You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: SPH_Heart
SPH_Heart Author
User level: Level 1
6 points

Configurator deleting profiles...

Even though I have the option to delete profiles and apps not installed by configurator disabled in Configurator 1.4, it's deleting my Meraki profile every refresh.


I'm not installing the Meraki profile via Configurator because it does not install... 85% of the time it fails to install, causing prepares and refreshes and assigns to fail. So I'm installing it individually on the iPads themselves via the Meraki SM app. It installs just fine from there.


I have triple-checked that I have the option in Configurator preferences disabled. It should not be deleting profiles based on that, correct? Is there another spot in a restriction somewhere that I'm missing?


Notes: iOS 7.0.2 and Configurator 1.4. I have rebooted, re-prepared the device, and attempted other random "troubleshoots". Everytime I refresh, the profile is deleted.


Any thoughts?

iPad 2, iOS 7

Posted on Sep 30, 2013 5:56 AM

Reply
5 replies
User profile for user: Dean@NRSD
Dean@NRSD
User level: Level 1
0 points

Oct 2, 2013 10:07 AM in response to SPH_Heart

Somewhat same issue here! A refresh pulls the MDM profie thereby triggering the the MDM server to report that the device has been removed from our managed devices group. Once the refresh process is complete the MDM profile is put back but any of the groups the iPad was a memeber of need to have the device readded. This is just insane! How can no one at Apple have seen this in testing let alone release it to the masses? Has anyone seen Groudhog Day because I feel we're living it! 😢

Reply
User profile for user: SPH_Heart
SPH_Heart Author
User level: Level 1
6 points

Oct 8, 2013 5:53 AM in response to SPH_Heart

I may have solved my own problem... Not 100% sure yet.


For anyone with this problem try this:

  1. Remove your wifi payload from your main profile.
  2. Create a new profile and name it "Automatic Wifi" so that it ends up at the top of your profiles list (alphabetically).
  3. Refresh your iPad so it now has the two profiles.
  4. Add the Meraki profile to your Configurator setup and select it to be added as well.
  5. Refresh again.


This worked for me. The iPad now waits for the Wifi to connect ("Waiting for device to be ready") and then it installs the MDM profile.


So far this has worked on 2 iPads but I don't have the "fleet" back right now to test it fully.

Reply

Configurator deleting profiles...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up