CD Drive will not import my CDs to itunes

Same problem with my MacBook - superdrive

I've tried to rip some CDs to my MacBook , some of them just worked fine - but with the ones that are a bit battered- with a few scratches - a problem would occure: at some point a song would stop being ripped. And it's impossible to stop the process - the disc would continue to spin and it's impossible to eject it. It happened twice and I finnaly got the CDs but it took me a loooong time. And still not sure how I managed.

The CDs with a problem would go easily on a PC and would get converted into MP3 without a problem - but My new MacBook would make a fuss...

I want to be able to rip my CDs on my MacBook. There must be problem with the hardware.

I had this same problem. I took my laptop in multiple times to the SAME genius tech each time and showed him perfectly good CD's not importing. I had purchased my Mac in Aug 06. Apparently a more reliable drive came out in Oct 06. He (after conceding that he and I were wasting each others' time with my genius bar appointments) then offered me a new computer with this new drive. Indeed, I received a new comparable model (with slightly better specs) at no cost to me. I would encourage everyone to take their books in with these horrible drives and ask for a new computer. It is unacceptable to not be able to use this important feature of these computers. They just cost too much to deal with this.

MacBook Mac OS X (10.4.6)

MacBook Mac OS X (10.4.6) with a few superficial scratches and a Wu Tang Clan sticker

MacBook Mac OS X (10.4.6)

I am having a similar problem, I have a Superdrive on my Macbook and it will not for the life of it allow any CD to be imported easily to iTunes. When I insert the CD the only thing that reads it is the computer itself, in iTunes there is nothing, no Devices tab appear in the Source List, and importing is a pain, because I have to manually find the CD in the Finder, then higlight all then drag them to the iTunes Library. The CDs are all original store bought CDs that are not scratched, so is there any solution for this problem??? Please let me know 🙂

Wow, i'm so glad i came on here before i went to buy my MacBook.

In that case, do any of you know if it is possible to buy the 80GB White MacBook with a combo-drive rather than a SuperDrive. The thing is, i don't know the difference between the SuperDrive & The Combo-drive, apart from the fact that the combo-drive seems to be a lot better for importing cds.

So can someone please help me?

Thanks

Ellie,

Yes it is possible to buy a 80GB MacBook with a ComboDrive. To order one, go to the online Apple Store and select MacBook. Then select the 1.83 GHz White MacBook with ComboDrive (for $1099). On the next page you will have the option to customize your Mac. Simply choose the 80GB hard drive, and whatever else you deem necessary.

As far as the difference between the ComboDrive and the SuperDrive, basically it comes down to this: the ComboDrive will write CDs and read DVDs, but not write DVDs. The SuperDrive will write (and of course read) both CDs and DVDs. Here are the technical differences:

ComboDrive: 24x (DVD-ROM/CD-RW)
SuperDrive: 6x double-layer (DVD+R DL/DVD±RW/CD-RW)
Check here for the technical specifications on the MacBook and compare the ComboDrive to SuperDrive under the "Storage" header.

Lastly, your point about the ComboDrive being better for importing CDs is correct. But not ALL MacBooks have issues with their SuperDrives as drastic as those outlined above. Remember these Discussions are places where people often come to report/solve problems. Thus you will likely find a large number of people reporting that their optical drives don't work, but this may not be representative of the actual MacBook population.

If you want the ability to burn DVDs, then I would buy a SuperDrive--most likely your CD importing will be fine in iTunes. But if you really don't care to be able to burn DVDs, then go with the ComboDrive.

Good luck.

Hello All

I love my Mac. Never had a problem with my DVD burner really, but the performance is poor. I guess this is because Apple ordered a very small drive slimer than standard slim drives. Matshita / Panasonic delivered a 9.7mm slim drive opposed to the standard 12.7mm... The drive performance are lowered and the manfacturing potentil errors are grater.

Please Apple, a new firmware tha supports DL and 8x or a new drive to buy that I will be happy to replace myself...

I bought a MacBook with Superdrive in August 06 and have wound up with exactly the same problem as many of the people replying to this post.

After just 7 months, and without any wear and tear on my part (I hardly ever carry my MacBook around; when I do, it's in its box and safely on the back seat of my car; and I don't even use the drive very much - I've probably only burnt 10 CDs, and downloaded 20 or so to iTunes), it just stopped working. It wasn't reading or writing CDs or DVDs, and I would usually have to restart the computer to be able to eject the CD.

I asked the people at Apple Care to let me downgrade to a Combodrive (as one other poster to this discussion has done), but no matter how much I tried to persuade them, there was no way they were going to let me.

The people at my local service centre were great, very friendly and helpful. They have replaced the Superdrive free of charge (I was still within my 1 year warranty), but of course, I am now resigned to the fact that the drive will go wrong again, and next time, it will be out of warranty, and I'll have to pay 3 or 400 pounds (6 or 700 dollars) to get another Superdrive.

My only option now seems to be to take out Apple Care cover, as it seems inevitable that the drive will have a very finite life span. This in itself will cost 200 pounds for 3 years, and I feel like I've been bullied into getting it, just because I was unfortunate enough to buy a fundamentally flawed product.

My advice to anyone thinking about buying a MacBook would therefore be: don't get the Superdrive!

MacBook Mac OS X (10.4.9)

The optical drive for the first MacBook that I purchased did not work right out of the box. The store I purchased it at exchanged the whole computer the following day. Now, 7 months later, the optical drive for the second computer is not functioning properly. Certain store bought CD's cause the drive to freeze up while importing to i-tunes. Some have minor scratches others do not (Some with very bad scratches DO import to i-tunes so i dont think it is the scratches that are the problem) I am able to play all of the discs that do not import on my home disc player and on my wife's computer. Has apple come up with a solution other than replacing the drive with the same model drive?

BUMP

A week after turning in my MacBook to the MacStore technician called and said that they had replaced the MATSHITADVD-R UJ-857 with a new one, and that the disc that I had given them was still freezing up the drive at the same spot when being played. So, the computer that I turned into be repaired last week now has the same problem it did when I brought it in to have it serviced. Before he exchanged the optical drive with a brand new one, he was able to play and copy the disc successfully on a G-5 Machine and that copy of the disc works on my machine with the newly installed drive. He recommended that I make copies of any discs that my newly installed optical drive can not read on another machine and then play the copies on my MacBook.

I was able to play the original "faulty" disc on a MacBook demo in the store and it worked fine (with the same model optical drive) I asked if they could just take the working disc drive out of the demo since it apparently works, but the tech said that they could not and could or would not give me a suitable answer or reason as to why not.

THIS IS MY 3RD FAULTY OPTICAL DRIVE.....2 RIGHT OUT OF THE BOX!!!!!!!!

I sent mine in after 3 bad MASHITA drives (only reading about 2/3 of my discs that played well on every other machine they were loaded into)

I sent it friday the 15th and it was delivered back to my doorstep tuesday the 19th. ONLY 4 DAYS !!!!

This time it finally seems to be working. They replaced it again with the mashitaDVD-R UJ-857, and also they replaced the part identified as " PCB, MLB, 2.0GHZ DC, SMS/KIONI".

I was able to download 10 out of ten of the discs that froze up the computer with the previous MASHITA drive

Hi,

After an unsuccessful new drive installation at my local Apple Store, with the same symptoms of freezing during CD import described above, I called 1-800-APL-CARE. They referred me up to a product specialist who took lots of notes. He said engineers are working on the SuperDrive/CD import issue but that there is no fix at this time. I was given a case number and told to call back in a few weeks for a status check. He said the more people that call, the better to get the engineers' attention and efforts. I have import failure with about 2/3 of my CDs, old and new, scratched and immaculate.

I'm sorry I'm having the same problem as everybody else. 😟 Luckily (*knock on wood*) mine hasn't been as bad, but I've had to skip several of my favorite songs when importing. 😟 Tees me off. I have a Superdrive, BTW.

Each song that had a problem had no major scratches on the disc. A regular CD player would continue to play these tracks with no reduction in quality.

One disc the computer drive simply spit out and wouldn't play! And this disc has no scratches!

Then, it takes so long to restart. I get the colorwheel going round, my computer's brain trying to comprehend all this as the drive keeps getting hung. I have to hit restart at least twice. It's extremely frustrating.

I don't think it's just a cheap drive issue. I think it's a ploy to increase Itunes business as we buy the songs we can't rip!!! 😟

Yeah - I'm in the same boat. It was working fine for a while, and I can burn cds with no problem, but the drive just spits out most commercial cds I feed it. It works fine with dvds though.

Macbook Mac OS X (10.4.7) Macbook Mac OS X (10.4.7) 2 GHz Intel Core Duo 1.25 GB DDR2 SDRAM

After buying an enclosure for a drive I had sitting around, Apple released a Superdrive Firmware upgrade last night. I installed it and now it looks like my drive accepts disks that had been rejected before. It isn't 100% - I ran into one disk that imported fine on my Windowz desktop - but it does seem much better now.