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ios7 keeps refreshing apps after switching

I dont know if this is a new "feature", but it's really annoying.


If i have, say, an open webpage in Safari, and say i've scrolled down the page and zoomed in to a section i'm interested in, then switch to Mail to get some info, and then switch back to the webpage, the webpage will refresh and take me back to the top.

It's REALLY annoying.


Why can't it just stay where it was, like in ios6??


Is anyone else having this issue? Can anyone think of a fix?

iPhone 4S, iOS 7.0.2

Posted on Sep 27, 2013 12:16 PM

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Question marked as Top-ranking reply

Posted on Apr 16, 2017 11:14 AM

Just adding my issues here in hopes it gets attention from the powers that be


My Experience is as follows


Games - take your focus off the game and come back later and you have been refreshed out of a life and progress on current level. (I'll admit to playing Candy Crush when I have 5 idle minutes here and there )

Forms - Leave to get info on another page or app and come back to find your form emptied of previous entries.

Downloading Apps . take the focus off the app and it does not download in background as it did previously. Refocus to apps and page is refreshed to home page.

Facebook - since this is always on in background you may take a call, do work, etc and come back and now have refreshed what you left off with.


It is quite irritating and can not be called advantageous to the end user experience in any way. Maybe this frees up memory and makes the phone faster but at what cost?

1,052 replies

Dec 14, 2013 2:38 PM in response to rick7

Rick7 - In my experience as an Apple developer, real world user experience and data can help get to the crux of an issue far more quickly than attempting to replicate it in house. Crowdsourcing the phenomena helps with the triangulation.


You can ask them to walk you through the entire backup and restore process at the Genius bar in exchange for being their beta tester for iOS7.


There is a connection between retail store staff and Cupertino, so this is a good sign for the rest of us.

Dec 14, 2013 3:14 PM in response to ERSinclair

ERSinclair - yep: Windows: now there is an OS that, no matter what bad things one might say about it, at least has app-switching and multitasking down right.


On another note, I was just reflecting on the fact that there's one piece of this puzzle that - strange as it might be -- we still don't know: how many iPads and iPhones are there out there that don't have this problem vs. how many do? And since it seems to be less common (or less noticeable) with iPad Airs and iPhone 5's, are there, for instance, some people with an iPad 2 like me who don't have the problem? I really don't know.

Dec 14, 2013 3:31 PM in response to rick7

We're unlikely to find out, rick7 There are 4 major groups:


1. They have the problem and search for it and find a thread like this.


2. They have the problem and don't quite understand it and don't know how to search for it (most of us here at one point).


3. They have the problem but don't see it as a major issue.


4. They don't have the problem so don't care.


The members of the first group are likely to be more technical and this group will therefore probably be smaller thus reducing the apparent size of the problem.


My gut feeling is that the problem is universal (if less noticeable on newer machines) but I suspect that Apple isn't about to launch a public survey to find out ...

Dec 17, 2013 5:35 AM in response to Maddawg777

Absolutely Maddawg! I was one of the early posters although I cannot do much while traveling the world. But this bug is so annoying that I started now to look for alternatives. Likely an Asus Transformer T100TA hybrid or a small 8 inch pad by Dell or Toshiba - with WINDOWS 8.1. Yep, thats right, even if I have to wipe off Windows now and then, I am not ready any more to deal with that bug. It causes massive time loss and sometimes (for example when I write into a text field in Safari) also considerable loss of data. Not to talk about nerves... Android is no alternative for me, I am not giving my private life to Google. But I died the Microsoft death already so what does it matter... So Apple, do something or you start loosing customers!! I am ready to pay more for a flawless machine and OS but not something that has that kind of severe problem.

Dec 17, 2013 6:16 AM in response to sjmawer

TOO MANY BUGS!!!!..


1) CHARGER BUG


2) MULTI-TASKING BUG (4 MONTHS)


3) BATTERY LIFE BUG (1 YEARS SINCE iOS6)


4) REFRESH APPS BUG (4 MONTHS)


5) iOS DOWNGRADE PROHIBITED (4 MONTHS)


I am sure that Apple blocked the iOS6 downgrade to be sure to keep everyone on iOS7 as almost no one liked the iOS7 design and functionnalities.


All my friends, family and customers around me want to go back to iOS6 !!! no one of them not even ONE like iOS7.


So imagine what's best for Apple? see everyone updater from 6 to 7 downgrading from 7 to 6 in a week or to block them in iOS7 to prove to Magazines, Blogs and new customers that iOS7 is the best mobile OS.


This is simply a big LIE... ios7 is not usable and they prefer to keep us trapped in iOS7 than see us back to iOS6.


A big SHAME!!!!...

Phil

Dec 17, 2013 10:02 AM in response to Suz Howells

Thanks, Suz Howells. I'm curious to know: why exactly is it that user experience and data can help get to an issue more quickly than the developers working in-house? I can't imagine that they don't know the issue as intimately as any of us. The way we are seeing the problem is exactly as they must be able to see and experience it. So it seems they should be able to fix it without us. They've got to have enough of them to have a good-sized sample group. I really don't get why they're enlisting users to help.


On the other hand, I can totally see them asking users to beta-test any fix that they've made, but that's a different situation. This problem with app refresh is not in any sense a randomly-occuring bug where a developer would need users' help in finding the exact conditions under which it happens.


Thanks for helping me to understand this.

Dec 17, 2013 3:20 PM in response to sjmawer

I still hold to the same conclusion that I stated on a different thread about this exact issue which is that this is a botched feature. Clearly they had some need/reason to change how swapping between an active app and an "idle" app was working before (in iOS6) otherwise this wouldn't even be a discussion. If I had to draw any conclusions as to why they added this feature, my assumption would be either to save battery life or to free up memory for the active app because iOS7 itself is more of a resource hog than iOS6 was.


This problem is so easily reproducible that there is no way they actually need our logs to get to the bottom of it. It's not like trying to track down an unpredictable behavior pattern. For that reason, I believe that feedback we've been getting from the support team is just smoke and mirrors.


What I feel most upset about is that Apple hasn't taken any accountability for or really even given any acknowledgement of this issue (not that I've seen at least) and that they cut off the fallback strategy to iOS6 very prematurely. That was a bad move.


Their ability to just drop supporting your device at the drop of a hat is always what has made me very hesitant to purchase Apple devices. In their world I feel more like a sheep than a high paying, valued customer. Deciding whether or not to go with the Mini or an Android tablet was an especially hard decision for me because of that. I don't think I'll be making that mistake again.

Dec 17, 2013 3:42 PM in response to Bardzo

Hi Bardzo,



Same here.. i have already 3 ipad mini on eBay and 1 iphone 4s 64gigs and my two last iphone 5.

NEVER AGAIN I WILL BE THE SHEEP!


Move to Android with a Samsung phone first, just one to check if i like that and if this is not convincing me i will keep NOKIA which is very very nice to me.


again SHAME ON APPLE for keeping us trapped and jailed and for leaving millions of users with no official information on this problem.


USERS i invite you to leave apple for something else this is not anymore the top phone or tablet of the maket anyway and less with a mono-tasking operating system which need to be charged 2 to 3 times a day if you have a working charger of course.


Now i understand why Apple is behind Samsung ... the real big BOSS.

Phil

Dec 17, 2013 4:34 PM in response to Wislez Philippe

I'm not quite ready to give up on my iPad as I'm still clinging to some hope that Apple is going to fix this problem. I am not even knowledgeable about what the best Android tablets are on the market at this point. Two years ago when I bought my iPad 2 I had been going back and forth about whether to get the iPad or an Android tablet. At the time I felt that I made the right decision, but this is sure depressing.

Dec 18, 2013 1:40 AM in response to Bardzo

The output of various memory reporting apps suggest that if there's a botched feature, it's memory disappearing (it's neither used or free), and the app-restarting issue is a natural side effect of the lack of free memory.


My phone is currently reporting 25MB free, 232MB used - leaving 255MB mysteriously unaccounted for. On an identical phone running iOS 6, the unnaccounted memory is around half that, meaning more is free for use to hold suspended apps (it would be around 153MB free in this instance).


I've read one suggestion that the unnacounted memory is that allocated for graphics, but I can't find any Apple documentation to back that up.

Dec 18, 2013 2:12 AM in response to paulfromstone

Nothing concrete, but I've found another reference to "missing" memory potentially being in use for graphics: https://discussions.apple.com/thread/2667822


However, someone on the discussion says, "Apple doesn't say what this "category" holds," so it looks like there might not be any official documentation about it.


Funny how several people on that discussion question the reason to check memory usage, since Apple stuff "just works". Not any more it doesn't!

Dec 18, 2013 6:52 AM in response to paulfromstone

I chased up the support call I made last week and got this email response from the iOS Senior Advisor I spoke to before:


"I have not received any further information. The engineers stated they are looking into this and possible include a fix in a later software version. This is the only information I have been given."


It's not particularly encouraging though it's the typical non-committal response that we've come to expect from Apple. It does smack of being fobbed off to shut us up and I suppose we were never going to get a committment to a fix anyway.


I've been looking at alternatives to the iPad Air as a replacement for my iPad 2 but the Air still looks as it's leading the field at the moment. I would prefer to stay with Apple kit but my confidence is slipping. It's perhaps becoming more a case of '*just* works' rather that 'just *works*' ...

ios7 keeps refreshing apps after switching

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