fields of a few apps, but the lockscreen fail is the major bug for me.


Very annoying indeed.

Dec 15, 2013 6:38 AM in response to mkral

This worked for me!!!!!



mkral Ohio



Picnic,


I had the exact same issue. I found a solution here (I hope these boards let my post hyperlinks) http://www.tonyjworld.com/2012/03/resetting-my-apple-bluetooth-wireless-keyboard -to-work/


Not sure if the hyperlink will show up, but basically to solve the problem, you have to keep the power button on the keyboard pushed in the entire time you are connecting the apple keyboard to the iPad. Seems kind of quirky & I don't know enough about bluetooth to know why it works, but it worked for me.

Oct 31, 2013 2:46 AM in response to Josephine Harris

I'm also having all sorts of problems with my Apple BT keyboard and my iPad with iOS7 (7.03). What I have found so far is

  • My iPad cannot get a successful connection to my BT keyboard;
  • When I access the BT settings in my iPad, it detects all the other BT kit in the house, but just hangs, failing to detect the BT Keyboard; This makes it impossible to 'forget' the BT keyboard;

To get the BT keyboard running again, I have to switch off bluetooth EVERYWHERE in my house, restart the iPad and hope to get the connection.


This is really frustrating: like Josephine I moved to Apple 10 years ago to have error free and bug free work and home computers, yet the recent slew of updates have had dreadful quality control. The new iWork suite is buggy and a step down in functionality and usability from the old suite, and my iPad has been very unstable since upgrading to iOS7. Come on, get your quality control working properly! These are not complex issues, but ones that the typical user faces within 5 minutes of working on Apple devices: these should not have been things that Apple were not aware of.

Sep 27, 2013 7:37 AM in response to mkral

Many of the students in my school complain of the same problem with various brands of Bluetooth keyboards, including Apple, Logitech, Zagg, etc. This points toward an iOS 7 problem since this problem did not exist with iOS 6. I just updated to iOS 7.02 and that did not fix the problem either. Strange that the keyboard works for all applications, except for logging into the secure WiFi page.

Sep 27, 2013 7:42 AM in response to sl7565

The same thing happens to me when I try to access the " My Account" link to see how much data I have left on my verizon 4g package. Again, it's a sign in form, just like the wifi one & the exact same issue shows up. I can't type anything with the external keyboard & I can't get the on screen keyboard to work since the external one is hooked up.

Sep 29, 2013 7:20 AM in response to Aidudu

Hi,


Same here!


If I connect a external keyboard via Bluetooth I will get:


1) multiple key entries

2) jumping cursor

3) permanent cursor scrolling to the bottom


To solve this I must disconnect my keyboard.


Reproduced with a Logitech K760 and ZaggKeys Cover for iPad Mini.


I have also called in at the Apple Support line.

Tested a Settings Reset and Repair of the keyboards but nothing helps.


Any ideas?


Thanks, Jo!

Sep 30, 2013 9:33 PM in response to sl7565

I've commented in another thread to say that this is across the board in third party keyboards, it's a variety of weird glitches, some of them are program specific (I can't get my up and down arrows to work in a paragraph of text in iMessages, but I'm fine in Pages), and forgetting the bluetooth device and repairing does not resolve any of the issues I've experienced.

Oct 1, 2013 3:47 PM in response to sl7565

Actually I'm typing on my Belkin Ultimate Keyboard case right now. Funny thing is that I have the same issue, but it seems to be localized to certain programs. I can type in my browser and web pages, but when I use the email application I can't get the keyboard to register anything except to pop up the virtual keyboard. Very frustrating.

Oct 1, 2013 11:13 PM in response to sl7565

I just read this in another thread and it worked for my Logitech Keyboard!


Delete the Bluetooth profile (if still there) and try repairing after you have forced the keyboard back into discoverable mode.


My Logitech Tablet keyboard works fine with iOS 7.0.2 but I did have to re-pair in after the original iOS 7 update. On the tablet keyboard, there is a key on the underside, near the side with the on/off switch, that you press and hold for a second or two to force the keyboard back to discoverable mode. Your keyboard might be a different Logitech model, but just check its manual for how to force it back into discoverable mode.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 7 and Bluetooth keyboard issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.