CD Drive will not import my CDs to itunes

I was having this problem too and didn't find any fixes by searching this forum or Apple's knowledge base. I decided to hook up an external DVD burner I have (Sony DVDirect for burning DVD's from cameras). I am now ripping CDs flawlessly using iTunes when using this external drive. It is obvious that the Matshita drives in the Apple products are very sensitive to scratches. APPLE...FIX THIS!

while it seems very clear the drives are troubled by even slightly scratched discs.

Has anyone tried use a cd scratch removal kit? I have myself to great results some of mine wouldn't read in a mabook superdrive but they do now.

Steve

While I feel your method of fixing the scratched disks may work, I feel that these drives should work regardless. If any other drive will copy a cd, we should'nt be getting the shaft with our drives. Basicly what i'm saying is that we should'nt be responsible for cleaning our disks in order for them to work, the "SUPER"drives we payed for should be doing the work.

I've had this problem and have had the superdrive replaced twice, and still no luck. I've had all sorts of CD's be rejected by teh superdrive...brand new ones, ones with a couple of scratches...it doesn't seem to matter. The Matshita drives seem to be terribly buggy. I don't know if it's going to take some sort of firmware update to fix it. The CD's I had trouble with worked fine on a MacBook with a combo drive.

I just got done relocating to Miami, so I'm going to bring the MacBook to the Apple Store here and see what else can be done. Wish me luck!

Obvious solution in your specific case: rip on your pc, burn mp3 cds, then rip from them on the mac to transfer to ipod. Tedious workaround, I know.

I think it would just be easier to get an external drive then you don't need a PC.

Yes, I have tried a scratch removal kit and it still didn't help me.

i had the same probs on 2 black macbooks (my first apple's ever!) and eventually just got my money back.

Same problem here... so there is no definite solution yet?

oh why, oh why did i not read these strings before i bought?

actually i do really like my mac - except for this one little problem. i have no solution except that i use "force quit" alot (which at least saves my itunes library from being damaged and un-useable).

when i identify the song that is the culprit (usually it's just one track) i de-select it and burn the rest of the CD. then i find a friend who can give me the one missing song or maybe i'll just buy that one on itunes. using these alternatives i still have gotten the vast majority of my music into my library.

maybe it's best to just get an external drive - i burn WAY TOO MUCH music to be screwing around with a defective drive.

you'd think apple would fix this ASAP. word can travel quickly...

Yes, girlfriend and I have the same problems on our macbooks. Freezes iTunes, have to force quit. Very frustrating and I think Apple needs to fix these issues.

Will call AppleCare tomorrow.

MacBook 2ghz Core Duo Mac OS X (10.4.8)

I am having the same problem with my 3-month old McBook. Its drive is a MATSHITA DVD-R UJ-857

My importing problem seems to have arisen suddently, though that could perhaps just be a coincidence ... I had no problems for several months and then, wham-o, yesterday two CDs in a row froze up on my while importing (with the MacBook sounding like it's working in overdrive). I then used "force quit" - which was very slow to take effect - and tried again and it froze up on the same track each time. I cleaned the CDs, but that didn't help the problem. Tried the same two CDs on another computer and they imported just fine. I agree with everyone that this is a huge problem. Me I don't have another computer and I don't have (and don't want to have to buy!) an external drive.

I'm curious, what's the best Apple has done for folks to date? Sounds like replacing the drive internally doesn't do any good since it's just a flawed model. I wonder, has Apple given anyone an external drive for free to use as a workaround to resolve this issue? You'd think they would, if they are willing to replace whole units, etc.

Hmmm .... hug drag, this.

liz

uhh ... that's "huge" drag, of course ...

but hugs to everyone on this list for being so darn helpful all the time!

Hello,

Just been through the forum and on the internet... It does look like the problem has been here for months. I have not tried to burn any cd or dvd but I have seen there are also problems with that...

I have purchased a MacBook in January, made week 2 of year 2007.
I have the same problem with my superdrive. Apple has not found any solution... They keep selling MacBooks with the problem. Hopefully they will find a firmware fix that we can download... I am afraid however it is a hardware problem...

The problem is still alive... it's been months...


MacBook Core 2 Duo Mac OS X (10.4.8) 2 GHz, 2 GB RAM

I posted a comment on this thread yesterday about how my new MacBook's optical drive freezes iTunes. Now I do not see my comment nor do I see the comments to my comment.

Did Apple remove my post? Would someone explain to me what happened? Thanks,

Zach