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Level 1

7 points

reinstalled Lion for MBA: IPhoto missing; CANNOT "accept" in App Store. Does anyone know why this might be? The Geniuses admitted to me that my ongoing issues were their fault, but have now refused to take care of this. I'll even BUY iphoto again, but ...

A WAY too long story short.

Apple has lost its soul. Jobs knew what he was doing: KEEP IT SIMPLE!!

it's not simple anymore. At all. They have totally messed up my ability to get done what I need to get done for both my business, my personal life and now for my taxes.

I already own iPhoto--two copies, in face, one for my iMac (not woriing since the "hey, we did y ou a favor and installed Mountain Lion on your Snow Leopard machine when we replaced the defective hard drive" and one for my ever defective Macbook Air.

I've now logged into the App store at least a dozen times, if not more,trying to get iPhoto back on my MBA. I'll even PAY for it again!!! I JUST NEED IT,**** it,and nothing works. I go to Purchases (and once again enter my Apple ID and my pw), then I click on Accept for iPhoto, for Garage Band (dn't need it but it's bundled in with stuff I already own), etc.

Again and again and again ..... I've done this. I NEED this to work. I have WORK to do.

I'll even pay for it, but no go. It just keep sending me back to that screen with the Accept button, and clickign on that hasnt worked.

ANYONE???? Hello?

God, I wish they had not messed with my computers. I'm so disgusted with Apple, and I was a hard core devotee, tolerating the chuckles and ridicule of the MS Windows people who call Apple "elitist" and "like a cult." I'm not a believer anymore ,but I do still have work to get done and a CPA waiting on me to get my things to him asap.

ANY help is greatly appreciated. Thanks.

Posted on Sep 29, 2013 5:08 PM

37 replies

Dah•veed

Level 9

64,753 points

Oct 10, 2013 2:46 PM in response to Yllek2

What would be viewed as an ugly comment was your crowing about suing your first Fortune 500 company.

Are you stating that these apps appear twice on the Purchases pane, once above to accept and below in the list?

Where did the apps that you are trying to update come from? How did they get on this Mac?

When you right click on one of the three apps in question and choose to Show Package Contents, do you find a _MASReceipts folder with a receipt inside?

Oct 10, 2013 2:54 PM in response to Dah•veed

- Fail to see why that would be ugly. Taken the arrogance of Apple on this topic into account.

- Yes, they are in the list two times.

- Yes, all three of them have inside the package such a folder.

- I installed them from the app store.

Dah•veed

Level 9

64,753 points

Oct 10, 2013 2:59 PM in response to Yllek2

A few further ideas.

1. reindex the Mac.

2. Create a new user account on the Mac, sign into that account, open and sign into the MAS with your Apple ID and try updating the apps from there.

3. Drag & drop the three apps into the Trash (don't empty) and try redownloading new versions. Try this after a restart. Try this from your user account. Try this from the new user account.

Oct 10, 2013 3:09 PM in response to Dah•veed

1. Did a check on the hard drive with disk utility. Is OK as expected.

2,3 This is becoming error guessing. Rather time consuming also.

I cannot really understand how this could solve the problem. I just reinstalled this Mac a few weeks ago.Used only one Apple ID. Used only one user account on the mac. More straightforward than this it is not going to be.

Feel that if I start to do things like installing from different user accounts Apple will say that might create a problem.

Dah•veed

Level 9

64,753 points

Oct 10, 2013 3:16 PM in response to Yllek2

I am offering you standard troubleshooting techniques that have helped different users here in the ASC solve issues of updating MAS apps in the past.

The MAS uses the indexing created by Spotlight to know which of its apps are installed and to which Apple ID they are associated. There is nothing that you could learn from Disk Utility with regard to this troubleshooting technique.

Apple doesn't care what user account downloads an update or new version of an app. What is important is the Apple ID.

If you aren't willing to attempt possible solutions, then you have no reason to post here but to rant. That will get you shut down.

Ciao.

Oct 10, 2013 3:36 PM in response to Dah•veed

I am offering...

- I appreciate that.

The MAS uses the indexing created by Spotlight to know which of its apps are installed

-- it correctly comes up with the three apps that it wants to be accepted. So MAS sees them as installed.

Apple doesn't care what user account downloads an update or new version of an app. What is important is the Apple ID.

-- so why create a new user account? How does that help?

Dah•veed

Level 9

64,753 points

Oct 10, 2013 3:42 PM in response to Yllek2

The MAS uses the indexing created by Spotlight to know which of its apps are installed

-- it correctly comes up with the three apps that it wants to be accepted. So MAS sees them as installed.

And yet for some reason the MAS is unable to update the app and isn't associating it correctly with your Apple ID. So the indexing may be corrupted. Folks have reported that they have solved this same issue with reindexing.

Apple doesn't care what user account downloads an update or new version of an app. What is important is the Apple ID.

-- so why create a new user account? How does that help?

Because the issue could also be something wrong with your user account. Folks who can't update an app using their own user account report being able to overcome the issue by updating with a test user account all the time.

Oct 11, 2013 5:38 AM in response to Dah•veed

Finally got round to trying the option we discussed earlier (copy iPhoto app from dekstop Mac). This solution worked in my specific case. Thank you Dah.veed

Yllek2 Author

Level 1

7 points

Nov 1, 2013 4:23 PM in response to Yllek2

Here is my latest reply from an Apple tech via email:

Your MacBook Air is another issue and that needs to be addressed by one of our Front line Advisors

If you have perfumed a Migration to that computer, already, it usually is just a case for finding the iPhotos in the New User that is created from a migration

It may also be that the iPhoto previously used is not iPhoto ’11 and that needs to be upgraded. In either case the iApps dept. would need to be consulted, not one of the CPU advisors.

I do not know what that message means, and I'm about done putting up with the non helpful replies both on this thread and from Apple itself. I have tried everything under the sun, I have no idea what "front line advisors" means, nor am I willing to create another Apple ID. I have enough problems as it is.

There are obviously lots of glitches with both Lion and Mountain Lion and Apple is not willing to address these problems. As was noted up thread, this sholud be more "intuitive" and user-friendly. Pirating one's own software, creating multiple user accounts, and looking for a myserious 'front line advisor" are not user friendly solutions. We've paid for the app; it should be made avaiable.

And to the person on this thread who seems intent on speaking down to everyone? Your tone is dismissive and I'd appreciate you not fouling up my thread. If you are unwilling to use a civil tone, please go elsewhere. I created this thread as a way to brainstorm with others who have the same issue going on, not to be lectured by an anonymous user. Thank you in advance for your cooperation in keeping the replies civil. It's very normal for people to express frustration; if that does not happen for you, fantastic; but for the majority of people, running into continual problems with computers and software we have paid for is extremely frustrating.

Dah•veed

Level 9

64,753 points

Nov 1, 2013 5:59 PM in response to Yllek2

Bad mouthing the only person who has even bothered to respond to your topic, tried to offer honest answers and viable solutions and solved one users issue, won't get you far here. You likely just signed the death warrent of your thread.

Ciao.

Yllek2 Author

Level 1

7 points

Nov 2, 2013 9:22 AM in response to Dah•veed

Please stop replying. You are using up bandwidth and not adding anything of value to the thread. You've made your suggestions; please bow out now. If I could figure out how to report your post, I would.

You are not an apple employee. You're not a person of any authority. The suggestions you've made have been noted, so please just move forward and stop replying to the thread.

Yllek2 Author

Level 1

7 points

Nov 2, 2013 9:32 AM in response to Yllek2

In the copied message I posted from an Apple Employee, there is mention of a migration of "performing migration to that computer." I just wanted to make it clear that I did not use migration assistant, anything like that.

What happened is this:

My MBA has continually malfunctioned for almost two years. Finally, after many trips to the Apple Store and time spent, the Genius Bar tech suggestged that if the computer's contents were backed up, wiping out the drive and reinstalling Lion was probably best. So that is w hat I did about two months ago.

Since that time, iPhoto has been inaccessible to me, and goign to the App Store, signing in, and clicking on Purchases, brings me to the "accept" button for iPhoto (and I think IIRC, Garage Band is there too). Clicking on "accept" prompts me to reenter my Apple ID and password which I then do. This then prompts me to "accept" again, which prompts me to enter Apple ID and pw again, and from there, just lather, rinse and repeat : )

There is some sort of glitch in their system and being unable to get this solved has resulted in ... well, I am unable to use iPhoto or to even see the contents/jpegs that were saved on the MBA in iPhoto.

Since this was a MBA purchased end of 2011 and then reinstalled by Apple employee at the store, there are not any disks to use to reinstall. Creating another Apple ID has not solved the problem, either, I think becuase I did not use that Apple ID to purchase iPhoto.

So at this late date, I am still without iPhoto. Attempting to purchase it again, which at this point due to the loss of productitivity (which means money) I WOULD buy it again for$20, but the App Store does not allow that, either

Does anyone have a solution for this? I've even tried making an appointment at the store, but because I also have an iMac which has had continual problems since moving to ML (from SL) and has an appointment at the store, the system will not allow me to make another, separate appointment for the MBA with the iPhoto issues.

Very frustrating : ) Help? Anyone?

Please note: following advice of person posting on this thread to create another Apple ID has NOT solved the problem.

Dah•veed

Level 9

64,753 points

Nov 2, 2013 4:01 PM in response to Yllek2

Dah•veed asked;

When the Mac was new, did you Accept the iLife apps into your account in the Mac App Store during initial setup of the Mac, and before you used either of the three apps?

Yellk2 answered;

Answer: no, I did not.

iPhoto License Agreement;

B. If you obtained the Apple Software preinstalled by Apple on Apple-branded hardware, in order to use the Apple Software on more than one of the Apple-branded computers you own or control under the Usage Rules, you must log in to the Mac App Store and associate the Apple Software with your Mac App Store account. If you choose not to associate the preinstalled Apple Software with your Mac App Store account, you are permitted to install, use and run one (1) copy of the Apple Software on a single Apple-branded computer at any one time. Please also note that by choosing to associate the preinstalled Apple Software with your Mac App Store account, you will also associate any other Apple software applications that also came preinstalled by Apple on your Apple-branded hardware at the time of purchase (excluding OS X, Safari, and system applications and tools).

D. Apple ID. Use of the Mac App Store requires a unique user name and password combination, known as an Apple ID. An Apple ID is also required to access updates to the Apple Software and certain features and Services (as defined in Section 5). If you choose to associate the preinstalled Apple Software with your Mac App Store account, both the Apple ID used by your Mac App Store account and a unique hardware identifier collected from your computer will be used by Apple to verify the eligibility of your update request. By choosing to associate the preinstalled Apple Software with your Mac App Store account, you agree that Apple may transmit, collect, maintain, process and use these identifiers, including the Apple ID information you provide, as unique account identifiers for the purpose of providing you access to the Apple Software through the Mac App Store.

http://www.apple.com/legal/sla/docs/iPhoto.pdf

As per the iPhoto License agreement above, to qualify for redownloads and updates to iPhoto you had to sign into the MAS and associate the app to your Apple ID when the Mac was new and first being set up. As per your own words, you did not do so. Hence, you are not entitled to use the MAS with regard to this app for redownloads or updates for your iPhoto app.

Yllek2 Author

Level 1

7 points

Nov 2, 2013 6:40 PM in response to Dah•veed

One more time

I bought a mid 2011 MBA. It had Lion pre installed. It had iPhoto. I did not buy iPhoto in the App Store. That's why I answered "No, I did not" to your question. The iPhoto application was installed when the machine was new. Please try to comprehend that. No, I never bought it separately hence no need to buy it or whatever with the App Store.

When apple store employees wiped out the computer in September and I used my external hard drive to reinstall my data, iPhoto was then missing.

I have NOT ever signed in to the App Store to buy iPhoto. Why would I? It came WITH the MBA.

It does show up as a purchase and the "accept" button is there (as in not grayed out, but as an active button). When I click on accept that starts the apple ID and password prompts and that just keeps going in a circle.

I'm not sure where you're getting the idea that I'm trying to use iPhoto that I purchased for another machine. I'm not. True, I do have an iMac but that one also had iPhoto pre installed.

If you've not encountered this issue, it probably does not make sense to you, what is happening. You may be quoting apples terms of use, but you're trying to fit this into a scenario that does not fit.

Thank you very very much for your attempts to help but it appears your level of comprehension has been exhausted. Yes, I get it that you want everyone to see this your way, but it's also pretty clear from the responses here that something is off with the commuters that don't have optical drives and hence no reinstall disks, with regard to reinstalling the OS and keeping or getting access to programs that we HAVE paid for but that are no longer accessible after OS reinstalls. Again, really, I thank you. Your solutions don't fit the scenario.

Yllek2 Author

Level 1

7 points

Nov 2, 2013 6:55 PM in response to Dah•veed

Do you see that iPhoto Licesnse Agreement you quoted? Part B? That's addresses MULTIPLE computers using the SAME App Store purchase.

That DOES NOT APPLY. I have one iMac tha has its own pre installed version of iPhoto, and one MBA that had iPhoto wiped out when we wiped out the drive to reinstall Lion. It is this computer that prompts me to access the App Store when I try to use iPhoto.

No, no, no, no ....I did NOT ever log into the App Store before this debacle to purchas update or do anything else with iPhoto. When it was new, iPhoto was there. No need need existed to use the App Store, so there was no reason to log in there abd associate iPhoto.

And once again, section B of the terms re iPhoto that you've quoted DO NOT APPLY since I am NOT attempting to use iPhoto purchased with the lion OS for this MBA with any other computer. I e not attempted that. Section B has not been violated by me. I think that's wgat you're implying by quoting that section. Does not apply.

reinstalled Lion for MBA: IPhoto missing; CANNOT "accept" in App Store. Does anyone know why this might be? The Geniuses admitted to me that my ongoing issues were their fault, but have now refused to take care of this. I'll even BUY iphoto again, but ...