Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Strange passcode dialog: feature or malware?

Someone showed me a strange dialog box that came up in the Mail app on iOS 7, with no mail message yet open. The dialog was titled "Passcode Requirement" and read "You must change your passcode within 60 minutes" and offered the choices "Later" and "Continue". I found no hint of such a requirement in the iPhone manual for iOS 7 (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf) and more stangely, not a single hit on a Google search using the text of the message. As a result, she was concerned about this dialog, and was able to dismiss it by clicking the Home button.


Does anyone know whether this dialog is a feature or malware?

Posted on

Reply
Question marked as Helpful

Mar 7, 2016 11:02 AM in response to segalsegal In response to segalsegal

I received similar message about an hour ago and after doing it I quickly became suspicious as I've never had this in years of owning iPhones. I have just contacted Apple Support (typed into Google and went onto Apple site) I put in a contact number and they contacted me back within 30 seconds! I spoke to a guy that said - this is not something that would have come from Apple as someone can change their passcode or indeed choose to have one if they desire. He recommended that I went through the Settings - Passcode then changed my number on that and disregard the link screen that popped up! He then said to go through Settings again then clear all Safari history and data as this may have came from a site or some link online. Hope this helps somebody else! J

Question marked as Helpful

Sep 25, 2015 10:42 AM in response to gudel In response to gudel

I got this error as well after the 9.0.1 update. I do not have any exchange servers set up on my iPhone nor it jailbroken. Just a regular run of the mill iphone setup.


I was able to fix the issue though. Double tap the home button and quit Safari. Go into system settings to safari settings and clear out the website history and cache. Then do a hard reset of the phone by pressing the home and lock button for about 15 seconds. This should make it go away.


What is concerning to me is I spoke to Apple support this morning and:

1. They are completely unaware of this happening.

2. They don't think it's any sort of malware or attack.


It seems to me by killing Safari, clearing data, and force restarting that someone somewhere managed to get my phone to do something. Am I wrong in that concern?

There’s more to the conversation

Read all replies

Sep 28, 2013 7:43 PM in response to shldr2thewheel In response to shldr2thewheel

No, it's not jailbroken.


BTW, I should have added the third possibility of this being a bug.


She has a screenshot of the message above, so we may be able to get some input from people at an Apple Store.


Also, I was impressed to see that Google indexes Apple Discussion threads within minutes, so posting a dialog message makes the message able to be found by others instantly.

Sep 28, 2013 7:43 PM

Reply Helpful (2)

Nov 16, 2013 2:14 PM in response to Stacey225 In response to Stacey225

Have you installed a network profile before?


If you have and you are no longer using the profile, remove it. Settings->General->Profile tap and Remove.


If you are still using the network, the profile is required for your contiued use and the password updates are part of the policy.

Nov 16, 2013 2:14 PM

Reply Helpful (2)

Jan 15, 2014 3:07 PM in response to segalsegal In response to segalsegal

I had this come up today. In changing my passcode, I was required to go from 4 to 6 or more characters, which was a change just announced by our corporate IT, so I'm suspecting those seeing this message are getting it due to policies being implemented that way, in my case through the Maas360 app the IT folks installed to sandbox my personal phone.


Hope this helps.

Jan 15, 2014 3:07 PM

Reply Helpful

Jan 15, 2014 3:17 PM in response to bhrabin In response to bhrabin

Thanks for your reply. Sorry if I sound dumb here, I'm not overly phone savvy. In layman terms are you saying you employer is tracking what you do etc on your iPhone?


Sorry if I have misunderstood your message, I am curious as some of us recently discovered a clause in our contract of employment that meant our employer had permission to check our phone history should they wish for security purposes etc. Am wondering if this is the same thing. Thanks for your reply though.

Jan 15, 2014 3:17 PM

Reply Helpful

Mar 4, 2014 3:07 PM in response to bhrabin In response to bhrabin

My iPhone 4 running OS7.0.4 NOT jailbroken, it has just popped up with the same strange message and this is a personal phone not linked to any corporate email account or mobile device management solution and not using and profiles. I work in IT security and it's either a weird bug or a very clever and nasty bit of malware.

Anyone else seeing this on a personal phone that is not linked to any corporate email service or MDM/policy service, not using profiles and not jail broken?

Mar 4, 2014 3:07 PM

Reply Helpful
User profile for user: segalsegal

Question: Strange passcode dialog: feature or malware?