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My iPad entered Recovery Mode after updating to iOS 7.0.2

Today I received the push notification of the iOS update (7.0.2), after installing and rebooting the itunes icon came up. So I connect my iPad to my itunes and it says I have to recover back to factory settings!

iPad (3rd gen) Wi-Fi, iOS 7

Posted on Sep 26, 2013 4:11 PM

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22 replies

Nov 18, 2013 11:31 PM in response to AndresPera

Yeah, mine did the same thing. I have a fast internet connection, I'm using the cable it came with, don't have any overbearing virus software, etc. etc.


My pictures are all in iCloud, so I'm not worried about them, but I lost four days of data (probably just game scores or new app installs).


It's still weird and annoying.


Oh, by the way, this was on 7.0.4, not 7.0.2.

Nov 27, 2013 8:21 AM in response to tikilab

After a lengthy online chat with Apple support, I slavishly followed their instructions. I have now restored my iPad back to it's original state 5 times, then applied the backup i have on my iMac. It has (after approx 12hours) reverted back to recovery mode on all 5 occasions.

Last night I thought I would try something different. I restored it back to original state, and made it a new iPad (with a new name). I did not restore from one of my backups, but instead synced the "new" iPad with iTunes.

Guess what - this morning it had gone to recovery mode. I am fed up to the back teeth of spending 3hours or more restoring this device.

I had another chat with online Apple today, and now I have an appointment at a Genius bar on Sunday where they will replace my iPad with a new one. I sincerely hope this doesn't happen again.

Mar 21, 2014 2:20 PM in response to guitartoys

I agree completely.


If a dropped Internet connection can bork an iPad, the update process is completely broken not to mention very badly designed. There is absolutely no excuse for this kind of ineffectiveness and data-damaging bug.


If there’s one process that should be impervious to Internet connection problems, the process that updates system software is it.

Mar 21, 2014 7:27 PM in response to zelous

Oh, I did that before posting to this list.


By the way, my iPad’s storage was probably full. I was listening to a podcast after a couple of weeks after not doing so, so the Podcasts app continued to download pending episodes. I had about two gigs available earlier.


That’s probably why my iPad crashed while playing a podcast. At the time I attributed that crash to the many random crashes people have reported on iOS 7.x, so I hastily started the OS update to end the crashes. Bad idea.


It seems that the reason the update failed is that the download couldn’t finish because there was no space available on my iPad. The process that actually installs the downloaded package attemped to install a package that was not downloaded in its entirety; bad updater, for installing a bad package. But even badder software-update starter starting the update process with so little space available on the iPad.


If my hypothesis is correct, my iPad should’ve checked the available space before attempting the upgrade. There should be a free-space requirement of at least a few gigs before starting the upgrade. There must be no upgrade attempted when the minimum free space requirements are not met. Keeping the user’s data safe should be the first priority of the update process.


I just added another feedback item describing this hypothesis.

My iPad entered Recovery Mode after updating to iOS 7.0.2

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