ios7 keeps refreshing apps after switching

@spacom - Thanks, that would be cool if CNN picked it up as a story. There are probably millions of people that hate this bug and don't know how to get Apples attention. And I agree, I'd be happy to go back to version 6. I hate having to retype my username and password into my favorite web site every time this thing refreshes. That's not my only beef with this thing. I hate the time it take to reload web pages just because I switched away from it for a second. This bug is effectively doubling or greater than doubling my data usage. This may have contributed to me going over my plan limit last month and having to pay the phone company $15 for another gig of data in the last week of the month. So I get charged for another months worth of data, but only have 1 week to use it. From my perspective, it's a scam. Apple gets the phone companies to push the iPhone so that the consumer has to buy additional data. Its a win win for Apple and the phone company.

Is there a social media hashtag for this issue? Could be helpful to estimate the extent of the problem. It has certainly impacted my willingness to purchase devices for holiday gifts.

@ERSinclair - thanks for your comments, I wasn't sure if this is the right approach. Really like mine I devices but this bug is really annoying even worse when can not go back to IOS6.

Took me about two minutes to write short description and a link to this thread and send it to CNN Story ideas.

Let's hope a lot of other people do the same so CNN take it seiously.

We have our issue listed here: http://www.digitaltrends.com/mobile/ios-7-problems/ under "Glitch: Refreshing apps after switch"

Let's hope the issue continues to get more publicity.

Thanks for posting this, paulfromstone - excellent to see mention of our issue in this review. It sounds like he's been reading this or similar forum threads.

Thanks, paulfromstone, this is encouraging.

I haven't heard back from Apple yet following my support call on Tuesday. I'll leave it a week then send a follow-up email.

@paulfromstone - Thanks for the posting. Thats exactly the kind of attention this problem needs to be receiving. Just like "spacom" did, I emailed CNN and alerted them to the issue as a potential story. I hope they feel like picking it up.

I had an experience today that makes me wonder if it actually the apps themselves. I opened an app today that I have not used for over a month and it was displaying the exact same article I looked at back in October. I was able to scroll and read the article with no refresh. The app is the Bloomberg news app. This is how all apps used to work under iOS 6.

I have also had times where the app displays it's former state for a second or two and then refreshes the screen. Evernote is the app where I notice this most. Ebay also does it where I see my search results briefly before they disappear.

As with everyone else, I find this very frustrating and I am surprised that more people aren't complaining.

Hi Room,

First of all sorry for my poor english but i will do my best to explain my feels.

FIRST : I think that Apple is not hidding their effort in finding a solution i simply think that Apple is not finding the solution to it after 4 months of the first release of the iOS 7.

SECOND : iOS 7.1 update is announced soon and there is no fix for our multi-tasking problem which seems to be the most important of several bugs in iOS 7.

We have to admit iOS7 is certainly not the best mobile OS around, specially due to the graphic interface which has been design by a new designer and not by the ios 6 designer.

I just readed that iOS7.1 will bring a Graphic Interface FIX that will show the icons under the text as many people was lost with the option on the screen ... can't believe that they work on graphic interface fixes before the multitasking problem.

The white background kills your eyes when working for hours on the ipad and i still dont understand how this iOS is slowing down all the iphone or ipad with a light design like this.

THIRD : The battery problem on iphone 4s and iphone 5 and inacceptable my battery has lost 50% of its life, now i need to charge 2 to 3 times a day and sometimes when i am at 30% or 40% of my battery the iphone turn off. How is this possible? where is the fix? when? no answer... no solution.....

MORE PROBLEMS!!!.. have need to be resolved... but the worst from Apple is not their silence in not bringing any solution but they force us to stay in a NON-WORKING MOBILE OS and jail us on iOS7.

I have a friend with a iphone 4 (not 4s) which is trapped with ios7 and sincerly the phone is unusable too slow really unreactive he really needs to buy a new phone and this due to the Apple Rules concerning a downgrade for mobile users, he is not autorized to downgrade to ios 6. a SHAME!!!

TO RESUME : Ugly interface , non working interface , no fix , no solution , trapped and jailed in iOS7 and after 4 months not a single sign of a fix or serious discussion from APPLE.

This will make me sell all my apple stuffs and move to Samsung (Android) with no restriction, easy access to my phone when adding music, photos, etc.. etc... and not again jailed and trapped into iTunes which keep a copy of all my phones files and takes more than 50 gigs on my macbook pro harddisk.

We pay for a Mercedes and get the support, quality and service of a FIAT...

SHAME SHAME SHAME!!!.. i hope they will read this....

Phil

Hi all -- Just to mention that I tried Helveticum's suggestion a few days ago to file a support call about our issue to Apple by going to https://expresslane.apple.com/LocaleChange.action

and I got some good results, at least preliminarily. I received a phone call from Apple within minutes. After talking with this person he connected me to someone else who seemed to take the problem very seriously. We talked about it at length though of course with the standard unwillingness to acknowledge that they know about the problem. He's supposed to call me back within a few days.

On a separate track, I'm also working with my technician at my local Apple Store who does seem to at least implictly acknowledge that Apple is aware of and working on our issue. He's asked me to help them diagnose the problem in terms of determining if the problem is indeed with the OS or instead is related to the particular data I have on my iPad. He's asked me to start the process by doing a backup to my desktop and then setting up my iPad as a new device without yet doing a restore. Then I would work with just the native Apple apps and see if I still get our problem. Eventually, after doing an amount of testing, I would do a full restore.

I have mixed feelings about doing this. For one thing, doing a backup and restore scares me. Secondly, why are they enlisting users to help with this? I'm sure they have seen the problem and reproduced our issue internally. Why can't they solve it within their own engineering department the way you fix bugs or remedy a poor design? The idea of having users help them feels all democratic and user-participatory and I guess I should be thrilled, but I can't shake this feeling that they're doing this as a way of "well, we're not acknowledging anything but just in case there is something going on we'd like to see what users are reporting and experiencing with their own iPads."

Thoughts?

Does anyone know anything about the performance of Android tablets and phones regarding app switching? I guess in the back my mind, if this problem just doesn't fixed on our Apple devices...

Rick7, I appreciate your reticence re the backup and restore. You may recall I did much the same at the suggestion of Apple Store tech support. Although I eventually got everything back, it was not completely straightforward.

Although I had done a full backup the day before, the restore appeared to restore old versions of the apps and I ended up with over 9GB of updates to bring the apps up to date. Some of the apps didn't come back at all and I had to download them again (obviously they were marked as already paid for). It was almost as if a restore had been made from an old backup though I'm pretty sure I was careful.

The one benefit was that I seemed to end up with more space than I'd had before though I think I eventually ended up with all the apps and their corresponding data. I am aware of some bloat issues with iMovie (in the past necessitating a delete and reinstall) and there may be other apps that this affects.

So it was not a smooth process for me and I'm not sure why they are wanting to use you as a tester when they have all the kit and resources to test it themselves. Is to try and make themselves look proactive and inclusive as you implied?

Rick7 - I tried the full reset and set up as new with only 2 or three apps - no dice the problem still exists. You can try this and if it doesn't work reset and install to a saved backup. I had to use iTunes to manage this process which in itself is a pain .....

Welcome to the discussion - I wasn't aware that 7.1 was so close. As you say, there is no mention of the refresh problem being fixed in this release. This may imply that the current behaviour is so fundamental to the overall design that a quick fix is unlikely. What a huge disappointment.

Thank you Phil for your comments.

I desperately needed to use my phone today. All I needed to do was upload a photo to a web page. Camera crashed first time, and when I switched back to my web page, it reloaded, loosing my login and my my typed text and start over. So then in an effort to do this without multitasking, I tried taking my photo first and then logging in to the web site, retyping all of my info but when I went to select the photos I wanted to upload, the page crashed closing the browser. When I reopened the browser, it took me back to the page, not logged in and none of my text typed in. I gave up, used email to email the photos to myself and waited till I got home and did it on a Windows computer very first try. Too bad they did not get to the place I needed to get them to until it was too late.

Thanks Apple! You just cost me a lot of time and money. Not to mention all of the wasted data useage on my phone.

To ALL,

Those of you who think the local store is going to help you are being mislead. They have no special authority to include you in any Apple research program to establish the root of this problem. They have no more of an idea as to how to fix this than you or I. Remember, a few weeks ago that store clerk was working as a telemarketer trying to sell you new doors or windows or something. Either that or he might still be waiting on his last check from Mcdonalds. They are not programmers or specially trained on how to resolve such a problem.