Previous 1 2 3 4 5 Next 684 Replies Latest reply: Jan 26, 2016 8:41 PM by maverick9677 Go to original post Branched to a new discussion.
  • VioletRA Level 1 (50 points)

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

    I would acutally put the device in recovery mode and then restore that way as well. verify that you disabled the security software on the computer, makes a big difference.

    After uninstalling itunes and its related components I would restart the computer and then reinstall iTunes.

    To put the phone in recovery mode you completely shut the device off by holding the sleep/wake button on the device. once the device is completely shut off, put your finger on the home button and at the same time connect the device to the computer and leave your finger on the home button until a message/icon appears to connect the phone to iTunes. Then perform the restore

  • Appamir Level 1 (0 points)

    I followed the instructions step by step , unfortunately it didnt work. Any other suggestions ?

  • VioletRA Level 1 (50 points)

    Attempt restore on a different computer

  • kennethyoung Level 1 (0 points)

    If the "Restore on another computer" doesn't work (it didn't for me or the Apple Genius), or is not an option, go back to page 2 of this discussion and read how I used my "freezer" to solve the "Error (3)" problem on my iPad 3, and try it. Right now you have a "brick" so there really is no downside to my "freezer" fix that worked for me. I would recommend a freezer bag with a paper towel wrapped around 1/2 cup dry rice to minimize any condensation, placed inside the freezer bag (I didn't do this and just had some condensation on the outside, but I do recommend others use a freezer bag). The rice wrapped in the paper towel absorbs much of the moisture.

  • Jeepin' Level 1 (0 points)

    Kenneth, I tried everything listed including different computers and different versions of iTunes but no luck. I was out of options and had nothing to lose so I decided to deep freeze my ipad at your advice. I will admit that I was going to call BS on your solution because it was just so off the wall but I figured I had nothing to lose at that point. I wrapped it in paper towels, put it in a zip lock bag, and placed it in the freezer for 40 minutes.


    40 minutes later, I took it out of the freezer and started the restore process. After just 10 minutes the restore actually completed successfully. I was and still am in complete awe that it actually worked. It has been on now for 24 hours with no problems.


    Thanks for the suggestion. It worked for me when I had no other options.

  • jgm3100 Level 1 (0 points)

    Well Unfortunatly I tried the freezer technique and its didnt work for me. I put my iphone in a freezer bag. I didnt wrap it up or put it in rice. So maybe ill try to do it that way. When I took it out my phone had a little layer of ice on the screen so hopefully it wasnt water damaged in the first process.

  • VioletRA Level 1 (50 points)

    Exactly why its a very bad suggestion for people do that lol

  • kennethyoung Level 1 (0 points)

    Glad it worked. You are #3 that has reported success, which all but verify's that it is most likely an issue with the section of the Flash storage that is reserved for the operating system. I've written to Apple to see if they will acknowledge this as the issue and put in place a program to replace the iOS devices that get "bricked" to to "Error (3)", but I have heard nothing back yet. I'll report on this forum if I get any response.

  • kennethyoung Level 1 (0 points)

    Did you try starting the Restore process immediately after taking it out of the freezer, or skip that due to the ice? So far I've had 3 people report success using this technique after getting "Error (3)" and you are the only "fail" to date. If you retry and it doesn't work, please let me know if you still got "Error (3)" or a different message (and what it was) so I can keep records and continue to chase this issue with Apple. Customers should not have to pay to fix an Apple device that gets "bricked" due to an Apple iOS update, regardless of the devices warranty status (IMHO).

  • ogm1er Level 1 (0 points)

    Hey Kenneth,

    I myself have been stuck for a while now since ios 7.0.2. I have tried everything in the forums, and even your freezer trick. I tried the restore right after I took it out the freezer and still got an error 3. When you wrote to apple, did you email them or send them an actual letter in the mail? If by email, may I please have the email address that was used. I'm about 2 mins away from emailing tim cook about this...This is an issue that needs to be addressed!!


    Thank you.

  • jamesvilla19 Level 1 (0 points)

    This sounds like a good method (me being desperate). I tried your method of storing the device in the freezer for a duration of 40 min in a freezer bag with rice. I took it out immediately and restored with the now latest version of ios 7 (7.0.4). It appears to have no change in pattern during the restore (fails more than half way). I will retry this method again since apple has not taken responsibility for this mess.

  • kennethyoung Level 1 (0 points)

    It was the "Customer Satisfaction Survey" that Apple sends out after a visit to the Genius Bar which failed to solve the problem. After the last "check the box" question on the survey, they give you a big text box to type in as much as you want, then asks for your phone number and a good time to call you after you complete filling in the text box.


    I wrote a pointed argument as to how Apple should be responsible for "bricking" devices with their software iOS updates, regardless of warranty status, the same way I would hold my car dealership responsible to fix my car if they updated the engine OS and after the engine software update, the engine wouldn't start. If my car dealership said to me the same words the Apple Genius and store manager said "Sorry the OS update bricked your engine, but your car is 222 days out of warranty, so we'll sell you a used car or engine at full price" - well, would you accept that? I don't think Tim Cook would and Apple customers shouldn't either. I didn't drop my iPad 3 and break the screen - that would be my responsibility. Apple pushed an iOS update to my device and bricked it. That's their responsibility as I see it.


    I've been told that Apple reads every one of these customer survey and takes them seriously, so we'll see if they respond.

  • ogm1er Level 1 (0 points)

    Thank you for the info. I smell a class action lawsuit coming real soon if nothing happens. It almost seems like they know about this issue but yet claim its a hardware issue. I keep getting pointed to a document on here for help from the so-called apple people telling me how to restore. I have tried every step they have told me to do, have done all the steps on the forums, I HAVE TRIED EVERYTHING. I have been a developer for 3 going on 4 years. I thought it was classic when the "genius" told me that us developers are smarter then they are, we have no clue what error 3 is.

  • Appamir Level 1 (0 points)

    I tried everything inculding freezing the iphone for 45 min with and without zip bag , but still during firmware restore i get the same " unknown error (3)"

  • Rahul Kulkarni Level 1 (105 points)

    Move to new version of iOS 7.0.4 and see.

    Do a full clean restore.

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