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Level 1

1 points

Can't Send Email from iOS 7 (Gmail, Outlook.com, exchange)

Ever since I updated my phone (iPhone 5, 16 GB AT&T) to iOS7, I've been having difficulty sending emails. I have 3 accounts set up: Gmail, Exchange (for work) and Outlook.com (used to be Hotmail). Most of the time I don't have any trouble. However occasionally I'll send an email (from any of the 3 acconts) and it doesn't send. It doesn't move into the "sent" folder, doesn't show up in "Drafts", nothing. It just disappears into the ether. I've tested this with sending emails to myself so I know that it's not actually going through.

If I completely close out of mail (double click and then close the app) the problem (temporarily) resolves itself. However it inevitably returns.

I've tried doing a hard reset on the phone & deleting and re-installing each of the email accounts to no avail. Now I find myself having to check the sent folder to ensure each and every email I send actually goes through!

Anyone have any advice or similar issues?

iPhone 5, iOS 7

Posted on Sep 26, 2013 11:07 AM

33 replies

atlz

Level 1

12 points

Mar 11, 2014 7:47 AM in response to MickeyGHP

I had the same problem as described in previous posts. I just upgraded to ios 7.1 and this fixed the problem at least for now. I'd like to see if other people had the same success after updating to 7.1.

Good Luck!

Apr 16, 2014 9:21 PM in response to Sachin Ahuja

Thanks Sachin. You have rescued me from my Gmail sending error which held me back for months.

Aug 6, 2014 11:46 AM in response to Crystal Tham

After spending 4 hours today trying everything to fix this problem, I finally fixed it. I went to other (not gmail button) and entered my email account as a POP instead of IMAP. This came up with all of my emails, starting with the oldest. I really just wanted to see if I could send an email with that and I could! Once I sent the email, I deleted that account and tried to set up the same gmail account but with IMAP instead (again, not using the gmail button). IT WORKED! Once I did that I tried what would happen if I used the gmail button (since it shows me sent mail, etc.) and that worked too!!! I could not be more excited right now. The link below will show you what you need to enter when you go through the other email button. GOOD LUCK!

https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018

Can't Send Email from iOS 7 (Gmail, Outlook.com, exchange)